You’re using an on-site business phone system. You’re frustrated with it from time to time, but is it really bad enough to consider upgrading to a cloud-based solution? You’ve heard about all the benefits of virtual business phone systems, but will it be a good fit for your business?
If you’re facing these questions, the good news is that you’re in good company. In fact, we hear these questions so frequently that we’ve compiled a list to help you make the right decision for your business.
Find out if these 5 signs that you’ve outgrown your business phone service sound familiar, and whether or not a virtual phone system may be the answer to your problems.
You need better features.
An on-site business phone system only comes with the features that you’ve personally installed on it. Because of that, it can be expensive to add new features as your business needs grow and change. Plus, you may be wasting money on features that you have, but no longer need.
With a virtual phone system, the features you know and love are readily available and are typically already offered in the monthly cost you’d already pay for the system. You can easily access call recording, time of day routing and much more with today’s virtual business phone systems.
It’s expensive to upgrade or downgrade your system.
With an on-site business phone system, you have to purchase new equipment every time you hire a new employee. Then, you have to go through the hassle of getting them set up on your phone system. It requires a lot of work for your IT employees (if you have them). If you don’t have an internal IT team, you’ll have to outsource the installation to an outside company, or your provider. Either way, it can cost a significant amount of money, especially if you’re a business that needs to scale up and down to adjust to seasonal business patterns.
Adding and dropping seats on a virtual phone system is as easy as reaching out to your provider. Additional seats are simply an extra monthly cost and all necessary software is hosted virtually, requiring nearly no extra work on your part.
Your customer service is lacking.
You keep track of customers the best you can, but you’re feeling strained trying to manage their satisfaction levels. Your current system doesn’t offer tools to help you do this, so you look for external programs that don’t necessarily integrate into your system.
Quality assurance tools like call scoring and features like call recording help you see first hand how your customers are interacting with your employees. These types of features come standard on most hosted business systems. Plus, these features are fully connected with every phone call made, so you’ll have the most accurate information.
Your employees are tied to their desks.
Everything you do with your current system takes place on-site. This means to get real work done, you have to be in the office physically checking everything.
Since virtual systems are hosted in the cloud, you’re able to work remotely and manage everything you need to as long as you’re connected to the Internet. This allows you to be a mobile company and successfully go where your business takes you.
You need a disaster recovery plan.
With your current phone system, all of your equipment and records are located on-site. In the case of a disaster or any other situation affecting your office location, you’d be entirely offline. (Not to mention the fact that you could lose years of accumulated call data.)
Virtual business phone systems keep your technology and information off-site in the cloud. This means that in the event of an incident, you can rest easy knowing your complete phone system is safe.
No matter your size or industry, the problems above can plague any business. A virtual phone system can solve these problems and more. It’s a cost-effective, scalable, feature-rich system that can help you better manage your employees and track your customers. If you’re tired of endless problems with your on-site phone system, it may be time for a change.
Looking for more information on hosted business phone systems? We think you might be interested in the related articles below:
- 5 Steps to Protecting Your VoIP Phone System
- Managing a Successful Call Center with a Hosted Phone System