The Role of IVR in Travel & Hospitality

The Role of IVR in Travel & Hospitality Modern day travel and hospitality businesses require a reliable IVR system to succeed. When call flows are optimized and guests are routed to the right department, the first time, your customer experience (CX) metrics improve. Intuitive IVR software is critical to your bottom line and delivering a…

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The Enterprise Guide to Interactive Voice Response (IVR) Software

The Enterprise Guide to Interactive Voice Response (IVR) Software Modern day businesses require a reliable IVR system to succeed. When call flows are optimized and callers are routed to the right department, the first time, your customer experience (CX) metrics improve. Intuitive IVR software is critical to your bottom line and growing customer expectations. See…

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31 Must-Know VoIP Statistics for 2022

31 Must-Know VoIP Statistics for 2022 A whole lot of change is happening in the VoIP space. Is your business prepared heading into the new year? We’ve pulled together some of the industry’s most compelling statistics, VoIP use-cases, voice and cloud data, and future expectations to get your customer experience strategy ready for 2022.  With…

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2021 Roadmap Recap: AVOXI’s Biggest Releases of the Year

2021 Roadmap Recap: AVOXI’s Biggest Releases of the Year What a year it’s been! AVOXI launched several integrated features into market in 2021, expanding pathways for global businesses to tap into its award-winning number inventory to fuel faster interactions, all on the tech-stack applications our customers use most.  Communications are continuing to evolve at a…

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36 Call Center Statistics to Know Heading into 2022

36 Call Center Statistics to Know Heading into 2022 There’s a whole lot of change happening in the contact center space. Is your business prepared heading into the new year? We’ve pulled together some of the industry’s most current stats, call center use-cases, and future expectations to get your customer experience strategy ready for 2022. …

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Optimizing for VoIP in India

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Optimizing for VoIP in India Ready to optimize for VoIP in India? Get details on rules for using VoIP telephony, overcoming minimal infrastructure, and achieving great call quality. VoIP communications are quickly becoming the standard in businesses worldwide. But in some countries, like India, implementing and using VoIP can be difficult. In India, there are…

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How to Boost Sales & Customer Experience with Call Monitoring

How to Boost Sales & Customer Experience with Call Monitoring Successful organizations lean on call monitoring software to support their global sales and service call center teams. Call monitoring allows CX leaders to gain valuable insight into their agents’ performance on the phones, reduce spend without hindering service, and sustain budget. Ready to learn more? …

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Everything You Need to Know About a Customer Satisfaction (CSAT) Score

Everything You Need to Know About a Customer Satisfaction (CSAT) Score Giving your customers an excellent experience can do a world of good for your CSAT score. If you’re unsatisfied with your scores or need to develop a CSAT system for your international business, we’ll be discussing everything you need to know about this important…

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Microsoft Teams Direct Routing vs Calling Plans (2021 Comparison)

microsoft-teams-calling-plan-vs-direct-routing

Microsoft Teams Calling Plan vs Direct Routing (2021) Microsoft Teams exploded in popularity as a phone system platform last year, a trend that continues in 2021. While Microsoft Calling Plans introduced cloud telephony to Teams, experts predict that 90% of enterprises will choose Direct Routing over Calling Plans by 2022. Why are business leaders consistently…

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