Archive for 2022
Why International Companies Need Local Presence Dialing & Caller ID Service
Why International Companies Need Local Presence Dialing & Caller ID Service Reaching customers and sharing a connection with them is important to international outbound sales. Cold calling is often used to win new customers, but with so many potentially fraudulent robocalls received on a daily basis, people are weary to answer the phone for non-local…
Read More10 Reasons for Moving Your Hotel Phone System to the Cloud
10 Reasons for Moving Your Hotel Phone System to the Cloud Travelers expect unparalleled service of their hotels from the time of research, reservation and engagement. With an infinite number of brands to choose from, keeping your hotel phone system simple, easy-to-navigate and reliable can create a guest experience that sets you apart from the…
Read MorePreventing Toll Fraud from Dismantling Your VoIP Operations
Preventing Toll Fraud from Dismantling Your VoIP Operations → Get Yours: Telecom Security Guide [Free Toolkit] Toll fraud… It’s something you never want to deal with, but with its ever-growing prevalence, it’s something you can’t risk ignoring either. While internet-based tools have made leaps and bounds for organizations in recent years, they’ve also emboldened fraudsters…
Read MoreHow to Get a Global Phone Number
How to Get a Global Phone Number As your brand grows outside of your country, you will need to find affordable ways for your customers to reach you while also establishing a professional presence— even if you’re not physically present there. This is where a global phone number becomes incredibly beneficial. But before you get…
Read MoreDomestic Toll-Free Numbers vs International Toll-Free Numbers
Domestic Toll-Free Numbers vs International Toll-Free Numbers So, you need a way for your customers to call you– but you don’t want it to cost an arm and a leg. And you might be thinking, aren’t toll-free numbers old-fashioned in today’s digital world? The answer is, not at all! In today’s high-paced consumer world, customers…
Read MoreSIP Trunking Benefits & Advantages
SIP Trunking Benefits & Advantages SIP trunking is changing the game for IT leaders– that’s why it’s no surprise to see that the market is expected to grow by 14% compound annual growth rate (CAGR) through 2030. But what’s all the hype about anyway? Your teams are collaborating and making connections with customers using tools…
Read MoreThe Differences Between UCaaS vs CCaaS vs CPaaS
The Differences Between UCaaS vs CCaaS vs CPaaS Flexible voice, contact center and messaging services are transforming how companies stay connected to their customers and how their employees work. More convenient means of communication, coupled with the ease of accessibility over the internet for their hybrid and remote teams, have led organizations to adopt cloud-based…
Read MoreIs Cloud Communications a Cost-Saving Investment?
Is Cloud Communications a Cost-Saving Investment? As a global recession looms on the economic horizon, business leaders are proactively assessing their budgets, setting aside cash reserves and eliminating unnecessary expenditures. However, IT leaders expect to have solid tech budgets, despite a possible economic downturn. In fact, only 6% of IT decision-makers expect any budget cuts.…
Read MoreTroubleshooting VoIP’s Most Common SIP Problems
Troubleshooting VoIP’s Most Common SIP Problems Failover routing for business continuity, reduced telephony costs, boosted agent productivity, and smoother communications with international customers… There are a multitude of reasons you switched over to a cloud-based system. But like any new technology endeavor – there is a learning curve with plenty of hiccups along the way.…
Read More6 Moves to Overcome Telecom Management Pressures 
6 Moves to Overcome Telecom Management Pressures It’s easy to say that being a modern-day telecommunications leader looks vastly different than it did just five years ago. Widely due to disruptive events including the pandemic and software developer shortage, you’ve had to become accustomed to wearing a variety of hats the role previously didn’t require. …
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