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Inbound Call Center Software

Enjoy a risk-free trial of our inbound call center software solution and see just how easy call management can be:

Easy-to-use call management tools from your browser

Unlimited IVR routing menus and custom greetings

World's largest coverage area of inbound virtual numbers

Skills-based routing, time-of-day routing, and many more call distribution options

Built on Google's Cloud Platform for maximum security, stability, and quality

No setup fees or contracts. Enjoy our inbound call center software risk-free

inbound call center software
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Try Inbound Call Center Software Risk-Free

AVOXI Genius is the inbound call center software solution built for flexibility, reliability, and ease-of-use. Setting up your inbound contact center software quick and easy, giving you the call handling tools you need to improve your team's performance right away. your customer support channels from an easy-to-use online interface. Enjoy enterprise-level features at an amazingly affordable price, including live call monitoring, call whisper and barge, automatic call distribution, IVR routing, call recording, and built-in coaching tools. Contact us today and try our flexible call center support software completely risk-free.

Easily Manage Inbound Calls, Improve Team Performance, and Boost Customer Satisfaction

  • Create custom call dispositions and track call outcomes over time
  • Instantly increase visibility into customer calls and improve support scripts
  • Ensure quality assurance standards are met with live call monitoring
  • Coach your support team in the field with call whisper and call barge
  • Review call recordings and use agent scorecards to set performance goals
avoxi genius cloud contact center
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The Most Simple, Flexible, and Affordable Inbound Call Center Solutions

  • Dynamic call distribution rules like time-based and skills-based routing
  • Unlimited IVR menus, call branches, custom greetings and more
  • Flexible call queues and hunt groups with custom ring rules
  • Toll free and local phone numbers available from 160+ countries, instantly
  • Global outbound dialing with custom caller ID from your WebRTC softphone

Enjoy the Stability, Security, and Quality of Google's Cloud Platform

inbound contact center software

Quality

Google's growing global network already includes dozens of locations in North America, APAC, and Europe, ensuring you enjoy excellent call quality no matter where you do business.

Stability

Take your business continuity plan to new levels when you leverage the same built-in safeguards and redundant routing network Google uses for its own enterprise operations. 

Security

Take advantage of the world-class network infrastructure built by Google and trusted by government agencies, financial institutions and healthcare services around the world.

What Users Are Saying About AVOXI

Cloud-Based Contact Center for Easy Inbound Call Management

Call Queue Management

Set up unlimited call queues and customize your queue-based routing options, ring rules, custom greetings and more.

Call Queue Management

Round-Robin Routing

Evenly distribute calls to your sales or support teams with round-robin routing, one of several phone routing options available.

Round-Robin Routing

Call Recording

The AVOXI Genius User Interface makes it easy to store and manage your contact center's call recordings.

Call Recording

Call Dispositions

Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings. 

Call Center IVR

Easily manage your IVR routing options and help your callers navigate to the best agent for their needs the first time.

Call Center IVR

Time-of-Day Routing

Automatically distribute calls based on the hour, day, or holiday schedule with time-of-day routing features.

Time-of-Day Routing

Live Call Monitoring

Listen to your agent and customer interactions for training purposes and ensure quality standards are met.

Live Call Monitoring

Call Barge / Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

Automatic Call Distribution

Automatically route calls based on a variety of distribution rules so your callers reach the right agent for their needs the first time.

Automatic Call Distribution

Skills-Based Routing

Segment your agents based on a range of attributes and connect your callers to the best agent for their needs every time.

Skills-Based Routing

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the AVOXI Genius WebRTC softphone.

Call Center Softphone

Global Voice Coverage

Instantly activate toll free and local VoIP phone numbers in 160+ countries and enjoy the most competitive rates worldwide.

Get a Personalized Demo of Our Inbound Contact Center Solution

Schedule a free demo with one of our contact center experts and see just how easy managing your customer support center software can be.

