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Virtual Call Center Software

Increase agent productivity and improve your call center operations with virtual call center solutions.

Smart Queue® Virtual Call Center Software

AVOXI’s cloud-based, virtual call center solution, Smart Queue®, offers cloud-based call center solutions tailored to your unique business requirements. Using open-source technology, Smart Queue provides comparable contact center features and functionality as found in costly proprietary platforms at a fraction of the cost. As a virtual solution, AVOXI’s team handles the upgrades and maintenance. You focus on your business without the software and hardware worries. Fully scalable, easily add new users and increase user productivity by providing easy access to features and capabilities.

Add more to your bottom line with AVOXI Smart Queue. Built on open-source technology, our hosted solution provides the same features and functionality as proprietary call center platforms – at a fraction of the cost. Our competitive virtual call center pricing allows businesses of all sizes to spend more time and resources on what matters: their customers.

Start & Grow

$25 per month
  • Call Recording

  • Time of Day Routing

  • Real Time & Historical Call Reporting

  • Basic IVR

  • Call Queues

  • Remote Agent Capability

  • Free Softphones

Take Flight

$35 per month
  • Start & Grow +

  • Live Call Monitoring

  • Call Whisper/Call Barge

  • Quality Assurance Evaluations

  • Pre-determined Call Disposition

  • Custom Report Builder

  • Agent Performance Tracker

Without Limits

$55 per month
  • Take Flight +

  • Complex IVR

  • Queue Callback

  • Blacklisting

  • VIP Caller

  • Automated Report Distribution

  • Geographical Call Routing

Why Choose Smart Queue Call Center Solutions?

Minimal Capital Investment

Virtual call center solutions require no on-site equipment, so you don't spend a fortune on equipment and installation costs.

Remote Agent Functionality

Smart Queue is hosted in the cloud, so you and your agents work from anywhere with a reliable Internet connection.

Cost-effective Scalability

Add or remove agents easily as your business scales up or down. No need to purchase on-site equipment for new employees.

Essential Call Center Features

From live call monitoring to custom reporting, Smart Queue has the features you need to manage a successful call center.

Rapid Deployment

Deploy your hosted contact center solution in days, not weeks or months. Turn up is quick, easy, and affordable.

24/7 Phone Support

Whether you have 5 or 50 agents, we have you covered. All Smart Queue customers have access to 24/7 phone and email support.

Connect with Customers Around the Globe

Virtual call center solutions from AVOXI help you communicate with customers anywhere: from Shanghai to Bogotá to Mumbai to Main Street. That's because we operate our global call center software solutions with real world challenges like reduced Internet access in mind, and leverage the best technology across rural and urban regions.

Because the Smart Queue call center platform is hosted in the cloud, you and your agents can work from anywhere. No hardware. No on-site equipment. No hassles.


Smart Queue Virtual Call Center

Ready to see the Smart Queue call center solution in action?

Schedule your free demo with an AVOXI Call Center Specialist today.