AVOXI Hits the Mark Where Others Fall Short

AVOXI Hits the Mark Where Others Fall Short The Challenge Kenneth Copeland Ministries Colombia found themselves relying on a contact center solution that was no longer fitting their business needs in the LATAM region. With a growing international audience, KCM Colombia needed an intuitive, cloud-based contact center platform with reliable VoIP and CRM integration technology…

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Complete Call Center Disaster Recovery Checklist (2020)

call center disaster recovery plan

Call Center Disaster Recovery Plan Checklist – Complete 2020 Guide Cloud-hosted phone systems are used by thousands of call centers around the world and continue to grow in popularity.  As these systems operate via the internet and a computer or data based system, disruptions and downtimes have been known to transpire. However, there are still…

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Phone.com Review, Pricing, and Best Alternatives in 2019

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Phone.com Review and Pricing (2020) When looking for a phone provider, price is typically the main component in narrowing down your choices. If you are in the market for an affordable business phone service provider, chances are you have come across Phone.com. While we are confident that we offer the highest quality, value prices and…

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Voxox CloudPhone Review and Pricing Comparisons

cloudphone reviews

CloudPhone Pricing Comparison (2020) Newer companies sometimes ask us which cloud-based phone service for small business we would recommend for local companies in the US. We want everyone to find the right fit for them– and since we excel at providing cloud-based phone numbers for medium-large businesses or international traffic, we know that might mean…

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Top CallHippo Alternatives in 2020

callhippo alternatives

Best CallHippo Alternatives [2020] CallHippo Reviews, Competitor Pricing If you’re in the market for business phone numbers, SMS service, or virtual phone systems, there is a good chance CallHippo has shown up in your search. At AVOXI, we know that no business phone service is perfect for every company. And while we are sure that…

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The Call Center Manager’s Guide to Service Level Agreements

Call Center Manager’s Guide to Service Level Agreements Measuring the Service Level (SL) of your organization can help you make informed decisions regarding your workforce and the company. Call center managers lean on this data to guide their internal processes, drive revenue, and empower teams to work together towards common goals and objectives.  Brands that…

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How to Improve CSAT Scores in Your Call Center

how to improve csat score call center

How to Improve Call Center CSAT Scores As an inbound call center manager, you live and breathe customer service. You measure it, and improve it- and one great way to do it is through CSAT scores. Today, we are going to cover some of the best ways to improve customer service in the call center,…

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Sonetel Review and Pricing

sonetel provider review

Sonetel Pricing and Competitors: Best Sonetel Alternatives in 2020 Occasionally, potential customers ask us which virtual number service we would we recommend if they wanted to know their options. Since we believe nobody delivers the overall quality, worldwide coverage, or competitive pricing that AVOXI does, we don’t mind offering a list of competitors for comparison.…

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