Inbound Call Center Software
Inbound Call Center Software
AVOXI is your reliable, affordable, and easy-to-use inbound call center software solution. Try inbound contact center software free for 30 days!
OVERVIEW FEATURES SOLUTIONS INTEGRATIONS
Inbound Call Center Software
Inbound call center software makes it easy to manage inbound calls, set up advanced call routing, monitor agent performance, control costs and drive better caller satisfaction scores. AVOXI's inbound call management software integrates with your CRM and other business tools, making it easier for your agents to create better conversations. AVOXI makes it quick, easy, and inexpensive to set up an inbound contact center platform. Enjoy a free trial of AVOXI Genius and see how easy managing a virtual inbound call center can be!
Inbound Contact Center Software for Effective Call Management
A virtual inbound call center makes inbound call management simple and affordable.
- Automatic Call Distribution (ACD): Customize your ACD rules using advanced call routing features.
- Interactive Voice Response (IVR): Create as many IVR menus and routing prompts as your inbound call flow requires for effective call distribution.
- Superior Call Quality: We've spent 20 years optimizing our VoIP telephony network to ensure excellent call quality at amazingly affordable rates worldwide.
Agent Management with Monitoring and Analytics
See just how easy handling an inbound cloud contact center can be:
- Live Call Monitoring: Monitor agents, calls, and call statuses in real-time and live coach with call whisper and call barge.
- Advanced Analytics: Get real-time and historical views on calls answered, average waiting time, average talk time, and more.
- Quality Assurance: Take advantage of call scoring and call dispositions to measure agent performance.
- Easy Self-Service: Instantly add or remove agents or phone numbers, edit users' individual access to features, and more from your online interface.
Integrate Your Inbound Call Center
Our inbound call center software integration with CRM and other business tools simplifies workflows, reduces errors, and improves agent productivity. Your Genius integrations includes features like:
- Automated Call Logging: Save agent time with automatic call logging. Review call details, follow-up tasks, and call recordings all from your CRM or other business tools.
- Screen Pops:Better assist your customers with screen pops to get caller information from your CRM to contextualize conversations.
- Click-to-Call: Drive agent productivity with auto-dialing for any number presented through a webpage on the Genius softphone.
Set Up Your Inbound Call Center Software in Minutes
With AVOXI, setting up your inbound contact center is easy and affordable. Get more for less when you choose AVOXI:
- Launch your new inbound contact center software in minutes
- Integrate your inbound call center and CRM in just a few clicks
- Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
- Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
Inbound Call Center Software Pricing
Looking for a Custom Inbound Contact Center Solution?
Interested in trying our inbound call center solution, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.
Why So Many Businesses Choose AVOXI's Inbound Call Center Software
There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and inbound contact center software provider.
AVOXI Network Infrastructure POPs / Gateways
Fast Implementation
We're removing the complexity from inbound call center management. Implement a inbound contact center in days and start simplifying your workload right away.
Cost Reduction
Finally, running a inbound call center system can both easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce contact center costs with AVOXI.
Dedicated Support
Every cloud contact center customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.
Simplified Integration
AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your inbound call center solution. Easily manage your agents, phone numbers, and metrics from one interface.
World's Largest Coverage Area
With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.
Innovative Feature Roadmap
AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.
Common Questions About Inbound Contact Center Software
In most cases, new customers are able to deploy their new inbound call center software within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your call management system interface.
As a browser-based contact center software, AVOXI Genius can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching an inbound call management system.
Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.
AVOXI Genius is designed to give you complete control over your inbound call center solution. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules.
The dedicated engineers at AVOXI are enhancing our existing contact center integrations and adding new platforms to the integrations store every month! If you have questions about available inbound call center software integrations, or if you would like to request a new platform be added next, please let us know!
Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your inbound call center's free trial period.
AVOXI is a one-stop shop for cloud communications and business voice solutions! In addition to the top inbound contact center software for global businesses, popular services from AVOXI include virtual phone number from 160+ countries, SIP trunking, and SMS forwarding.
Get the Most Out of Your Inbound Call Management System
AVOXI Genius is more than an inbound call management system. It's a complete
cloud contact center platform built to improve team performance and simplify your work.
Try the Top Inbound Call Center Solution Risk-Free
See our inbound call center software in action and find out just how easy managing your contact center can be!
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