Save time and reduce costs by blocking inbound and outbound calls based on dial codes, countries, or user lists.
Inbound and Outbound Call Blocking
Call blocking, also known as call barring, is the ability to prevent inbound and outbound calls based on a set of criteria. With AVOXI, you can block calls based on location, dial code, uploaded phone number lists, and more.
Effortlessly block unwanted inbound and outbound calls with AVOXI at no extra charge. Stop spam calls, bots, and other unwanted inbound calls in their tracks, and save money by blocking expensive outbound calls.
Save Agent Time
Call blocking saves agent time by preventing your team from having to answer multiple bad calls and lets them focus on the good ones.
Reduce Spam Calls
If you’re noticing that a specific dial code or region produces most or all of your spam calls, you can easily block calls from those numbers or countries.
Save On Outbound Calls
Some dial codes and countries have pricey call rates that you might not want to dial out to. Set specific rules so that some or all agents can’t call those numbers.
Types of Call Blocking
- Dial Codes - Block calls to and from different regions by setting up rules based on specific dial codes.
- Countries - Certain countries have higher calling rates than others. Block outgoing calls to those countries and save money.
- Agents - Control which agents call and answer certain numbers based on agent duties and availability.
- User Lists - Upload a list of blocked numbers in order to block them from being called or answered.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Frequently Asked Questions
No, there is not an extra cost to use the call blocking feature. Call blocking is included with every Genius license.
24/7 phone support is available to all customers using the AVOXI phone routing platform. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login.
See What Our Call Blocking Software Can Do for You
Enjoy a free 30 day trial of AVOXI to see what features like call barring can do for your business or call center.
Get the Most Out of Your Call Monitoring Service
The AVOXI platform comes with much more than call monitoring.
Interested in Trying Our Call Blocking Software for Free?
Schedule a free demo to see what call blocking can do for you and try AVOXI for free!