Posts by Katharine Fear
What Are Virtual Phone Numbers?
Early phones relied on wires spanning across the globe and phone numbers dependent on your physical location. While this continues to be true, modern technology now allows for wire-free communication and virtual phone numbers that can work almost anywhere in the world. In this article we’ll explore what a virtual phone number is, what makes…
Read MoreWhat is an IP Address?
What is an IP Address? When we’re working with our customers to set up VoIP or Cloud services, we can sometimes encounter some confusion. One question we get fairly often is, “What is an IP Address?” To help our customers fully understand their systems, we’ve created this article to explain what an IP address is,…
Read MoreCloud Contact Center vs Traditional Call Center: A Cost Comparison
Comparing Costs: Cloud Contact Center vs Traditional Call Center Solutions There are many sides to the Cloud contact center vs traditional call center debate. Cost is one of the most important. There are a number of factors that play a role in the cost of both a Cloud contact center and a traditional one. In…
Read MoreWho Owns Your Toll Free Number?
Protecting Your Toll Free Number Ownership You’ve just purchased a Toll Free number. But do you own it? For a company, ownership of your Toll Free number is extremely important. If you one day decide to switch providers or services, it’s essential that your company be able to keep your number. After all, it’s the phone…
Read MoreHow Long Does It Take to Set Up a Toll Free Number?
How Long Does It Take to Set Up a Toll Free Number? If you’ve just purchased a new phone number or are in the process of switching providers, you’re probably wondering how long it will take to set up your number. The truth is, there is no definite answer. The length of time depends on…
Read MoreWhen to Consider a Softphone Over a Desk Phone
Is a Softphone Right for Your Business? Key Scenarios to Consider When it comes to business phones, there are really two options: softphones or desk phones. While both phones give you the basic functionality you need, the two vary when it comes to a number of other topics. In a lot of cases, our customers…
Read MoreWhy Are There Two Charges for Each of My Phone Calls?
Why Are There Two Charges for Each of My Phone Calls? So, you’ve gotten the bill for your new phone number. If this is your first time using this type of number, you may have some questions about the charges associated with your phone calls. One of the first things you’ll probably notice is that…
Read MoreWhat is a Universal International Freephone Number?
With so many types of numbers on the market, we’re often asked to differentiate between each one. We’re happy to oblige! Today we’ll talk about what a Universal International Freephone Number is and the advantages and disadvantages behind using one of these numbers. Virtual Numbers: Universal International Freephone Number A Universal International Freephone Number, or UIFN,…
Read MoreHow Does VoIP Work?
How Does VoIP Work? The popularity of VoIP has revolutionized the telephone industry. But even our most seasoned customers wonder, “how does it work?” It’s a valid question. Sending and receiving calls over the Internet is a new phenomenon, especially for a generation that has lived through the phone evolution we’ve experienced over the past 30…
Read MoreAdvantages of a Virtual Call Center
Virtual Call Center Advantages Virtual Call Centers provide the mobility and flexibility that traditional Call Centers can’t. Find out how a Virtual Call Center can increase your bottom line. What Are the Advantages of a Virtual Call Center? Virtual Call Centers have one major advantage over traditional Call Centers; due to VoIP, or Voice over…
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