Inbound Call Center Software
Enjoy a risk-free trial of our inbound call center software solution and see just how easy call management can be:
Try Inbound Call Center Software Risk-Free
AVOXI Genius is the inbound call center software solution built for flexibility, reliability, and ease-of-use. Setting up your inbound contact center software quick and easy, giving you the call handling tools you need to improve your team's performance right away. your customer support channels from an easy-to-use online interface. Enjoy enterprise-level features at an amazingly affordable price, including live call monitoring, call whisper and barge, automatic call distribution, IVR routing, call recording, and built-in coaching tools. Contact us today and try our flexible call center support software completely risk-free.
Easily Manage Inbound Calls, Improve Team Performance, and Boost Customer Satisfaction
- Create custom call dispositions and track call outcomes over time
- Instantly increase visibility into customer calls and improve support scripts
- Ensure quality assurance standards are met with live call monitoring
- Coach your support team in the field with call whisper and call barge
- Review call recordings and use agent scorecards to set performance goals
The Most Simple, Flexible, and Affordable Inbound Call Center Solutions
- Dynamic call distribution rules like time-based and skills-based routing
- Unlimited IVR menus, call branches, custom greetings and more
- Flexible call queues and hunt groups with custom ring rules
- Toll free and local phone numbers available from 160+ countries, instantly
- Global outbound dialing with custom caller ID from your WebRTC softphone
Enjoy the Stability, Security, and Quality of Google's Cloud Platform
Quality
Google's growing global network already includes dozens of locations in North America, APAC, and Europe, ensuring you enjoy excellent call quality no matter where you do business.
Stability
Take your business continuity plan to new levels when you leverage the same built-in safeguards and redundant routing network Google uses for its own enterprise operations.
Security
Take advantage of the world-class network infrastructure built by Google and trusted by government agencies, financial institutions and healthcare services around the world.
What Users Are Saying About AVOXI
Cloud-Based Contact Center for Easy Inbound Call Management
Get a Personalized Demo of Our Inbound Contact Center Solution
Schedule a free demo with one of our contact center experts and see just how easy managing your customer support center software can be.
Inbound Call Center Software Pricing
- WebRTC Softphone
- Call Transfer
- Call Hold
- On Demand Call Recording
- Outbound Calling
- Custom Caller ID
- Self-Service
- Add/Edit Users
- Assign Agent Roles
- Set Caller ID
- Add/Edit Inbound Phone Numbers
- Call Recording
- Playback/Download
- Voicemail Management
- Playback/Download
- Greeting Management
- Voicemail-to-Email
- Voicemail Transcription
- Inbound Call Distribution
- Call Groups
- Custom Ring Rules
- IVR (Virtual Attendant)
- Time-of-Day Routing
- Skills-Based Routing
- Round-Robin Routing
- Queue-Based Routing
- Call Queue Management
- Set Ring Strategy
- Queue Voicemail
- Custom Music on Hold
- Quality Assurance Tools
- Live Call Monitoring
- Call Whisper/Barge
- QA Agent Scorecards
- Custom Call Dispositions
- Advanced Analytics
Genius Essential
$4.99 per user
- WebRTC Softphone
- Call Transfer
- Call Hold
- On Demand Call Recording
- Outbound Calling
- Custom Caller ID View Rates (per minute)
- Self-Service
- Add/Edit Users
- Assign Agent Roles
- Set Caller ID
- Add/Edit Inbound Phone Numbers
- Call Recording
- Playback/Download
- Voicemail Management
- Playback/Download
- Greeting Management
- Voicemail-to-Email
- Voicemail Transcription
- Inbound Call Distribution
- Call Groups
- Custom Ring Rules
- IVR (Virtual Attendant)
- Time-of-Day Routing
- Skills-Based Routing
- Round-Robin Routing
- Call Queue Management ---
- Set Ring Strategy ---
- Queue Voicemail ---
- Custom Music on Hold ---
- Quality Assurance Tools ---
- Live Call Monitoring ---
- Call Whisper/Barge ---
- QA Agent Scorecards ---
- Custom Call Dispositions ---
- Advanced Analytics ---
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Genius Contact
$24.99 per user
- WebRTC Softphone
- Call Transfer
- Call Hold
- On Demand Call Recording
- Outbound Calling
- Custom Caller ID View Rates (per minute)
- Self-Service
- Add/Edit Users
- Assign Agent Roles
- Set Caller ID
- Add/Edit Inbound Phone Numbers
- Call Recording
- Playback/Download
- Voicemail Management
- Playback/Download
- Greeting Management
- Voicemail-to-Email
- Voicemail Transcription
- Inbound Call Distribution
- Call Groups
- Custom Ring Rules
- IVR (Virtual Attendant)
- Time-of-Day Routing
- Skills-Based Routing
- Round-Robin Routing
- Queue-Based Routing
- Call Queue Management
- Set Ring Strategy
- Queue Voicemail
- Custom Music on Hold
- Quality Assurance Tools
- Live Call Monitoring
- Call Whisper/Barge
- QA Agent Scorecards
- Custom Call Dispositions
- Advanced Analytics
Frequently Asked Questions
With AVOXI Genius, setting up your new inbound call center solution can be set up in 1 business day or less!
As a cloud-based call management solution, the AVOXI platform can be used anywhere where you have a stable internet connection (150 kbps per simultaneous call recommended).
24/7 phone support is available to all customers using the AVOXI phone routing platform. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login.
AVOXI Genius is designed to give you complete control over your inbound contact center. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly.
Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your free trial of AVOXI's inbound call center software.
In addition to the best inbound call center software solutions for expanding companies, popular services from AVOXI include VoIP phone lines from 160+ countries.
Still Have Questions About Our Inbound Call Center Software?
Submit the short form and an AVOXI expert will contact you shortly! Response times are usually 20 minutes or less.
Singapore: 800 852 6179
Israel: 180 946 5062
New Zealand: 0800 450 951
Malaysia: 1800 819 244
Italy: 800 790 731
Netherlands: 0800 023 4197
Spain: 800 654 432
Japan: 81 3 4579 9469
Thailand: 1800 011 013
Switzerland: 0800 899 839
Worldwide: +1 (770) 937-9735