Inbound Call Center Software Pricing

 

   

  • WebRTC Softphone
  • Call Transfer
  • Call Hold
  • On Demand Call Recording
  • Outbound Calling
  • Custom Caller ID
  • Self-Service
  • Add/Edit Users
  • Assign Agent Roles
  • Set Caller ID
  • Add/Edit Inbound Phone Numbers
  • Call Recording
  • Playback/Download
  • Voicemail Management
  • Playback/Download
  • Greeting Management
  • Voicemail-to-Email
  • Voicemail Transcription
  • Inbound Call Distribution
  • Call Groups
  • Custom Ring Rules
  • IVR (Virtual Attendant)
  • Time-of-Day Routing
  • Skills-Based Routing
  • Round-Robin Routing
  • Queue-Based Routing
  • Call Queue Management
  • Set Ring Strategy
  • Queue Voicemail
  • Custom Music on Hold
  • Quality Assurance Tools
  • Live Call Monitoring
  • Call Whisper/Barge
  • QA Agent Scorecards
  • Custom Call Dispositions
  • Advanced Analytics
Genius Essential

$4.99 per user

  • WebRTC Softphone
  • Call Transfer
  • Call Hold
  • On Demand Call Recording
  • Outbound Calling
  • Custom Caller ID View Rates (per minute)
  • Self-Service
  • Add/Edit Users
  • Assign Agent Roles
  • Set Caller ID
  • Add/Edit Inbound Phone Numbers
  • Call Recording
  • Playback/Download
  • Voicemail Management
  • Playback/Download
  • Greeting Management
  • Voicemail-to-Email
  • Voicemail Transcription
  • Inbound Call Distribution
  • Call Groups
  • Custom Ring Rules
  • IVR (Virtual Attendant)
  • Time-of-Day Routing
  • Skills-Based Routing
  • Round-Robin Routing
  • Call Queue Management ---
  • Set Ring Strategy ---
  • Queue Voicemail ---
  • Custom Music on Hold ---
  • Quality Assurance Tools ---
  • Live Call Monitoring ---
  • Call Whisper/Barge ---
  • QA Agent Scorecards ---
  • Custom Call Dispositions ---
  • Advanced Analytics ---
  • ---
Genius Contact

$24.99 per user

  • WebRTC Softphone
  • Call Transfer
  • Call Hold
  • On Demand Call Recording
  • Outbound Calling
  • Custom Caller ID View Rates (per minute)
  • Self-Service
  • Add/Edit Users
  • Assign Agent Roles
  • Set Caller ID
  • Add/Edit Inbound Phone Numbers
  • Call Recording
  • Playback/Download
  • Voicemail Management
  • Playback/Download
  • Greeting Management
  • Voicemail-to-Email
  • Voicemail Transcription
  • Inbound Call Distribution
  • Call Groups
  • Custom Ring Rules
  • IVR (Virtual Attendant)
  • Time-of-Day Routing
  • Skills-Based Routing
  • Round-Robin Routing
  • Queue-Based Routing
  • Call Queue Management
  • Set Ring Strategy
  • Queue Voicemail
  • Custom Music on Hold
  • Quality Assurance Tools
  • Live Call Monitoring
  • Call Whisper/Barge
  • QA Agent Scorecards
  • Custom Call Dispositions
  • Advanced Analytics

"The support reps that helped me were patient with me as I sought to understand our billing. Please commend them!"

Mark M.
SHR Global

"Be careful David I will come and TAKE your staff 😄I told you before THEY ARE THE BEST I have ever dealt with and I have super high standards..."

Marcus D.
Mediclinic Software

"Jean Paul Pedraza was very thorough and knowledgeable. He was able to answer all of my questions. I am now familiar with the Avoxi portal and feel confident navigating it. It was time well-spent."

Stefanie L.
Ears of Experience

"We are happy to see that every once in a while when we encounter an issue, there is someone there to help us solve it."

Marian C.
Corporate Counselling Services

"Very happy with the service. Every time I call I get a friendly rep willing to help. My last call was a great experience, really helpful. Thank you very much."  

Andres C.
Greenhousebets

Frequently Asked Questions

How long does it take to set up my inbound call center software?

With AVOXI Genius, setting up your new inbound call center solution can be set up in 1 business day or less! 

Are there any physical requirements that I need before starting my trial?

As a cloud-based call management solution, the AVOXI platform can be used anywhere where you have a stable internet connection (150 kbps per simultaneous call recommended).

What level of support is included with my service?

24/7 phone support is available to all customers using the AVOXI phone routing platform. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login. 

How long does it take to add users or phone lines in my inbound contact center?

AVOXI Genius is designed to give you complete control over your inbound contact center. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly. 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your free trial of AVOXI's inbound call center software.

What else can AVOXI do for my business?

In addition to the best inbound call center software solutions for expanding companies, popular services from AVOXI include VoIP phone lines from 160+ countries. 

Still Have Questions About Our Inbound Call Center Software?

Submit the short form and an AVOXI expert will contact you shortly! Response times are usually 20 minutes or less.

inbound call center software