Contact Center
How to Choose the Best SIP Trunking Provider for You
SIP Service for Your Business Needs Your business can’t grow if you can’t reach your target markets. In today’s global economy, VoIP SIP services make it increasingly affordable to connect with customers around the world. However, sorting through the ocean of VoIP trunking providers on the market is a daunting task. As a top provider…
Read MoreComparing the Top 5 International Toll Free Number Providers
Picking the best international toll free number provider can be daunting. We’re here to help with that. With so many options on the market, how do you decide which is best for your business? We’re going to compare some of the top toll free number providers in popular countries, giving a brief overview on pricing…
Read MoreTop 3 Australia Toll Free Number Providers
Australia Toll Free Numbers For over 17 years, AVOXI remains a leading provider of Australia 1800 numbers and VoIP number services around the world. If you wish to set up an Australian toll free number, you quickly realize that finding the right 1800 number provider for your business needs takes some research. In this article,…
Read MoreHow to Set Up a Call Center (Step-by-Step Checklist)
How to Set Up a Call Center (Step-by-Step Checklist) Contents Add a header to begin generating the table of contents Most call center software guides walk you through hiring agents, writing scripts, and configuring workflows. Those pieces matter, but they don’t determine whether your contact center scales reliably. That outcome is decided earlier—when you architect…
Read MoreWhat Are 8 Security Measures You Need for VoIP?
8 Security Measures You Need For VoIP → Get Yours: Telecom Security Guide [Free Toolkit] AVOXI addresses various security measures to ensure our customers’ protection when using Voice over IP or VoIP. As VoIP technology changes rapidly, we thought it time to revisit security measures from the provider side and client side. This article reviews…
Read MoreVideo: Inbound Calling
Video: Inbound Calling | Whiteboard Session This whiteboard session describes the origination and termination components of inbound calls: Script: Hey folks, welcome back to another whiteboard session here at AVOXI. So today we’re going to go over how inbound calling actually works and explain some of the terminology that we use for you to better…
Read MoreHow Much Does a VoIP Phone System Cost?
How Much Does a VoIP Phone System Cost? VoIP, also known as Voice over IP (Internet Protocol), allows you to send and receive calls over the Internet instead of through a traditional phone company landline. To deliver this phone system to their customers, VoIP providers use a dedicated or shared IP PBX or Internet Protocol Private…
Read MoreHow Much Does a VPN Solution Cost?
How Much Does a VPN Solution Cost? Companies of all sizes in all industries have privacy concerns. As providers of call management software, we understand the need to conduct business securely and to assure customers that their data is protected drives interest in tools like a VPN. The tool is easy to use and…
Read MoreWhat are the Top Problems with Implementing a Cloud Hosted PBX?
Implementing Cloud PBX At AVOXI, we’ve helped thousands of businesses upgrade their on premise phone systems to a cloud hosted PBX. We know that change can be hard. Still, many businesses are surprised by the problems that arise when implementing a cloud hosted PBX. This is especially true if they are new to SaaS (Software…
Read MoreVoIP vs Virtual: What’s the Difference, and Why Should I Care?
Lots of cloud communications providers use the terms “VoIP” and “virtual” interchangeably—especially when it comes to phone numbers. And we’ll be honest: we do, too. But, there are some real (and important) differences between virtual phone services and VoIP phone services that businesses need to understand before they invest in just any cloud communications…
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