Posts by Katharine Fear
How to Manage Call Center Agent Auxiliary Time
How to Manage Call Center Agent Auxiliary Time One of the key aspects of running a contact center is agent time management. And while most of your agents’ time is spent on the phone, it’s just as important to manage the time that your agents spend off the phone. As a provider of some of…
Read MoreTop Call Center Etiquette Tips (Customer Service Phone Etiquette & Call Handling Rules)
AVOXI BLOG Top Call Center Etiquette Tips (Customer Service Phone Etiquette & Call Handling Rules) Aug 29, 2019 Top Call Center Etiquette Tips (Customer Service Phone Etiquette & Call Handling Rules) By Katharine Fear 9 min read Contact Center Establishing great customer service etiquette standards is one of the most important things you can do…
Read MoreToll Free vs Local Numbers
Toll Free vs. Local Numbers Toll free numbers vs local numbers. We’ve noticed plenty of confusion about the differences between the two. We also see plenty of misinformation out there about when a business should use toll free vs local numbers. Today I hope we can do a better job explaining the pros and cons…
Read MoreSIP Trunk Pricing Comparisons (2019)
Many businesses use SIP trunking service to reduce communication costs. However, finding the best SIP trunk pricing can be tough. For a proper SIP trunk cost comparison, you’ll need to consider your monthly cost per SIP channel, outbound call rates, add-on features, setup fees and more. We want you to find the best SIP trunk pricing possible.…
Read MoreInternational Call Forwarding Cost Guide (2019)
Call Forwarding Cost Guide (2020): International Call Forwarding Charges Spending too much international call forwarding costs? Maybe you’ve been charged premium pricing for a call forwarding service that doesn’t deliver. Maybe you’ve tried cheap alternatives that offered low rates and realized that the poor voice quality and dropped calls weren’t worth it. Either way, we…
Read MoreInternational Phone Number Portability
Are you having trouble trying to check your VoIP number portability? We had the same problem, so we put together the best international phone number portability guide there is! Our information comes from: Documentation published online about VoIP number porting from each country’s regulatory body. AVOXI’s internal documentation about international number porting from local carriers globally.…
Read MoreTop Virtual Number Questions
Top Virtual Number Questions At AVOXI we strive to simplify and improve our buying process and customers’ journey. Part of our plan to achieve this goal is to provide more descriptive and educational content. Finding the right virtual number for your business can be time-consuming and confusing. In this article, we provide answers to the most asked virtual number sale…
Read MoreToll vs Toll Free vs Direct Dial
Toll vs Toll Free vs Direct Dial: Compare DID vs DDI vs Toll Free Toll vs toll free vs direct dial. We’ve noticed plenty of confusion about these terms on the web. Luckily, this article will make it very simple to understand the difference between using a toll free or local DID number. You’ll also…
Read MoreCloud Phone Numbers – Everything You Need to Know in 2019
Unlocking the Power of Cloud Phone Numbers for Your Business: A Comprehensive Guide Cloud telephone service transformed the way companies do business. With a cloud-based phone number, local and international business number service is more flexible and affordable than anyone would have thought possible a few decades ago. In this quick guide, we’ll address common questions…
Read MoreToll Free Number Portability Guide (2019)
Are you frustrated by how hard it is to find information about toll free number porting in more than one country at a time? So were we, so we put together a complete 800 number portability guide! Our information comes from: Documentation published online from each country’s regulatory body. AVOXI’s internal documentation from local carriers around…
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