Computer Telephony Integration: What It Is and Why Contact Centers Use It
Computer Telephony Integration: What It Is and Why Contact Centers Use It If you manage a contact center, you already know the frustration of switching between multiple systems to handle a single customer interaction. Your agents have to jump from phone systems to customer relationship management (CRM) platforms, costing them precious seconds and context with…
Read MoreAI Call Analysis: How to Improve CX, QA, and Team Performance
AI Call Analysis: How to Improve CX, QA, and Team Performance AI call analysis helps you understand what’s happening on your calls in real time. It captures audio, converts it into searchable data, and uses AI-powered models to flag issues, track patterns, and surface actionable coaching moments. That’s a major advantage for contact center leaders…
Read MoreHosted PBX vs. VoIP PBX: A 2025 Enterprise Guide
Hosted PBX vs. VoIP PBX: A 2025 Enterprise Guide Enterprise communication teams face a high-stakes choice: keep voice systems on-premise or migrate to the cloud. The wrong approach can create cost overruns, security risks, or scaling headaches across regions. This guide compares hosted PBX, on-premise VoIP PBX, and SIP trunking across core business needs. You’ll…
Read MoreEnterprise Phone System: A 2025 Guide for Telecom Leaders
Enterprise Phone System: A 2025 Guide for Telecom Leaders Scaling communications across multiple departments, regions, and devices is no small feat, especially when compliance requirements are non-negotiable. For telecom and voice leads at large US organizations, finding an enterprise phone system that balances flexibility, security, and global reliability is not just a technical challenge—it’s a…
Read MoreHow to Standardize Your Approach to Solve Global Voice Issues
How to Standardize Your Approach to Solve Global Voice Issues The Global Voice Challenge Imagine trying to conduct an orchestra where each musician follows a different sheet of music. This is exactly what managing global voice infrastructure feels like for most multinational companies today. Recent research shows that 92% of companies use more than one…
Read MoreGlobal Voice for RingCentral: Everything You Need to Know
Global Voice for RingCentral: Everything You Need to Know RingCentral has earned its spot as a leader in Gartner’s Magic Quadrant for Unified Communications as a Service (UCaaS). The platform has grown from a startup disruptor to an enterprise-grade solution trusted by companies worldwide. But here’s the challenge: as businesses expand globally, they need voice…
Read MoreOutbound Caller ID: Setup, Compliance, and Spam Tips
Outbound Caller ID: Setup, Compliance, and Spam Tips Simply assigning a local number to outbound calls might have worked a decade ago, but call recipients today expect clear, recognizable information. In addition, carriers are flagging suspicious patterns, so enterprises must account for differing regional rules, formats, and telecom infrastructure, all while scaling across time zones…
Read MoreHow to Build an Intelligent Number Strategy for Global Business
How to Build an Intelligent Number Strategy for Global Business Your phone numbers are the front door to your business. Just like you wouldn’t leave your office unorganized, you shouldn’t let your phone number inventory run wild. Yet many global companies manage their phone numbers like unconnected strings of digits —until problems start piling up.…
Read MoreWhat Is Phone Provisioning? How It Works and Why It Matters
What Is Phone Provisioning? How It Works and Why It Matters Provisioning phones across global teams is rarely straightforward. Between inconsistent setup methods, scattered device settings, and limited visibility, even a basic deployment can turn into a logistical drain. And while phone provisioning is critical for efficiently onboarding users, managing devices, and scaling voice systems,…
Read More11 Must-Dos to Maximize Contact Center Cost Savings in 2025
11 Must-Dos to Maximize Contact Center Cost Savings in 2025 Rising contact center costs are becoming harder to justify. From unexpected telecom fees and multi-vendor sprawl to rigid infrastructure that can’t keep up with evolving service demands, the financial pressure is mounting. For many teams, especially those managing international operations or using multiple platforms, these…
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