Contact Center
Comparing the Best Business VoIP Providers
Comparing the Best Business VoIP Providers If you are in the market for a hosted call center solution for your business, you may have already noticed that there are many providers ready to compete for your business. And if you’ve been searching for any length of time, you have likely heard of the industry leaders that this…
Read More[Solutions Brief] Travel Agency Takes Flight with Virtual Call Center
Revolutionizing Customer Service in the Travel Industry: A Case Study with AVOXI’s Smart Queue Platform Learn how an online travel agency used Smart Queue, AVOXI’s virtual call center software solution, to gain insight into agent activity and improve overall customer satisfaction. In this solutions brief, we explore how Smart Queue, AVOXI’s virtual call center platform,…
Read More[Solutions Brief] Integrated Cloud Communications Solutions Support Award-winning Resorts
Solutions Brief: Integrated Cloud Communications Solutions for Resorts Learn how this award-winning resort used AVOXI’s integrated cloud communications solutions to support exceptional guest experiences, maintain business continuity, and reduce costs. In this solutions brief, we explore how a leading resort in the Turks & Caicos Islands was able to use a suite of AVOXI cloud…
Read MoreHow to Achieve Ridiculously Good VoIP Call Quality
In today’s digital world, there is a lot of information about VoIP communications available right at your fingertips; it’s only a Google search away. And if you’ve done any research so far, you are familiar with one of the biggest concerns that business owners face when they move their phone systems to the cloud: call…
Read MoreHow to Set Up Call Tracking for Google Analytics
How to Set Up Call Tracking for Google Analytics Google Analytics is one of the most powerful tools for tracking activity on your website. It shows you how many overall visits you receive, which content performs the best, and even how long users spend on your website – and it’s a free service! One of…
Read MorePredictive Dialers vs Progressive Dialers: Which Is Right for Your Business?
Predictive Dialers vs Progressive Dialers: A Comparison The goal of any outbound call center has always been the same: to connect agents to as many qualified customers as possible and maximize productive talk time. As a provider of virtual contact centers around the world, dialers are a major talking point of our industry. Automatic dialers…
Read MoreNew AVOXI Core Feature: Call Tracking
As a marketer, you spend valuable budget every day on advertising campaigns that bring in new leads and prospects. And with the help of your sales team, you can turn these leads into new business. But, it’s not enough to just bring in leads. If you want to continue bringing in new leads without exceeding…
Read MoreHow Much Is Your Legacy PBX Costing You?
Cost of Legacy PBX Despite the evolution of modernized business communications over the past decade, many businesses still use legacy, on-premise PBX systems. What you may not realize is that a legacy PBX is not only an inconvenience; it can actually cost your company money. Legacy or not, a PBX phone system is the backbone…
Read MoreSIP Trunking Pricing: The Essential Guide
It’s no surprise that many businesses have made the switch to SIP trunking for their communications solutions. In addition to flexibility, scalability and ease of configuration, one major advantage is the significant cost savings. This article will explain the elements that factor into SIP trunk pricing, and what you can expect from a SIP trunk…
Read MoreWhat is Automatic Call Distribution Software?
What is Automatic Call Distribution Software? Automatic call distribution software, or automatic call routing, is a system that allows you to distribute incoming calls based on your customized rules. At the simplest level, you can choose to distribute calls in linear priority or hunt group styles. More complex automated call distribution software systems allow your…
Read More
