Round Robin Call Routing
Connect callers to the right agent every time with round-robin call routing and many other advanced call management features.
Round Robin Phone System
AVOXI allows you to choose round-robin routing as one of many ring-rules in call groups or queues. Round-robin call routing equally distributes calls across entire teams, one at a time. Easily route calls based on your team’s specific needs and reduced the load on agents. Is Pablo quicker to close a sale? Is Amanda quicker to resolve a customer issue? With round robin call routing, Pablo and Amanda can be prioritized in the call distribution order so that your team can operate more efficiently.
Ensure Calls Don't Go Unanswered
Round robin can be customized to ring a specific number of times before cycling to the next agent, improving the likelihood of an answer in a timely manner.
Evenly Cascade Calls to Your Teams
Sales and support teams have the ability to assign calls evenly or give certain better-performing agents a larger number of calls to ensure efficiency.
How to Set Up Round Robin Routing
Within your dashboard under Call Groups, navigate to Settings > Details. Under Sequence, select "One at a time". You can also customize how long the customer will be on hold under "Timeout (sec)". In these settings, you also have the ability to enable or disable hold music.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Frequently Asked Questions
No. Round robin call routing is one of the features included with the purchase of an AVOXI Genius license.
If the call is not answered in the customized amount of time, the customer can be sent to a voicemail set up by a licensed Genius user.
See What Round Robin Routing Can Do For Your Business
Enjoy a 30 day free trial of AVOXI and learn how round robin routing can help your team's communications.
Get the Most Out of Your Round Robin Routing System
The AVOXI platform comes with much more than round robin call routing.
Interested in Trying Round Robin Routing for Free?
Schedule your AVOXI Genius demo to see what features like round robin call routing can do for you!