2021 Roadmap Recap: AVOXI’s Biggest Releases of the Year

2021 Roadmap Recap: AVOXI’s Biggest Releases of the Year What a year it’s been! AVOXI launched several integrated features into market in 2021, expanding pathways for global businesses to tap into its award-winning number inventory to fuel faster interactions, all on the tech-stack applications our customers use most.  Communications are continuing to evolve at a…

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36 Call Center Statistics to Know Heading into 2022

36 Call Center Statistics to Know Heading into 2022 There’s a whole lot of change happening in the contact center space. Is your business prepared heading into the new year? We’ve pulled together some of the industry’s most current stats, call center use-cases, and future expectations to get your customer experience strategy ready for 2022. …

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2021 SIP Trunk Price Guide: Rate Comparisons & Cost Reduction Tips

2021 SIP Trunk Pricing Guide: Rate Comparisons & Cost Reduction Tips Telecom is rarely simple, and SIP trunk pricing is no exception. But for telecom cost control, the juice is worth the squeeze! Optimizing SIP trunk rates and service costs is the fast, effective route to huge telecom savings. Equip yourself with the knowledge you…

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How to Boost Sales & Customer Experience with Call Monitoring

How to Boost Sales & Customer Experience with Call Monitoring Successful organizations lean on call monitoring software to support their global sales and service call center teams. Call monitoring allows CX leaders to gain valuable insight into their agents’ performance on the phones, reduce spend without hindering service, and sustain budget. Ready to learn more? …

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Everything You Need to Know About a Customer Satisfaction (CSAT) Score

Everything You Need to Know About a Customer Satisfaction (CSAT) Score Giving your customers an excellent experience can do a world of good for your CSAT score. If you’re unsatisfied with your scores or need to develop a CSAT system for your international business, we’ll be discussing everything you need to know about this important…

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Microsoft Teams Direct Routing vs Calling Plans (2021 Comparison)

Microsoft Teams Calling Plan vs Direct Routing (2021) Microsoft Teams exploded in popularity as a phone system platform last year, a trend that continues in 2021. While Microsoft Calling Plans introduced cloud telephony to Teams, experts predict that 90% of enterprises will choose Direct Routing over Calling Plans by 2022. Why are business leaders consistently…

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Retail Tips & Tricks for the 2021 Holiday Season

Retail Tips & Tricks for the 2021 Holiday Season Customers are checking off their gift lists earlier (and spending more!) than previous years. Is your phone system up to the task to support your end-of-year revenue goals? If not, now’s the time to move to a cloud-based system and get your call center prepared for…

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9 Ways to Improve CSAT in Your BPO Call Center

9 Ways to Improve CSAT in Your BPO Call Center Providing your clients’ callers a great interaction every time can do wonders for your CSAT score. If you’re seeking new ways to improve their experience within your BPO, a cloud communications system can help. Start growing your book of business and theirs today!  Being responsible…

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11 Benefits of Moving Your Hotel Phone System to the Cloud

11 Benefits of Moving Your Hotel Phone System to the Cloud Customers have a lot of hotels to choose from when booking travel plans. Your brand’s phone system can play a major role in their guest experience. If you haven’t moved your hotel communications and phone system to the cloud yet, now’s the time to…

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