Call Groups
Better strategize your business communications and ensure every caller speaks to an agent promptly by setting up call groups in AVOXI Genius.
Cloud Contact Center Call Center Features Call Groups
Call Group Software
Call groups, also known as ring groups, allow you to put multiple phones under one extension. A single incoming call can cycle through the group using a ring strategy, such as simultaneous ringing or round-robin forwarding. If the call remains unanswered, a voicemail can take a message which will be sent to all members of the call group.
Don't leave your callers waiting--use call groups to minimize call wait times and give your customer or potential client the best impression.
Manage the Groups from Your Browser
With AVOXI Genius, all you need is a computer and internet connection in order to set up and manage your call groups.
Easily Customize Your Ring Groups
Distribute calls to a single toll free or local number to multiple extensions, and ring to multiple extensions in order or simultaneously.
Set Up Custom Group Voicemail
If the incoming call remains unanswered, the caller can then be routed to a voicemail that will be sent to all members of the call group.
How to Set Up Call Groups
- In the AVOXI Genius dashboard, navigate to the Call Groups tab on the left-hand side. Click the blue +Add button on the top right.
- Create a name for your call group, fill in the extension, then check off the names of all the agents you want in the group. Click Next.
- From there, you have the option to create a voicemail or select from a drop-down list of pre recorded voicemail messages. You also have the option to require a PIN to access the voicemail.
- Next, set the amount of time the phone will ring before the caller is sent to voicemail.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
Frequently Asked Questions
Yes, an agent can be in multiple call groups.
No, there is no extra charge to use call groups. Ring groups are included with every Genius license.
In addition to providing businesses with the call grouping and other routing features with AVOXI Genius, popular services from AVOXI also include our cloud-based PBX and virtual business numbers in 160+ countries.
Get the Most Out of Your Ring Group Software
The AVOXI Genius platform comes with much more than ring groups.
Interested in Trying Our Call Group Software for Free?
Schedule a demo with us to see what features like call groups can do for you and try AVOXI Genius for free!
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