Call Management Software
AVOXI Genius is the effective, affordable, and easy-to-use call management software. Easily manage your call handling system from an intuitive, web-based call center interface. AVOXI Genius is the call management system built to guide the team you have today to the goals you have for the future.
OVERVIEW FEATURES SOLUTIONS INTEGRATIONS
Call Handling Software for Business
Call management software, also known as call handling software, helps your business effectively manage your inbound and outbound calls. Included with AVOXI Genius, take advantage of features like IVR, call queueing, call monitoring, and more to boost agent productivity and deliver great customer experiences. With AVOXI, launching your hosted call management software is quick, easy, and affordable. Try AVOXI Genius risk-free today and see how our call management system can improve your business communications.
Expect the Best from Your Call Management System
AVOXI Genius is the call management solution built to simplify your work with creative features and integrations that are affordable and easy-to-use. No other business call management provider gives you so much functionality at such an affordable price.
Inbound Call Management
Inbound Call Management Made Easy
- Use unlimited IVR menus, prompts, and scripts to effectively route your customers to an IVR menu, user, another number, call group, or queue.
- Use voicemail transcription to get voicemails transcribed and sent via email to your inbox.
- Customize your call handling system based on skills-based, time-based, and other custom call distribution routing options.
Outbound Call Management
Optimize Your Outbound Call Management
- Use the browser-based webphone to easily make calls from your internet browser without needing physical phones.
- Drive agent productivity by eliminating manual dialing with the click-to-call browser plugin and auto-dial any number presented through a webpage on the Genius softphone.
- Easily make calls to anywhere in the world with the custom caller ID feature.
Monitoring and Analytics
Monitor KPIs and Coach Agents in Real-Time
Use the Live Dashboard to monitor multiple queue agents, calls, and call statuses in real time.- Monitor and coach in real-time with call whisper and barge, and score calls and leave feedback notes attached to call recordings.
- View individual agent performance to see calls answered, average waiting time, average talk time, and more.
- Create custom call dispositions to track your call outcomes.
Simplified Workflow
Integrate Your Call Management System
- Sync call details to your CRM and Helpdesk to reduce manual data entry and boost agent productivity.
- Provide more context for every customer call by viewing the account, lead, or contact history.
- Reduce call times by empowering agents with relevant CRM information upfront.
Affordable Plan Options
Reduce Your Call Management System Costs
Our call management software starts at only $25 per month per user! Plus, you'll get call quality management features, advanced analytics, and more to improve your business’s performance.
- 30 day risk-free trial
- No setup fees, no minimum contracts
- Globally competitive call rates with phone numbers in 160+ countries
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Bitrix
Hubspot
Pipedrive
Diduenjoy
Intercom
Salesflare
Freshdesk
Nicereply
Shopify
Freshsales
Odoo
SugarCRM
Help Scout
Outreach
Zendesk
Call Management System Pricing
*Call Recording & BYOC may incur additional usage charges.
Need a Custom Call Management Solution?
Interested in trying our call management software, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.
Why AVOXI
There is a reason why over 5,000 businesses worldwide trust AVOXI as their business voice and call management software provider.
AVOXI Network Infrastructure POPs / Gateways
Fast Implementation
We're removing the complexity from call management software. Implement a hosted call management system in days and start simplifying your workload right away.
Cost Reduction
Finally, phone call management can both easy and affordable. Affordable license plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce call management costs with AVOXI.
Dedicated Support
Every call management software customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.
Simplified Integration
AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your hosted call management platform. Easily manage your agents, phone numbers, and metrics from one interface.
World's Largest Coverage Area
With a VoIP number network spanning across 160 countries, no other vendor gives you reach that AVOXI does. Enjoy amazing call quality and competitive call rates no matter where you are.
Innovative Features/Roadmap
AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.
Frequently Asked Questions
With AVOXI Genius, setting up your call management solution takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.
AVOXI can be used anywhere. All you need is a stable internet connection (150 kbps per call recommended) and a supported operating system (Windows 7 or later or Mac OS Yosemite 10.10 or later.
Call management capabilities are included with both the purchase of a virtual number OR the purchase of an AVOXI Genius user license. The best option for your business is based upon your communication needs.
There are plenty of useful features included with just the purchase of a virtual phone number, such as ACD, IVR, voicemail, and more. However, if you're looking for more advanced capabilities with your call management system such as live call monitoring, call scoring, call queueing, and our desktop softphone, buying user licenses for AVOXI Genius will be best for your business.
Not sure what you need? Contact us today and we can recommend the best options for your business communication needs.
AVOXI Genius is designed to give you complete control over your call handling system. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly.
24/7 phone support is available to all AVOXI Genius customers. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login.
With AVOXI Genius, setting up your call management solution takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.
Get the Most Out of Your Call Handling Software
AVOXI is more than a call handling system. Take advantage of our VoIP telephony services and computer telephony integrations to maximize your savings and performance improvements.
Try the Best Call Management Software for Free
See our online call management software in action and find out just how easy managing a call handling system can be.