AVOXI's Innovative Cloud-Native Platform Drives Customers’ Global Communications
ATLANTA - March 1, 2022 - AVOXI, a global Communications Platform as a Service (CPaaS), announced their strategic feature-rich platform has spurred rapid growth among key targets. User engagement soared above 100% YoY fueling an all-time-high dollar-based net expansion of 122% to close out last year.
The platform has become a key element of strategic application modernization programs for many enterprise clients. It’s uniquely positioned to allow any customer with existing communications infrastructure to begin moving to the cloud with minimal service disruption and maximum digital benefit.
AVOXI specializes in delivering mission-critical cloud voice services around the world - allowing not just cloud delivery but analytics, automation, and insights that enable enterprises to deliver a better customer experience. AVOXI’s cloud-native software and seamless integrations modernize corporate communications platforms that empower new ways of conducting business without wholesale team disruption.
“AVOXI provides multiple entry points into our platform, meeting customers where they are on their journey to the cloud,” says David Wise, CEO. “This unique approach allows us to offer a solution today (and tomorrow) to nearly every customer that we speak with. Our platform is designed to easily integrate with existing and new architectures and provide the efficiencies of the cloud while securing and expanding communications capabilities in a matter of minutes.”
Application Modernization Accelerates CPaaS Sector Growth
2020 and 2021 highlighted the need for a unified collaboration and communications experience for teams working remotely. With CPaaS expected to reach $17.7 billion in 2024, at a 33% compound annual growth rate (CAGR), strengthening tech stacks with a flexible cloud platform will be vital for successful businesses this year.
Intentional Portfolio Development Spurs Platform Evolution
With vigorous roadmap capabilities delivered in 2021, AVOXI’s cloud-based software enables every company to quickly optimize their communications infrastructure without risk of downtime. Multiple pathways to application modernization support the customizable needs of organizations now and in the future, driving increased service opportunities within AVOXI’s cloud communications, insights, and applications portfolios.
Moving up or across AVOXI’s feature-rich layers, enterprises are empowered to tailor their communications infrastructure and gain end-to-end visibility with simplified cloud connectivity. Weekly software releases and customer-driven feature enhancements propelling growth include:
- Call Insights. The newest addition to the Insights portfolio, customers can easily monitor, manage, and report call quality issues from within a single dashboard.
- API Toolkit. Customers can seamlessly manage communications inventory and simplify regulatory compliance from their preferred platform with programmable APIs.
- Skills-Based Routing. Intelligent call routing technology matches callers with the best agents who share commonalities - in the shortest amount of time.
- Webhooks. Easily intercept calls, infuse with intelligence, and better deliver to the right agent when an event is triggered.
AVOXI Dials In on Intelligence Capabilities for Future Growth
In the year ahead, AVOXI will continue adding platform functionality that fuels actionable intelligence for their customers. Artificial intelligence (AI) is the future, and the expansion of intelligence-based capabilities helps customers proactively manage their communications and access data that fuels a positive customer experience for their own.
“We work with our customers every day to find the best combination of components from AVOXI to exceed their expectations. We love to start with solving a specific problem and then work with them over time to add more locations, more features, and more services,” notes Barbara Dondiego, COO. “We are building strong integrated partnerships with our clients, driving joint digitization and automation between their infrastructure and the AVOXI platform.”
AVOXI, a global communications platform, provides voice, messaging, and contact center - all within one platform. Giving international businesses the local presence they need to easily scale with their customers, AVOXI offers feature-rich voice technology with unparalleled coverage, quality, and reliability.
Powering 7,000+ customers across 170+ countries and driving over 50+ million customer interactions every year, AVOXI’s agile cloud platform enables customers to integrate with the technologies that matter most.
Get the global voice software that enterprises trust to keep their communications running. Go global, call local with AVOXI today. Learn more at www.avoxi.com.
Jennifer Hopkins, CMO