Call Center Attrition Rates & Industry Statistics | BPO Turnover Rates by Country
Call Center Attrition Rates, Benchmarks, & Industry Standards In order to effectively measure the health of your business, you must understand employee turnover and attrition. Employee turnover causes major headaches for call center operators, and getting a better understanding of what it is can help you take the steps to reduce it. But first, let’s…
Read MoreDelivering VIP Customer Service with Skills-Based Routing
Delivering VIP Customer Service with Skills-Based Routing Intelligent call distribution begins with skills-based routing. Contact centers combining skills-based call routing with priority routing rules achieve higher customer satisfaction scores, more productive agents, and lower operational costs. Learn how effective CX leaders use skills-based routing to crush customer service objectives. Prioritize Customer Experience with Skill-Based Routing…
Read More7 Pharmaceutical Contact Center Programs to Improve Your Clinical Trial Success Rate
7 Pharmaceutical Contact Center Programs to Improve Your Clinical Trial Success Rate The development of new therapies is exciting, but also arduous. Organizing clinical trials to bring a therapy to market involves a lot of work. From recruiting participants, screening them, ensuring their compliance, and gathering accurate information about their experience- there’s a great deal…
Read MoreThe Contact Center Guide to SBC SIP Trunking
The Contact Center Guide to SBC SIP Trunking In a time when virtual communications are the new normal, businesses have new, complex problems to solve. Companies modernizing to the cloud rely on session border controllers (SBCs) to connect their media technologies. SBCs secure your company communications while harmonizing your voice, media, and phone system services.…
Read MoreAre You Overpaying for Your Contact Center Voice?
You could be overpaying for your contact center’s voice service without a cloud provider. Learn what factors are affecting your costs and how to reduce them.
Read MoreCaribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform
Caribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform Caribbean Airlines has seen a vast improvement in its client experience after implementing AVOXI. Discover their success in modernizing their phone system and operational efficiencies across their Trinidad and Tobago call center from one centralized platform. Caribbean Airlines relies on AVOXI’s global communications software…
Read MoreWhat is a Session Border Controller (SBC)?
What is a Session Border Controller (SBC)? We don’t need to tell you that the COVID-19 pandemic changed the way businesses do business forever- you already know that. Unified communications was a leading reason organizations were able to thrive while working from home. Practically overnight, team members needed the ability to collaborate, message, video conference…
Read MoreAVOXI Named ‘Emerging Favorite’ in Capterra Call Center 2021 Shortlist Report
AVOXI Named ‘Emerging Favorite’ in Capterra Call Center 2021 Shortlist Report AVOXI, a global Communications Platform as a Service (CPaaS), has been named an Emerging Favorite in the Contact Center Software category by Capterra, a free online service that helps organizations find the right software.Capterra Shortlist is an independent assessment that evaluates user reviews and…
Read MoreInterstate Call Recording Laws & Compliance (2021)
Interstate Call Recording Laws & Compliance Call recording laws can be complex, but compliance doesn’t have to be. Learn what you need to know about audio recording compliance, including differences in call recording laws by state and country, and keep your business or call center compliant. Staying Compliant with Call Recording Laws in the US…
Read More416 Area Code Questions & Answers
416 Area Code Numbers You ask and we answer the most common questions about 416 area code numbers! What is a 416 area code number, why are they so rare, and how can you get your own 416 phone number for business or personal use? Toronto’s 416 Area Code Area code 416 is synonymous with…
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