Automatic Call Distribution Software
Automatic call distribution, or ACD, is an inbound call management feature for improving your customer experience and team productivity. Our automatic call distribution software features are included with any VoIP phone number or virtual contact center service you set up with AVOXI. Along with standard call distribution rules, every phone line comes with 15 days of free call recording and several other inbound call management features. Our contact center plans provide you access to more advanced ACD routing features, live call monitoring, call quality assurance tracking, analytics, call queues, and more! Try it risk-free today.
Your Dynamic ACD Phone System
Manage inbound call flow with as many IVR menus and automatic call distribution paths as your flow requires. Adding, removing, and configuring existing ACD rules is easy and can be done anywhere you have an internet connection.
Super Flexible, Amazingly Affordable ACD System Software
Standard automated call distribution rules are included with any VoIP phone number you purchase from AVOXI. If you already have a telephone number you would like to use, no problem! Transferring VoIP numbers to AVOXI is a quick and easy process. Number transfers can be done in a few days and shouldn't cause any disruption in your service. Let's find out how much you can save with AVOXI today!
Try Automated Call Distribution Risk-Free
Start customizing your ACD rules in just a few minutes when you set up any VoIP phone line from the online shopping cart. With local and toll free numbers available in 160+ countries, nobody provides the global coverage that the AVOXI platform does.
PBX Features Included with Your Call Distribution Software
When it comes to delivering advanced features at an amazing value, nobody goes as far as AVOXI. Your call distribution software includes a flexible cloud PBX with all the features you need to improve your team's performance today!
How to Set Up Automatic Call Distribution Software
STEP 1: Choose a VoIP Phone Number
Choose a phone line from our online shopping cart. After setting up your number, you may configure as many IVR menus and automated routing rules from each number or extension as you would like.
Interested in our advanced ACD phone system with call queueing, call quality monitoring, intelligent analytics and more? Complete an order for any plan and you will receive an email from our team asking if you would like to start a risk-free trial of our advanced call management system. After confirming your total users, you will get new login credentials and receive a credit for your previous charge. You can also schedule a free demo at your convenience.
STEP 2: Review Your Account Details and Place Your Order
After completing your order, you will receive an email with your login credentials. Once you log in, you customize your call queue routing rules, IVR menus, custom greetings, and other call management features. You can also set up alternative methods of payment, such as Paypal.
Note: If the email you provided is not associated with your listed business, you will still be able to login and customize your settings. However, your number may not be activated until an AVOXI expert is able to confirm your account details (this process takes 5 minutes or less).
STEP 3: One of Our Dedicated Experts Will Make Sure You Have Everything You Need
An AVOXI expert will reach out to ensure your call queue system is set up properly and make sure you have everything you need to improve your team's performance today. If you have any questions, let us know! We'll be available anytime you need help.
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What Customers Are Saying About AVOXI
Frequently Asked Questions
After confirming that you would like to start a free trial of our contact center software, your account will be set up and activated in 24 hours or less. Once activated, you can customize your automated call distribution rules, IVR routing flows, and much more from any location, instantly.
Yes, our ACD software works over the top of any existing phone system or as a stand-alone call management solution.
AVOXI offers local and toll free numbers in 160+ countries. You can active new international business numbers instantly from your user interface.
Have Questions About Our ACD System?
South Korea: 00798142030207
Switzerland: 0800 899 839
Costa Rica: 800 542 5396
South Africa: 080 098 1340
Canada: 1 800 394 1980
Japan: 81 3 4579 9469
New Zealand: 0800 450 951
Germany: 0800 000 0476
Philippines: 1800 11101769
Malaysia: 1800 819 244
Hong Kong: +852 30114974
Mexico: 01 800 099 1204
Spain: 800 654 432
Italy: 800 790 731
Netherlands: 0800 023 4197
Thailand: 1800 011 013
Worldwide: +1 (770) 937-9735
Charleston, South Carolina
656 King St
Charleston, SC 29403
Local 8 Segunda Etapa
San Rafael de Escazu
San Jose, Costa Rica
The Pivot, Building B, Second Floor
1 Montecasino Blvd., Fourways, Johannesburg 2055