Archive for 2019
How to Manage Call Center Agent Auxiliary Time
How to Manage Call Center Agent Auxiliary Time One of the key aspects of running a contact center is agent time management. And while most of your agents’ time is spent on the phone, it’s just as important to manage the time that your agents spend off the phone. As a provider of some of…
Read MoreHow to Dial South Africa from the United States
How to Call South Africa: Dialing S. African Numbers from the US Calling companies abroad such as South Africa tend to be more difficult for customers than calling a local number, but it doesn’t have to be! We are offering a quick reference guide on how to dial South Africa from the United States. We…
Read MoreHow to Call India from the US
How to Call India: Dialing India Numbers from the US Calling abroad isn’t always easy. Not only are phone numbers formatted in a variety of different ways, every phone number has its own specific dialing requirements. In this post, we’ll explore how to reach one specific type of number. We’ll show you how to call…
Read MoreTop Call Center Etiquette Tips (Customer Service Phone Etiquette & Call Handling Rules)
Customer Service Etiquette: How to Speak to Customers in the Call Center Trying to establish rules and procedures that lead to excellent etiquette in your call center? Learn the best practices for handling calls and speaking to customers in the call center. Establishing great customer service etiquette standards is one of the most important things…
Read MoreGlobal Call Forwarding Review and Pricing
GlobalCallForwarding Review: Competitors and Alternatives (2020) If you’re in the market for business phone numbers, SMS service, or virtual phone systems, there is a good chance GlobalCallForwarding has shown up in your search. If you’re looking for a new business phone number, virtual phone system, or SMS service, there is a good chance that you’ve…
Read MoreToll Free vs Local Numbers
Toll Free vs. Local Numbers Toll free numbers vs local numbers. We’ve noticed plenty of confusion about the differences between the two. We also see plenty of misinformation out there about when a business should use toll free vs local numbers. Today I hope we can do a better job explaining the pros and cons…
Read MoreMost Effective Call Center Bonus Structures
Effective Call Center Bonus Structures: 20+ Call Center Reward Ideas Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective call center bonus plan for your agents. Call center bonus plans are critical as they increase retention, motivate agents, and…
Read MoreBest Call Center Performance Games
Best Call Center Performance Games Looking for call center gamification ideas? Keeping your call center agents productive means keeping them satisfied and appreciated, and games with rewards are a great way do so. Call center gamification can easily liven up the office and improve team performance and efficiency. Before we get into specific games, let’s…
Read MoreHow to Motivate Call Center Agents
Top 5 Tips to Motivate Call Center Agents & Boost Call Center Morale Looking for the best ways to motivate call center agents? As a call center manager, it’s your job to make sure that your agents stay productive and motivated. We all know that working in a call center can be demanding and difficult,…
Read MoreHow to Handle Angry Customers on the Phone
How to Handle Angry Customers on the Phone: Tips on What to Say Call center jobs are already stressful, and dealing with frustrated customers doesn’t make your job any easier. In fact, handling difficult customers over the phone is consistently listed among the top 3 reasons for turnover in the call center. Helping your agents…
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