What is a Call Group?
A Call Group or Ring Group is a call routing feature that redirects incoming calls to a designated group of extensions. A single incoming call can cycle through the group using a ring strategy such as simultaneous ring or round-robin. If the call remains unanswered, a voicemail can take a message which will be sent to all members of the call group.
Super Flexible, Amazingly Affordable Call Routing System
AVOXI's call management platform includes several useful VoIP features, including call groups. From your easy-to-use interface, you can instantly set up your call groups as well as customize 20+ other advanced features.
Enterprise-level features, reliability, and high-quality don't have to come at a hefty price. With AVOXI, you get a communications solution that is affordable, easy-to use, and gives you complete control over your company's communication needs.
Try Our Call Routing System Risk-Free
Try 2019's best call routing software completely risk-free. Simply choose a number from the online shopping cart and start customizing your call groups and other routing features in minutes. There are no setup fees or minimum contracts. Cancel anytime within the first 30 days for a refund.
Features Included with Your Call Routing Software
When it comes to delivering advanced features at an amazing value, nobody goes as far as AVOXI. Your cloud IVR software includes an amazingly flexible cloud PBX with every feature you need to improve your team's performance.
How to Set Up Your Call Groups
STEP 1: Choose a Virtual Number
Choose a virtual number from our online shopping cart. After setting up your number, you will receive a confirmation email with your login credentials. From there, you can configure your call groups and ring patterns within the software platform.
STEP 2: Review Your Account Details and Place Your Order
After completing your order, you will receive an email with your login credentials. Once you log in, you customize your call queue routing rules, IVR menus, custom greetings, and other call management features. You can also set up alternative methods of payment, such as Paypal.
Note: If the email you provided is not associated with your listed business, you will still be able to login and customize your settings. However, your number may not be activated until an AVOXI expert is able to confirm your account details (this process takes 5 minutes or less).
STEP 3: One of Our Dedicated Experts Will Make Sure You Have Everything You Need
An AVOXI expert will reach out to ensure your call routing software is set up properly and make sure you have everything you need to improve your team's performance today. If you have any questions, let us know! We'll be available anytime you need help.
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What Customers Are Saying About AVOXI
Frequently Asked Questions
After confirming that you would like to start a free trial of our contact center software, your account will be set up and activated in 24 hours or less. Once activated, you can customize queue callback, call queues, routing rules, and more instantly and at any time.
Yes, our call routing software works over the top of any existing phone system or as a stand-alone call management solution.
AVOXI offers local and toll free numbers in 160+ countries. You can active new international business numbers instantly from your user interface.
Have Questions About Our Call Routing Software?
South Korea: 00798142030207
Switzerland: 0800 899 839
Costa Rica: 800 542 5396
South Africa: 080 098 1340
Canada: 1 800 394 1980
Japan: 81 3 4579 9469
New Zealand: 0800 450 951
Germany: 0800 000 0476
Philippines: 1800 11101769
Malaysia: 1800 819 244
Hong Kong: +852 30114974
Mexico: 01 800 099 1204
Spain: 800 654 432
Italy: 800 790 731
Netherlands: 0800 023 4197
Thailand: 1800 011 013
Worldwide: +1 (770) 937-9735
Charleston, South Carolina
656 King St
Charleston, SC 29403
Local 8 Segunda Etapa
San Rafael de Escazu
San Jose, Costa Rica
The Pivot, Building B, Second Floor
1 Montecasino Blvd., Fourways, Johannesburg 2055