Video: Inbound Calling
Video: Inbound Calling | Whiteboard Session This whiteboard session describes the origination and termination components of inbound calls: Script: Hey folks, welcome back to another whiteboard session here at AVOXI. So today we’re going to go over how inbound calling actually works and explain some of the terminology that we use for you to better…
Read MoreHow Much Does a VoIP Phone System Cost?
How Much Does a VoIP Phone System Cost? VoIP, also known as Voice over IP (Internet Protocol), allows you to send and receive calls over the Internet instead of through a traditional phone company landline. To deliver this phone system to their customers, VoIP providers use a dedicated or shared IP PBX or Internet Protocol Private…
Read MoreHow Much Does a VPN Solution Cost?
How Much Does a VPN Solution Cost? Companies of all sizes in all industries have privacy concerns. As providers of call management software, we understand the need to conduct business securely and to assure customers that their data is protected drives interest in tools like a VPN. The tool is easy to use and…
Read MoreWhat are the Top Problems with Implementing a Cloud Hosted PBX?
Implementing Cloud PBX At AVOXI, we’ve helped thousands of businesses upgrade their on premise phone systems to a cloud hosted PBX. We know that change can be hard. Still, many businesses are surprised by the problems that arise when implementing a cloud hosted PBX. This is especially true if they are new to SaaS (Software…
Read MoreVoIP vs Virtual: What’s the Difference, and Why Should I Care?
Lots of cloud communications providers use the terms “VoIP” and “virtual” interchangeably—especially when it comes to phone numbers. And we’ll be honest: we do, too. But, there are some real (and important) differences between virtual phone services and VoIP phone services that businesses need to understand before they invest in just any cloud communications…
Read MoreComparing Call Transcription Companies: nonotes.com and trint.com
Comparing Call Transcription Companies So you’re interested in a call transcription service. Maybe you want notes based on your sales or customer service calls or you need to notate an interview you took over the phone. In any case, you want to fully explore your options before deciding on a call transcription service. In this…
Read More5-Point Checklist to Use to Design Your IVR
IVR Checklist IVR/Auto Attendant systems let you automate processes to help serve customers. Getting the prospect or customer to the right department or agent efficiently saves time and money. Better still, IVR systems can help ensure a better customer experience when set up appropriately. This best practice checklist guides you through key aspects of your…
Read MoreTo IVR or Not to IVR? That Is the Question.
As the power of the Cloud expands, so does the technology available to companies across the world. Current cloud phone systems are busting with features that help your business run more efficiently and help you better manage your company. Interactive Voice Response (IVR) auto attendant is one feature that’s become especially useful for businesses. This…
Read More3 Call Center Features You Need to Manage an Inbound Sales Team
Call Center Features for Sales Inbound marketing isn’t a fleeting trend. And as a result, the days of cold calling and outbound sales campaigns are quickly disappearing. But in order to make an inbound demand generation program work, you need a strong inbound sales team. One of the biggest benefits of leads driven by inbound…
Read MoreInternet Connectivity Options for VoIP in South Africa
Internet Connectivity Options for VoIP in South Africa According to a recent report published by STANLIB, global Internet access has increased from a mere 400 million users in 2000 to an estimated 3.2 billion users in 2015. In some regions, as much as 95% of the population actively uses the Internet. But in other places,…
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