Call Center Softphone
Achieve workforce flexibility and scale your team with the AVOXI Genius softphone for call centers and instantly set up your business softphone to start taking or making calls from any location.
Cloud-Based Softphones for Call Centers
A softphone is a software program used to make phone calls over the internet through devices with a mic and speaker, including computers, tablets, and mobile devices. Softphones for call centers allow agents to use the internet to make telephone calls without a physical telephone. AVOXI's call center softphones allow your team to handle calls from their computers or make outbound calls with custom caller ID anywhere worldwide. Users can also use their call center softphone to manage their contacts, view call history, and more.
Set Up Your Call Center Softphone Instantly
Setting up a phone has never been easier. With AVOXI, you can get set up and start using your call center softphone within minutes. A microphone, audio, and internet is all you need to get started.
VoIP Softphones with Flexibility and Scalability
Softphones make adding new agents to scale your team a breeze. Need to work remotely? Forget hardwired phones--with softphones, agents can log in and work from anywhere with internet.
Affordable Plans with Advanced Features
By moving to a softphone and utilizing our call center software, you can save big on monthly phone bills. Plus, you'll get advanced call center features like IVR, call routing, call queuing, and more!
Call Center Softphone Features
- Browser-based webphone - Easily take calls from your computer browser from any location without needing physical phones.
- Click-to-call - Drive agent productivity with the click to call browser plugin and auto-dial any number presented through a webpage on the Genius softphone.
- Global outbound dialing - Make outbound calls to any location worldwide with customizable caller IDs.
- CRM integrations with screen pop - Take advantage of Help Desk and CRM integrations to give your agents more context during customer calls.
- And more! AVOXI Genius includes several call center features like advanced IVR, live call monitoring, call queuing and many other features for your call center.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Frequently Asked Questions
After purchasing a number in the online shopping cart, you will receive an email with your account's login credentials. From there, you can start designating your call center softphone extensions to your agents instantly.
Our call center softphone can act as a secondary phone with your phone system* or as a stand-alone call management solution for your call center.
*Not compatible for use in a hybrid system.
In addition to the most flexible VoIP softphones for business, popular services from AVOXI include our cloud-based PBX and virtual business numbers in 160+ countries.
Get the Most Out of Your Call Center Softphone
The AVOXI Genius platform comes with much more than call center softphones.
Interested in Trying Call Center Softphones for Free?
Schedule a demo to see what softphones can do for your call center and try AVOXI for free!