Automatic Call Distribution

Flexible, affordable, easy-to-use automatic call distribution software. Try out our flexible ACD system and many more features with a free trial of AVOXI Genius!

Inbound call routing numbers in 160+ countries

Configure inbound call distribution rules from anywhere

Call recording, quality assurance, live monitoring and more

Automated call distribution to work groups, call queues, IVR and more

No setup fees. No contracts. Try automatic call distribution risk-free!

automatic call distribution

Automatic Call Distribution Software

Automatic call distribution, or ACD, is an inbound call management feature for improving your customer experience and team productivity. Our automatic call distribution software features are included with any VoIP phone number or virtual contact center service you set up with AVOXI. Along with standard call distribution rules, every phone line comes with 15 days of free call recording and several other inbound call management features. Our contact center plans provide you access to more advanced ACD routing features, live call monitoring, call quality assurance tracking, analytics, call queues, and more! Try it risk-free today.

Your Dynamic ACD Phone System

Manage inbound call flow with as many IVR menus and automatic call distribution paths as your flow requires. Adding, removing, and configuring existing ACD rules is easy and can be done anywhere you have an internet connection.

Super Flexible, Amazingly Affordable ACD System Software

Standard automated call distribution rules are included with any VoIP phone number you purchase from AVOXI. If you already have a telephone number you would like to use, no problem! Transferring VoIP numbers to AVOXI is a quick and easy process. Number transfers can be done in a few days and shouldn't cause any disruption in your service. Let's find out how much you can save with AVOXI today!

Try Automated Call Distribution Risk-Free

Start customizing your ACD rules in just a few minutes when you set up any VoIP phone line from the online shopping cart. With local and toll free numbers available in 160+ countries, nobody provides the global coverage that the AVOXI platform does.

PBX Features Included with Your Call Distribution Software

When it comes to delivering advanced features at an amazing value, nobody goes as far as AVOXI. Your call distribution software includes a flexible cloud PBX with all the features you need to improve your team's performance today!

Call Recording

Call Queues

Call Transfer

Outbound Calling

VoIP Softphone

Toll Free Numbers

Virtual Local Numbers

ACD Software

Call Analytics

Call Hold

Custom Caller ID


Custom Ring Rules


IVR Routing

Custom Greetings

Live Call Monitoring

Call Whisper

Call Barge

Custom Call Outcomes

Voicemail Transcription

 How to Set Up Automatic Call Distribution Software

STEP 1: Choose a VoIP Phone Number

Choose a phone line from our online shopping cart. After setting up your number, you may configure as many IVR menus and automated routing rules from each number or extension as you would like.

Interested in our advanced ACD phone system with call queueing, call quality monitoring, intelligent analytics and more? Complete an order for any plan and you will receive an email from our team asking if you would like to start a risk-free trial of our advanced call management system. After confirming your total users, you will get new login credentials and receive a credit for your previous charge. You can also schedule a free demo at your convenience.

automatic call distribution software
acd phone system

STEP 2: Review Your Account Details and Place Your Order

After completing your order, you will receive an email with your login credentials. Once you log in, you customize your call queue routing rules, IVR menus, custom greetings, and other call management features. You can also set up alternative methods of payment, such as Paypal.

Note: If the email you provided is not associated with your listed business, you will still be able to login and customize your settings. However, your number may not be activated until an AVOXI expert is able to confirm your account details (this process takes 5 minutes or less).

STEP 3: One of Our Dedicated Experts Will Make Sure You Have Everything You Need

An AVOXI expert will reach out to ensure your ACD system is set up properly and make sure you have everything you need to improve your team's performance today. If you have any questions, let us know! We'll be available anytime you need help.

Can we help you with a custom solution?

Enterprise Account Executive
Commercial Director - APAC

What Customers Are Saying About AVOXI

Frequently Asked Questions

After confirming that you would like to start a free trial of our contact center software, your account will be set up and activated in 24 hours or less. Once activated, you can customize your automated call distribution rules, IVR routing flows, and much more from any location, instantly. 

Yes, our ACD software works over the top of any existing phone system or as a stand-alone call management solution. 

AVOXI offers local and toll free numbers in 160+ countries. You can active new international business numbers instantly from your user interface. 

In addition to providing the best automatic call distribution software for business, popular services from AVOXI include virtual call centers and VoIP business numbers in 160+ countries. 

Have Questions About Our ACD System?

Find Out How Easy Managing Your Business Communications Can Be


Submit the short form to get in touch with an AVOXI expert and let's see how we can improve your business communications today!

Ready to Try Out Automatic Call Distribution Software?