Posts by Mike Kaplan
AVOXI Closes Q4 with Strong Growth in 2020
Record Global Numbers and Platform Adoption Demonstrate Importance of Technology to Clients Atlanta, GA – February 3, 2021 – AVOXI, a global Communications Platform as a Service (CPaaS), announced record breaking global number expansion and transactions processed in 2020, as enterprise customers adopted the software platform in new and existing industries. Building Revenue and Global Coverage…
Read MoreMoving from On-Premise to the Cloud: The 2020 Catalyst You Needed
Moving from On-Premise to the Cloud: The 2020 Catalyst You Needed Before COVID-19, there was a real debate over why an organization should switch from its legacy PBX to a cloud solution. It didn’t really make sense for organizations that had 100% of their staff in house. Not to mention, the investment toward expensive in-house…
Read More6 Ways to Strengthen Business Communication Security in 2021
6 Ways to Strengthen Business Communication Security in 2022 → Get Yours: Telecom Security Guide [Free Toolkit] How can I secure my VoIP system? What are my call center’s internal and external threats? How can we better protect our customer’s personally identifiable information or PII? What data laws does my call center need to comply…
Read MoreAVOXI Named 2020’s Best and Brightest Companies to Work For in the Nation
AVOXI Named 2020’s Best and Brightest Companies to Work For in the Nation Atlanta, GA – September 25, 2020 — The National Association of Business Resources has announced the Summer 2020 winners of its 10th annual Best and Brightest Companies to Work ForⓇ competition. It’s with great pride and enthusiasm to share that AVOXI was…
Read MoreBest Call Recording Service
The 11 Best Call Recording Services Looking for the best call recording system for your company? In this article, we compare the top call recording service providers for business, as well as the wide range of options you have. At AVOXI, we believe nobody can compete with us in terms of value and service, but…
Read MoreBest Call Management Software (2019)
Call Management Software Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those who call your business. There are a lot of options out there for call management systems and can be extremely overwhelming. We are here to help. In this…
Read MoreWhat is Call Queue Management?
Call Queue Management: How Can Call Queuing Help Your Business? Call queue management is the oversight of call queues to make sure customer wait time is minimal, while also ensuring fair workload distribution to the agents working. When done correctly, good call queue management can lead to reduced wait times and overall better customer experience.…
Read MoreComparing the Top 3 Toll Free Forwarding Providers
The Top 3 Toll Free Forwarding Providers Running a business can be complicated, but adding an international call forwarding service can greatly help you get your customers get in touch with the correct agents. In this post, we will outline 3 different providers that offer toll free forwarding services, as well as ourselves. For each…
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