IVR System for Small Business
Small business IVR allows callers to route themselves through a set of self-service menus. AVOXI's IVR for small business is affordable, easy to use, and gives you complete control over your company's communications.
Small Business IVR Solutions
A small business IVR system allows you to manage your voice menus and call flows from an intuitive online interface. With AVOXI's small business IVR system, create IVR menus and route calls to call groups, call queues, team members, voicemail, or external phone numbers. Manage your small business’s IVR flow, call recordings, call logs and much more from one online interface. Activate a phone number from any of our 170+ available countries to try the best IVR system for small business risk-free!
Save Time For Staff and Callers With IVR Routing
Give your callers a better experience by reducing the number of call transfers, improving self-service, and prioritizing your company's high value customers with a well-organized IVR system.
Personalize Your Customer Experience
Create an unlimited number of customized greetings and menus within your IVR system to deliver a more personalized customer experience with effective call routing.
A Simple and Affordable Small Business IVR System
Our SMB IVR software is included with each phone number at no extra cost! Plus, you'll get other call management features like call routing, call queuing, and more to improve your business communications.
Get the Most Out of Your IVR System For Small Business
Our small business IVR system is simple to set up and comes with any phone number plan at no extra cost:
- Unlimited IVR Menus: Set up as many menus as your small business’s IVR flow needs. Route callers to users, numbers, groups, queues, and even other IVRs.
- Personalized Greetings: Set up customized greetings and routing options that suit your small business's setup and best direct callers according to their needs.
- IVR and ACD: Combine IVR and ACD (automated routing) to offer your callers the most efficient experience possible.
- Analytics and Dashboards: Custom dispositions and advanced analytics make it easy to measure the impact of IVR on your call metrics.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Common Questions About IVR for Small Businesses
A small business IVR system is a communications solution that allows callers to self-service by selecting from a menu of pre-recorded options. After selecting an option, the caller is routed to the department or staff member that best suits their needs.
The cost of your IVR system for small business will depend on your need. If you only need a virtual phone number with IVR capabilities and other phone system features, a virtual number may be right for you. If you're looking to have multiple users and want to set up call queues and have access to call analytics, we recommend our cloud contact center software AVOXI Genius.
Whatever your need, AVOXI's IVR software is much more affordable compared to other IVR providers. Virtual numbers start at $4.49, and our cloud contact center starts at $25 per user.
When you buy a phone number in the online cart, you will receive an email with your account's login credentials. From there, you can start customizing your IVR's call routing rules and menu options instantly.
When you buy a small business IVR number in the online cart, you will receive an email with your account's login credentials. From there, you can start customizing your IVR's call routing rules and menu options instantly.
Still Have Questions About Small Business IVR Solutions?
We are here to help! Get a demo or try a free trial to see what Interactive Voice Response can do for your small business.