Posts Tagged ‘cloud PBX’
Call Quality Assurance Guide (2023) Best Practices, Tips, and Scorecard
AVOXI BLOG Call Quality Assurance Guide (2023) Best Practices, Tips, and Scorecard Jul 8, 2022 Call Quality Assurance Guide (2023) Best Practices, Tips, and Scorecard By Katharine Fear 12 min read Contact Center In this article, we provide you with the knowledge you need to make your call center efficient and effective through call quality…
Read MoreWhat is a Cloud PBX?
What is a Cloud PBX? The Role of Cloud PBX Before 2020, only about one in five employed Americans worked from home. As of December 2020, 71% worked from home or remotely. And 54% of those say they’d like to continue working from home even after the pandemic is over, according to the Pew Research…
Read MoreWhat Is Call Monitoring? Learn How Call Monitoring Works
AVOXI BLOG What Is Call Monitoring? Learn How Call Monitoring Works Jul 5, 2020 What Is Call Monitoring? Learn How Call Monitoring Works By Jordan Vardell 4 min read Contact Center If you’ve found this article, you’re probably curious about the ins and outs of call monitoring– and you’ve come to the right place! We…
Read MoreWhat are the Top Problems with Implementing a Cloud Hosted PBX?
Implementing Cloud PBX At AVOXI, we’ve helped thousands of businesses upgrade their on premise phone systems to a cloud hosted PBX. We know that change can be hard. Still, many businesses are surprised by the problems that arise when implementing a cloud hosted PBX. This is especially true if they are new to SaaS (Software…
Read MoreVoIP vs Virtual: What’s the Difference, and Why Should I Care?
Lots of cloud communications providers use the terms “VoIP” and “virtual” interchangeably—especially when it comes to phone numbers. And we’ll be honest: we do, too. But, there are some real (and important) differences between virtual phone services and VoIP phone services that businesses need to understand before they invest in just any cloud communications…
Read MoreHow Much Is Your Legacy PBX Costing You?
Cost of Legacy PBX Despite the evolution of modernized business communications over the past decade, many businesses still use legacy, on-premise PBX systems. What you may not realize is that a legacy PBX is not only an inconvenience; it can actually cost your company money. Legacy or not, a PBX phone system is the backbone…
Read MoreProblems with Sequential Ringing
Troubleshooting Problems with Sequential Ringing Sequential ringing is one of the most popular VoIP features available for busy, global businesses. This feature works by routing incoming calls in a specific order based on a predetermined list of phones and numbers. This helps ensure that incoming calls are always answered because the call will ring through…
Read MoreProblems with Cloud Hosted PBX Software
Cloud PBXs have transformed the way that businesses manage their telecommunication needs. They are a popular choice because they offer the features and accessibility of an expensive on-site business phone system without the hardware and price tag. Despite this, problems with cloud hosted PBX software can occur. We’ll discuss common issues you might experience and…
Read MoreBuying a VoIP Phone System? 3 Things to Consider
Smooth Transition: 3 Crucial Factors to Consider When Switching to VoIP Phone Systems With VoIP phone systems becoming increasingly popular, we’re often asked about the requirements and technology needed to move from a traditional phone system to this Internet based one. Well we’re here to help. Many of our clients are first time VoIP users…
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