What is a Call Group?
A Call Group or Ring Group is a call routing feature that redirects incoming calls to a designated group of extensions. A single incoming call can cycle through the group using a ring strategy such as simultaneous ring or round-robin. If the call remains unanswered, a voicemail can take a message which will be sent to all members of the call group.
Reliable, Flexible, and Affordable Call Routing System
Create as many IVR branches as your call flow requires. You can set up call routing to other IVR numbers, call groups, call queues, user extensions, voicemail or your own customer service broadcasts.
Try Our Call Routing System Risk-Free Today
Try 2019's best call routing software completely risk-free. Simply choose a number from the online shopping cart and start customizing your call groups and other routing features in minutes. There are no setup fees or minimum contracts. Cancel anytime within the first 30 days for a refund.
VoIP Features Included With Your Call Routing Software
When it comes to delivering advanced VoIP features at the best price possible, no other call routing service has gone as far as AVOXI. Your web-based IVR software includes an amazingly affordable call management system with every feature you need to improve your company's communications today.
Set Up Your Call Groups Today
Buy Virtual Numbers Online
Buy phone numbers online and start customizing your call management features right away. After purchasing a virtual number in the online shopping cart, check your email for login instructions.
Talk to an Expert
To schedule a free demo, or to speak to an expert about any questions you may have, contact us today! If you expect large call volumes or have unique business needs, ask us about custom solutions.
How to Set Up Your Call Groups
Step 1: Choose a Virtual Number
Choose a virtual number from our online shopping cart. After setting up your number, you will receive a confirmation email with your login credentials. Next, you will have the option to start a free trial with our contact center software platform. From there, you'll be able to configure your queue-based routing rules.
Step 2: Check Your Confirmation Email
After purchasing a virtual number in the online cart, you will receive a confirmation email with your login instructions. Note: If the email you provided is not associated with your listed business, you can still log in. However, your IVR's phone number may not be activated until an AVOXI expert is able to confirm your account details (this usually takes 15 minutes or less).
Step 3: Customize Your Call Groups
After your number is activated, you can start customizing your call group settings according to your specific business needs. You can update your account anytime from your online interface, including adding or removing phone numbers.
Step 4: Let Us Know How We Can Help
An AVOXI expert will reach out to ensure your call routing is working as you want it to and make sure you have everything you need to improve your team's performance today. If you have any questions, let us know! We'll be available anytime you need help.
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Common Questions About Call Groups
After confirming that you would like to start a free trial of our contact center software, your account will be set up and activated in 24 hours or less. Once activated, you can customize queue callback, call queues, routing rules, and more instantly and at any time.
Yes, our call routing software works over the top of any existing phone system or as a stand-alone call management solution.
AVOXI offers local and toll free numbers in 160+ countries. You can active new international business numbers instantly from your user interface.