Remote Call Center Software

AVOXI Genius is your effective, affordable, and easy-to-use remote call center software for managing at-home agents anywhere. Try remote call center software for 30 days risk-free!

Intuitive interface makes it easy to get started and customize your features

Enjoy affordable pricing per user and amazing VoIP telephony rates worldwide

Integrate your CRM and other business tools to deliver better customer experiences

Live monitor and coach your agents to ensure adherence to quality assurance standards

No setup fees, no minimum contracts. Try our remote call center software risk-free!

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Remote Contact Center Software

Remote call center software makes it easy to handle your inbound and outbound calls, manage your home agents, monitor performance, and drive great customer experiences. No matter where your agents are, you'll be able to use remote call monitoring and live dashboards to manage your team effectively. With AVOXI, setting up your remote call center solution is quick, easy, and affordable. Enjoy a free trial of our home-based call center software and see just how easy managing a remote call center can be.

remote call center software

Better Agent Management with Monitoring and Analytics

Use remote call monitoring and analytics in AVOXI's remote call center software to get an in-depth look at your team's performance.

  • Remote Call Monitoring: Monitor calls with call whisper and barge, score calls, and leave feedback notes attached to call recordings.
  • Live Dashboard: Easily monitor multiple queue agents, calls, and call statuses in real time right from your online interface.
  • Advanced Analytics: Get real-time and historical views on calls answered, average waiting time, average talk time, and more. 
  • Simple Self-Service: From your online interface, instantly add or remove remote agents or phone numbers, edit users' individual access to features, and more!

Drive Great Customer Experiences With Remote Call Center Software

AVOXI's remote call center solution makes it easy to give your callers premier customer service, no matter where your agents are located. 

  • Unlimited IVR: Create as many IVR menus, prompts, and scripts that you need to route your customers to the right remote agent.
  • Custom Routing: Customize your routing with timed-based, least-used, and other routing options to best serve your callers.
  • Superior Call Quality: Use AVOXI's telephony network to access fantastic global call quality for your remote agents and customers around the world.
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Integrate Your Remote Contact Center Software

Our remote call center software CRM integration simplifies workflows, reducing human-errors and improving the productivity of your agents. 

  • Automatic Call Logging: Give your remote agents more time for the work that matters most. Review call details, follow-ups, and call recordings within your CRM.
  • Screen Pops: Better help your customers with screen pops to get caller information from your CRM to contextualize conversations.
  • Improved Analytics: Get better analytics by automating tasks in your CRM to improve data quality when running reports.

Set Up Your Remote Call Center Solution in Minutes

With AVOXI, setting up your home agent software is easy and affordable. Get more for less when you choose AVOXI:

  • Launch your new home-based call center solution in minutes
  • Integrate your home agent software and CRM in just a few clicks
  • Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
  • Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses
remote call center solution

TESTIMONIALS

Remote Call Center Software Pricing

Interested in Custom Pricing for Your Remote Call Center Solution?

Interested in trying our home-based call center solution, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.

Why So Many Businesses Choose AVOXI's Remote Call Center Software

There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and remote call center software provider.

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AVOXI Network Infrastructure POPs / Gateways

Fast Implementation

We're removing the complexity from remote contact center software. Implement a remote call center in minutes and start simplifying your workload right away. 

Cost Reduction

Finally, running a remote call center can be easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce remote contact center costs with AVOXI.

Dedicated Support

Every home-based call center software customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.

Simplified Integration

AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your remote call center solution. Easily manage your agents, phone numbers, and metrics from one interface. 

World's Largest Coverage Area

With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.

Innovative Feature Roadmap

AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.

Common Questions About Remote Contact Center Software

How long will it take to launch my remote call center solution?

In most cases, new customers are able to deploy their new home agent software within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your remote contact center software interface.

Are there physical hardware requirements to use my home agent software?

As a browser-based remote agent software, AVOXI Genius can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching a remote / home-based contact center.

What level of support is included with my remote contact center software?

Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.

Can I customize my users, phone numbers, call queues, etc. on my own?

AVOXI Genius is designed to give you complete control over your remote contact center solution. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules. 

Can I set up custom integrations in my home-based call center solution?

The dedicated engineers at AVOXI are enhancing our existing remote contact center integrations and adding new platforms to the integrations store every month! If you have questions about available remote contact center software integrations, or if you would like to request a new platform be added next, please let us know! 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your remote call center solution's free trial period. 

What else can AVOXI do for me?

AVOXI is a one-stop shop for cloud communications and business voice solutions! In addition to the top remote call center software for global businesses, popular services from AVOXI include virtual phone number from 160+ countries, SIP trunking, and SMS forwarding.

More Than Just a Remote Call Management System

AVOXI Genius is more than just a remote call management system. It's a complete

home-based contact center solution built to improve team performance and simplify your work, anywhere in the world.

Try the Top Remote Call Center Solution Risk-Free

See our remote call center software in action and find out just how easy managing your remote contact center can be!