Call Management Software – Best Phone Call Management Platform for Business | Inbound & Outbound Calling
Call Management Software
Global call management has never been so easy and affordable.Â
Easy-to-Use Software Platform
Launch your cloud-based contact center in minutes. Manage users and system features from an intuitive, browser-based interface.
Handle Inbound & Outbound Calls Anywhere
Provision phone numbers in 170+ countries and assign local caller ID during for outbound calls in 80+ countries. Agents handle calls from a lightweight softphone or mobile app.Â
Reduced Cost of Ownership
Our global call management platform starts at just $19.99 per seat, no setup or minimum contracts. Get a 14 day free trial today!
Easy-to-Use Call Management Platform for Business
Handle inbound and outbound calls, manage remote agents, and monitor performance from an easy-to-use browser interface. Integrate with your CRM and customer service tools to improve caller satisfaction, reduce errors, and automate tasks like call logging.
Manage your call center agents, phone numbers, customer service metrics, call routing rules and more from anywhere with an internet connection. No setup fees. No contracts. Try the top call management software for business!
All Your Voice & Call Handling Tools in One Platform
No other platform gives you so much functionality at such affordable pricing. Get all your inbound & outbound calling tools in one platform.Â
Cloud Platform
Manage Your Cloud Platform from Anywhere
Manage Your Cloud Platform from Anywhere-
- Seamless Setup and Support: Set up your virtual call center in just 1-2 days. Enjoy our VIP onboarding experience and 24/7/365 live support.
- Global Voice Architecture: AVOXI’s global voice network provides exceptional call quality and channel capacity around the world.
- Integrate in Minutes: Automate tasks and reduce errors by integrating your call center technologies such as CRM, helpdesk,& WFM applications. Â
- Consolidated Call Center Telephony: Simplify your telecom management processes. Provision phone numbers anywhere you need and manage all your carriers on one place.Â
Inbound
Inbound Call Management
Inbound Call ManagementAVOXI’s call management platform gives you what you need to optimize your sales and support teams’ call flows and customer interactions:
- Manage Telephony Across 170+ Countries: Our redundant network provides crystal-clear call quality around the word. Instantly provision phone numbers across 170+ countries.Â
- Intelligently Route Callers Automatically: Intelligently distribute calls with skills-based routing and unlimited IVR menus.Â
- Monitor Calls and Track Performance: Track KPIs and monitor performance from intuitive dashboards. Coach your agents with live monitoring, call scoring, call whisper and more.
- Improve Interactions with CRM Integration: Simplify workflows and provide agents with contextual customer screen pops when receiving calls by integrating your call management software and CRM or ticketing platforms.
Outbound
Outbound Calling & Local Presence Dialing
Outbound Calling & Local Presence DialingEasily blend inbound and outbound calling features from one interface:
- Agent Softphone: Make and take calls from a secure WebRTC softphone, included with every agent license.
- Local Presence Dialing: Boost contact rates worldwide with localized caller ID during outbound calls. Local presence dialing is available in 80+ countries.
- Click-to-Dial: AVOXI’s free click-to-dial extension allows agents to make outbound calls by simply clicking a phone number from a webpage, spreadsheet, or your CRM platform.
- Coach Your Agents to Better Performance: Take advantage of call monitoring and agent coaching features like live dashboards, call whisper and barge, call scoring and more to improve team performances.
Monitoring & Reporting
Motivate Call Center Agents, Monitor Conversions, and Improve Customer Service
Motivate Call Center Agents, Monitor Conversions, and Improve Customer ServiceEnsure quality standards are met, improve team performance and monitor your contact center metrics from one intuitive interface:
- Live Dashboards and Analytics: Monitor your contact center’s KPIs from intuitive dashboards with drill-down analytics. Easily track call volumes, agent activities, and customer success metrics in real-time.
- Shared and Scheduled Reports: Track historical trends in your key metrics, share reports with team members with just a few clicks, and automatically distribute reports with scheduled reporting.
- Live Quality Monitoring: Monitor your key metrics with real-time performance dashboards. Attach feedback notes to call recordings, and track performance trends with call scoring and disposition reports.
- Call Coaching: Stay ahead of potential issues from your Live Coaching Dashboard, attach personalized agent feedback to recorded calls, and guide agents to better performances with call monitoring, barge, and whisper.
Affordable Pricing
Save with Affordable Voice & User Pricing
Save with Affordable Voice & User PricingAVOXI makes it easy to reduce the cost of managing global voice and agents without sacrificing system quality:
- Get More for Less: With plans starting at just $19.99, setting up your virtual contact center has never been more affordable.Â
- Avoid Setup Fees: No setup fees, no cancellation costs. AVOXI’s dedicated experts will help you set up and optimize your virtual call center within days.Â
- Keep Your Existing Service Numbers: Have numbers you would like to keep? Save with a month of free calls with every number you port to AVOXI!
Integrate with the Technologies Your Business Relies On
Streamline your workflow and stay connected with AVOXI's integrations.
Seamlessly connect popular business tools in just a few clicks!
Award-Winning Business Call Management Platform
With notable recognition for our 20 years of global voice and messaging experience to our emerging solutions that are gaining adoption, AVOXI’s all-in-one platform delivers everything you need to successfully run and manage your global cloud communications.
What Customers Say
Don't just take our word for it. See why thousands of businesses rely on AVOXI as their global communications platform.
As someone working for a Contact Center as a Service (CCaaS) company, Avoxi has been a good partner on every stage of the project, since the initial onboarding to their support and Account Managers team. Highly recommended if you need voice solutions worldwide.
Oscar Orozco
Carrier Operations Engineer
AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.
Brad Taylor
Executive / Owner
Great DID services. Very broad coverage with instant activation for most countries we need. Sound quality is high grade and prices are fair to use.
Ami Shalmon
CEO
AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.
Vito Vicario
Software Implementation Administrator
Call Handling FAQs
Launch your complete virtual call center platform in 1-2 days with AVOXI! That includes onboarding and coaching from an AVOXI implementation expert. Start a free trial to access your platform today.
Integrate your cloud contact center and CRM, WFM, helpdesks, and other tech platforms in just a few clicks! Learn more about contact center integrationsÂ
Our affordable call management platform starts at just $19.99 per seat, no setup fees or contracts required!Â
Yes, agents can select a local caller ID number for outbound calls from their softphone. AVOXI offers local caller ID numbers in 80+ countries and growing.Â
Every contact center user has access to 24/7/365 live support via phone or email. You can also create service tickets via email or chat from within your User Interface. There are no extra charges for premium support.Â
Yes! Submit the short free trial form and you will be given the option to choose the specifications associated with your VoIP call center's free trial period.
In addition to the best call management software for business, popular solutions from AVOXI include global SIP trunking and phone number porting.
See How Easy Global
Call Management Can Be
Start a free trial or schedule a demo and see why
AVOXI is the top call management platform for business!
See How Easy Global Call Management Can Be
Start a free trial or schedule a demo and see why AVOXI is the top top call management platform for business!