Archive for 2020
BCP: Prepping Your Call Center for the Unexpected
BCP: Prepping Your Call Center for the Unexpected What every business needs is a robust and detailed continuity plan to help with disaster recovery. Operational downtime – no matter how short – can add undue burden and appear suddenly at any time. Companies have experienced losses of $10,000 to $5,000,000 per hour as a result…
Read MoreVirtualPhone Review and Alternatives
Best VirtualPhone Alternatives 2020 MightyCall Reviews, Competitor Pricing Looking for your next virtual phone number provider? If you are, you may have heard of VirtualPhone.com, a virtual phone number provider. At AVOXI, we know that there isn’t one business phone service that is ideal for every business. While we are confident in AVOXI’s service and…
Read MoreCEO Message: A Look Back at 2020
CEO Message: A Look Back at 2020 Dear Valued Customers, Oh, what a year 2020 has been. First and foremost, thank you to all of our customers, vendors, and employees who’ve helped us navigate through this unprecedented time. Your steady outreach to us regarding your needs, challenges, and desires for a better user and customer…
Read MoreUnited World Telecom Review and Pricing
United World Telecom Review and Top Alternatives (2020) If you’re in the middle of searching for your next business phone number provider, you may have come across United World Telecom. If you’re looking for a review and top alternatives to United World Telecom, you’ve come to the right place. At AVOXI, we strive to help…
Read MorePandemic Impact: 5 Use-Cases for Virtual Numbers
Pandemic Impact: 5 Use-Cases for Virtual Numbers Businesses use virtual numbers to handle a wide range of needs to strengthen their inbound and outbound strategies. These telephone numbers use VoIP technology and because they’re not directly bound to a physical line, companies have the flexibility and cost-effective means to make, take, and forward calls to…
Read MoreAVOXI’s 2020 Contact Center Software Product Highlights
2020 Contact Center Software Product Highlights Twenty-twenty has been an unpredictable year, to say the least. Despite the business disruptions caused by the pandemic, your customers are still expecting an exceptional experience every time they call into your business. AVOXI’s product and development teams have been hard at work optimizing, streamlining, and enhancing our contact…
Read MoreSimpleTexting Review
SimpleTexting Review (2020) Pricing, Rates and Reviews Ever since adding business texting to our growing list of product features, we get plenty of questions about text message marketing solutions. No single SMS platform is perfect for everyone, so we have no problem recommending other texting services when called for. That’s why we put together this…
Read MoreQ&A with AVOXI CRO: Leveraging Contact Center Software for Inbound Workflow Automation
Leveraging Contact Center Software for Inbound Workflow Automation Inbound sales teams go through an extensive process to convert leads into customers. Sales reps have a series of touchpoints to hit on before a sale is made. According to HubSpot, it takes an average of 8 touchpoints to close. Adapting the sales process to each buyer…
Read MoreLeave On-Hold Behind: The Benefits of Queue Callback
Leave On-Hold Behind: The Benefits of Queue Callback When customers have questions, they don’t want to hear “We’re sorry, but all agents are currently assisting other customers.” playing through the IVR. Nobody enjoys being tethered to their phone just to connect with support. Instead, they want fast and easy conversations that resolve their issues. Customers…
Read MoreNinja Number Review, Pricing, and Comparisons
NinjaNumber Pricing, Review 2020: Top Ninja Number Competitors! Looking for an honest NinjaNumber review? You’ve come to the right place! There isn’t a virtual phone number provider that is perfect for every company, and that includes us. While we are confident we offer some of the best business phone services for companies in 150+ countries,…
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