Enterprise Call Center Software
AVOXI is your effective, affordable, and easy-to-use enterprise call center software. Try enterprise contact center software free for 30 days!
Enterprise Contact Center Software
Enterprise call center software makes it easy to handle your inbound and outbound calls, manage your customer service agents, monitor performance, and drive better caller satisfaction scores. AVOXI's enterprise contact center software integrates with your CRM and other business tools, making it easier for your agents to create better conversations. With AVOXI, setting up your customer service call center solution is quick, easy, and affordable. Enjoy a free trial of our enterprise call center solution and see just how easy managing an enterprise call center can be.
Enterprise Contact Center Software For Effective Call Management
AVOXI's enterprise call center software boosts customer satisfaction by guiding callers to the right information or agent every time.
- Unlimited IVR: Create as many IVR menus and routing prompts as your inbound call flow requires for effective call distribution.
- Automatic Call Distribution (ACD): Customize your ACD rules using advanced call routing features.
- Boost Customer Satisfaction: Take advantage of ACD and IVR to reduce the number of call transfers and improve caller self-service.
Improve Productivity with Call Monitoring and Analytics
AVOXI Genius is the enterprise call center solution built to improve your communications and agent performance right away:
- Live Call Monitoring: Monitor agents, calls, and call statuses in real-time and live coach with call whisper and call barge.
- Advanced Analytics: Get real-time and historical views on calls answered, average waiting time, average talk time, and more.
- Quality Assurance: Take advantage of call scoring and call dispositions to measure agent performance.
- Easy Self-Service: Instantly add or remove agents or phone numbers, edit users' individual access to features, and more from your online interface.
Integrate Your Enterprise Call Center Software
Our enterprise call center software CRM integration simplifies workflows, reducing human-errors and improving the productivity of your agents.
- Automatic Call Logging: Give your agents more time for the work that matters most. Review call details, follow-ups, and call recordings within your CRM.
- Screen Pops: Better help your customers with screen pops to get caller information from your CRM to contextualize conversations.
- Improved Analytics: Get better analytics by automating tasks in your CRM to improve data quality when running reports.
Set Up Your Enterprise Call Center Software in Minutes
With AVOXI, setting up your enterprise call center software is easy and affordable. Get more for less when you choose AVOXI:
- Launch your new enterprise call center software in minutes
- Integrate your enterprise contact center and CRM in a few clicks
- Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
- Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Enterprise Call Center Software Pricing
*Call Recording & BYOC may incur additional usage charges.
Interested in Custom Pricing for Your Enterprise Contact Center Software?
Interested in trying our enterprise call center software, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.
Why So Many Businesses Choose Our Enterprise Contact Center Software
There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and enterprise call center software provider.
We're removing the complexity from enterprise contact center software. Implement an enterprise call center in days and start simplifying your workload right away.
Finally, running an enterprise call center software can be easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce contact center costs with AVOXI.
Every enterprise center software customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.
AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your enterprise call center software. Easily manage your agents, phone numbers, and metrics from one interface.
World's Largest Coverage Area
With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.
Innovative Feature Roadmap
AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.
Common Questions About Enterprise Call Center Software
In most cases, new customers are able to deploy their enterprise call center software within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your call management system interface.
As a browser-based enterprise call center software, AVOXI Genius can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching an enterprise call center software.
Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.
AVOXI Genius is designed to give you complete control over your enterprise contact center solution. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules.
The dedicated engineers at AVOXI are enhancing our existing contact center integrations and adding new platforms to the integrations store every month! If you have questions about available enterprise call center software integrations, or if you would like to request a new platform be added next, please let us know!
Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your enterprise call center's free trial period.
AVOXI is a one-stop shop for cloud communications and business voice solutions! In addition to the top enterprise contact center software for global businesses, popular services from AVOXI include virtual phone number from 160+ countries, SIP trunking, and SMS forwarding.
More Than Just an Enterprise Call Management System
AVOXI Genius is more than just a call management system. It's a complete
enterprise contact center solution built to improve team performance and simplify your work.
Try the Top Enterprise Call Center Software Risk-Free
See our enterprise call center software in action and find out just how easy managing your contact center can be!