Domestic Toll-Free Numbers vs International Toll-Free Numbers

Domestic Toll-Free Numbers vs International Toll-Free Numbers So, you need a way for your customers to call you– but you don’t want it to cost an arm and a leg. And you might be thinking, aren’t toll-free numbers old-fashioned in today’s digital world? The answer is, not at all!  In today’s high-paced consumer world, customers…

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Using Cloud Communications to Tackle eCommerce Customer Pain Points

Using Cloud Communications to Tackle eCommerce Customer Pain Points The global eCommerce industry is expected to reach $5 trillion by the end of 2022. And while there’s more money than ever to be made from eCommerce sales, there are also more challenges for brands to remain competitive. Supply chain issues, inflation, rising competition– there are…

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SIP Trunking Benefits & Advantages

sip trunking benefits and best practices

SIP Trunking Benefits & Advantages SIP trunking is changing the game for IT leaders– that’s why it’s no surprise to see that the market is expected to grow by 14% compound annual growth rate (CAGR) through 2030.  But what’s all the hype about anyway? Your teams are collaborating and making connections with customers using tools…

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When to Use Webhooks vs APIs for App Data Sync

webhooks-vs-apis

When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data. To do so, integrating your CRM system and other business applications is key– and an easy task with low-code no-code platforms specifically designed for…

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Evaluating Low-Code vs No-Code for Business Users

Evaluating Low-Code vs No-Code for Business Users More than 500 million digital applications are expected to be developed and deployed by 2023. But due to unprecedented circumstances such as The Great Resignation in IT roles – the number of developers needed to implement these business apps is severely limited.  With IT teams around the world…

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The Differences Between UCaaS vs CCaaS vs CPaaS

The Differences Between UCaaS vs CCaaS vs CPaaS Flexible voice, contact center and messaging services are transforming how companies stay connected to their customers and how their employees work.  More convenient means of communication, coupled with the ease of accessibility over the internet for their hybrid and remote teams, have led organizations to adopt cloud-based…

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Is CPaaS a Recession-Proof Tech Stack Investment? 

Is CPaaS a Recession-Proof Tech Stack Investment? As a global recession looms on the economic horizon, business leaders are proactively assessing their budgets, setting aside cash reserves and eliminating unnecessary expenditures.  However, IT leaders expect to have solid tech budgets, despite a possible economic downturn. In fact, only 6% of IT decision-makers expect any budget…

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Troubleshooting VoIP’s Most Common SIP Problems

troubleshoot voip sip trunk problems

Troubleshooting VoIP’s Most Common SIP Problems Failover routing for business continuity, reduced telephony costs, boosted agent productivity, and smoother communications with international customers… There are a multitude of reasons you switched over to a cloud-based system.  But like any new technology endeavor – there is a learning curve with plenty of hiccups along the way.…

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Launch a Citizen Development Program in Four Easy Steps

Launch a Citizen Development Program in Four Easy Steps Citizen developers are business users who have little to no coding experience but have the ability to build internal applications and softwares with little oversight using IT-approved technologies. And this quickly growing trend just might impact the IT field as we know it forever.  With the…

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