Call Groups | 2019's Best Call Queue Management System

What is a Call Group?

A Call Group or Ring Group is a call routing feature that redirects incoming calls to a designated group of extensions. A single incoming call can cycle through the group using a ring strategy such as simultaneous ring or round-robin. If the call remains unanswered, a voicemail can take a message which will be sent to all members of the call group.

Super Flexible, Amazingly Affordable Call Routing System

AVOXI's call management platform includes several useful VoIP features, including call groups. From your easy-to-use interface, you can instantly set up your call groups as well as customize 20+ other advanced features.

Enterprise-level features, reliability, and high-quality don't have to come at a hefty price. With AVOXI, you get a communications solution that is affordable, easy-to use, and gives you complete control over your company's communication needs.

Try Our Call Routing System Risk-Free

Try 2019's best call routing software completely risk-free. Simply choose a number from the online shopping cart and start customizing your call groups and other routing features in minutes. There are no setup fees or minimum contracts. Cancel anytime within the first 30 days for a refund.

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Features Included with Your Call Routing Software

When it comes to delivering advanced features at an amazing value, nobody goes as far as AVOXI. Your cloud IVR software includes an amazingly flexible cloud PBX with every feature you need to improve your team's performance.

Call Recording

Call Queues

Call Transfer

Outbound Calling

VoIP Softphone

Toll Free Numbers

Virtual Local Numbers

ACD Software

Call Analytics

Call Hold

Custom Caller ID

Voicemail-to-Email

Custom Ring Rules

Self-Service

IVR Routing

Custom Greetings

Live Call Monitoring

Call Whisper

Call Barge

Custom Call Outcomes

Voicemail Transcription

SEE HOW IT WORKS

How to Set Up Your Call Groups

STEP 1: Choose a Virtual Number

Choose a virtual number from our online shopping cart. After setting up your number, you will receive a confirmation email with your login credentials. From there, you can configure your call groups and ring patterns within the software platform.

STEP 2: Review Your Account Details and Place Your Order

After completing your order, you will receive an email with your login credentials. Once you log in, you customize your call queue routing rules, IVR menus, custom greetings, and other call management features. You can also set up alternative methods of payment, such as Paypal.

Note: If the email you provided is not associated with your listed business, you will still be able to login and customize your settings. However, your number may not be activated until an AVOXI expert is able to confirm your account details (this process takes 5 minutes or less).

STEP 3: One of Our Dedicated Experts Will Make Sure You Have Everything You Need

An AVOXI expert will reach out to ensure your call routing software is set up properly and make sure you have everything you need to improve your team's performance today. If you have any questions, let us know! We'll be available anytime you need help.

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Enterprise Account Executive

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Commercial Director - APAC

What Customers Are Saying About AVOXI

Frequently Asked Questions

How long does it take to create a call group?

After confirming that you would like to start a free trial of our contact center software, your account will be set up and activated in 24 hours or less. Once activated, you can customize queue callback, call queues, routing rules, and more instantly and at any time.

Will your call routing software work with my existing phone system?

Yes, our call routing software works over the top of any existing phone system or as a stand-alone call management solution.

What are my international virtual number options?

AVOXI offers local and toll free numbers in 160+ countries. You can active new international business numbers instantly from your user interface.

What else can AVOXI do for my business?

In addition to providing the best call queue management software for business, popular services from AVOXI include virtual call center software and VoIP business numbers in 160+ countries.