Remote Call Center Software
AVOXI Genius is your effective, affordable, and easy-to-use remote call center software for managing at-home agents anywhere. A computer, headset, and internet are all you need to get started.
OVERVIEW FEATURES SOLUTIONS INTEGRATIONS
Remote Contact Center Software
Remote call center software makes it easy to handle your inbound and outbound calls, manage your home agents, monitor performance, and more from an intuitive, cloud-based contact center platform. No matter where your agents are, you'll be able to use remote call monitoring and live dashboards to manage your team effectively. With AVOXI, setting up your remote call center solution is quick, easy, and affordable. Enjoy a free trial of our home-based call center software and see just how easy managing a remote call center can be.
Better Agent Management with Monitoring and Analytics
Use remote call monitoring and analytics in AVOXI's remote call center software to get an in-depth look at your team's performance.
- Remote Call Monitoring: Monitor calls with call whisper and barge,score calls, and leave feedback notes attached to call recordings.
- Live Dashboard: Easily monitor multiple queue agents, calls, and call statuses in real time right from your online interface.
- Monitor Agent Performance: View individual agent performance to see calls answered, average waiting time, average talk time, and more.
- Simple Self-Service: From your online interface, instantly add or remove remote agents or phone numbers, edit users' individual access to features, and more!
Drive Great Customer Experiences With Remote Call Center Software
AVOXI's remote call center solution makes it easy to give your callers premier customer service, no matter where your agents are located.
- Unlimited IVR: Create as many IVR menus, prompts, and scripts that you need to route your customers to the right remote agent.
- Custom Routing: Customize your routing with timed-based, least-used, and other routing options to best serve your callers.
- Superior Call Quality: Use AVOXI's telephony network to access fantastic global call quality for your remote agents and customers around the world.
Integrate Your Remote Contact Center Software
Our remote call center software CRM integration simplifies workflows, reducing human-errors and improving the productivity of your agents.
- Automatic Call Logging: Give your remote agents more time for the work that matters most. Review call details, follow-ups, and call recordings within your CRM.
- Screen Pops: Better help your customers with screen pops to get caller information from your CRM to contextualize conversations.
- Improved Analytics: Get better analytics by automating tasks in your CRM to improve data quality when running reports.
Set Up Your Affordable Remote Call Center Solution in Minutes
With AVOXI, setting up your home agent software is easy and affordable. Get more for less when you choose AVOXI:
- Launch your new home-based call center solution in minutes
- Integrate your home agent software and CRM in just a few clicks
- Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
- Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses
Remote Call Center Software Pricing
Interested in Custom Pricing for Your Remote Call Center Solution?
Interested in trying our home-based call center solution, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.
Why So Many Businesses Choose AVOXI's Remote Call Center Software
There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and remote call center software provider.
AVOXI Network Infrastructure POPs / Gateways
Fast Implementation
We're removing the complexity from remote contact center software. Implement a remote call center in minutes and start simplifying your workload right away.
Cost Reduction
Finally, running a remote call center can be easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce remote contact center costs with AVOXI.
Dedicated Support
Every home-based call center software customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.
Simplified Integration
AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your remote call center solution. Easily manage your agents, phone numbers, and metrics from one interface.
World's Largest Coverage Area
With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.
Innovative Feature Roadmap
AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.
Common Questions About Remote Contact Center Software
In most cases, new customers are able to deploy their new home agent software within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your remote contact center software interface.
As a browser-based remote agent software, AVOXI Genius can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching a remote / home-based contact center.
Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.
AVOXI Genius is designed to give you complete control over your remote contact center solution. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules.
The dedicated engineers at AVOXI are enhancing our existing remote contact center integrations and adding new platforms to the integrations store every month! If you have questions about available remote contact center software integrations, or if you would like to request a new platform be added next, please let us know!
Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your remote call center solution's free trial period.
AVOXI is a one-stop shop for cloud communications and business voice solutions! In addition to the top remote call center software for global businesses, popular services from AVOXI include virtual phone number from 160+ countries, SIP trunking, and SMS forwarding.
More Than Just a Remote Call Management System
AVOXI Genius is more than just a remote call management system. It's a complete
home-based contact center solution built to improve team performance and simplify your work, anywhere in the world.
Try the Top Remote Call Center Solution Risk-Free
See our remote call center software in action and find out just how easy managing your remote contact center can be!
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