Posts by Katharine Fear
How to Get a Global Phone Number
How to Get a Global Phone Number As your brand grows outside of your country, you will need to find affordable ways for your customers to reach you while also establishing a professional presence— even if you’re not physically present there. This is where a global phone number becomes incredibly beneficial. But before you get…
Read MoreDomestic Toll-Free Numbers vs International Toll-Free Numbers
Domestic Toll-Free Numbers vs International Toll-Free Numbers So, you need a way for your customers to call you– but you don’t want it to cost an arm and a leg. And you might be thinking, aren’t toll-free numbers old-fashioned in today’s digital world? The answer is, not at all! In today’s high-paced consumer world, customers…
Read MoreSIP Trunking Benefits & Advantages
SIP Trunking Benefits & Advantages SIP trunking is changing the game for IT leaders– that’s why it’s no surprise to see that the market is expected to grow by 14% compound annual growth rate (CAGR) through 2030. But what’s all the hype about anyway? Your teams are collaborating and making connections with customers using tools…
Read MoreThe Differences Between UCaaS vs CCaaS vs CPaaS
The Differences Between UCaaS vs CCaaS vs CPaaS Flexible voice, contact center and messaging services are transforming how companies stay connected to their customers and how their employees work. More convenient means of communication, coupled with the ease of accessibility over the internet for their hybrid and remote teams, have led organizations to adopt cloud-based…
Read MoreIs Cloud Communications a Cost-Saving Investment?
Is Cloud Communications a Cost-Saving Investment? As a global recession looms on the economic horizon, business leaders are proactively assessing their budgets, setting aside cash reserves and eliminating unnecessary expenditures. However, IT leaders expect to have solid tech budgets, despite a possible economic downturn. In fact, only 6% of IT decision-makers expect any budget cuts.…
Read MoreTroubleshooting VoIP’s Most Common SIP Problems
Troubleshooting VoIP’s Most Common SIP Problems Failover routing for business continuity, reduced telephony costs, boosted agent productivity, and smoother communications with international customers… There are a multitude of reasons you switched over to a cloud-based system. But like any new technology endeavor – there is a learning curve with plenty of hiccups along the way.…
Read More6 Moves to Overcome Telecom Management Pressures  
6 Moves to Overcome Telecom Management Pressures It’s easy to say that being a modern-day telecommunications leader looks vastly different than it did just five years ago. Widely due to disruptive events including the pandemic and software developer shortage, you’ve had to become accustomed to wearing a variety of hats the role previously didn’t require. …
Read MoreIs a Cloud PBX or On-Premise More Secure?
Is a Cloud PBX or On-Premise More Secure? The growing number of cyberattacks targeting businesses across the globe is landing IT leaders in the hot seat, forcing them to rethink and restructure their security strategy. Geo-political climates, macroeconomic trends and poor cybersecurity posture have created the perfect playgrounds for hackers. With organizations victimized in every…
Read MoreCall Quality Assurance Guide (2023) Best Practices, Tips, and Scorecard
AVOXI BLOG Call Quality Assurance Guide (2023) Best Practices, Tips, and Scorecard Jul 8, 2022 Call Quality Assurance Guide (2023) Best Practices, Tips, and Scorecard By Katharine Fear 12 min read Contact Center In this article, we provide you with the knowledge you need to make your call center efficient and effective through call quality…
Read MoreHow to Choose Between Flex Partner & VoIP Calling Plans
Flex Program vs. VoIP Calling Plan Whatever your call strategy entails, AVOXI’s tailored solutions can work for your communications. We’d like to tell you more about them, so you can make the best decision possible for your business. You’ve done your homework and managed to shortlist a handful of VoIP providers. While you’re getting close…
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