Enterprise Call Center Software

AVOXI is your effective, affordable, and easy-to-use enterprise call center software. Try enterprise contact center software free for 30 days!

Multi-level IVR and ACD makes inbound call management easier than ever

Route customers to the right agent every time with automatic call distribution

Monitor and coach your team with live call monitoring and call recording

Enjoy affordable pricing per user and amazing VoIP telephony rates worldwide

No setup fees, no minimum contracts. Try our enterprise call center software risk-free!

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Enterprise Contact Center Software

Enterprise call center software makes it easy to handle your inbound and outbound calls, manage your customer service agents, monitor performance, and drive better caller satisfaction scores. AVOXI's enterprise contact center software integrates with your CRM and other business tools, making it easier for your agents to create better conversations. With AVOXI, setting up your customer service call center solution is quick, easy, and affordable. Enjoy a free trial of our enterprise call center solution and see just how easy managing an enterprise call center can be.

enterprise call center solutions

Enterprise Contact Center Software For Effective Call Management

AVOXI's enterprise call center software boosts customer satisfaction by guiding callers to the right information or agent every time.

  • Unlimited IVR: Create as many IVR menus and routing prompts as your inbound call flow requires for effective call distribution. 
  • Automatic Call Distribution (ACD): Customize your ACD rules using advanced call routing features.
  • Boost Customer Satisfaction: Take advantage of ACD and IVR to reduce the number of call transfers and improve caller self-service.

Improve Productivity with Call Monitoring and Analytics

AVOXI Genius is the enterprise call center solution built to improve your communications and agent performance right away:

  • Live Call Monitoring: Monitor agents, calls, and call statuses in real-time and live coach with call whisper and call barge.
  • Advanced Analytics: Get real-time and historical views on calls answered, average waiting time, average talk time, and more. 
  • Quality Assurance: Take advantage of call scoring and call dispositions to measure agent performance.
  • Easy Self-Service: Instantly add or remove agents or phone numbers, edit users' individual access to features, and more from your online interface.
enterprise call center software
enterprise call center platform

Integrate Your Enterprise Call Center Software

Our enterprise call center software CRM integration simplifies workflows, reducing human-errors and improving the productivity of your agents. 

  • Automatic Call Logging: Give your agents more time for the work that matters most. Review call details, follow-ups, and call recordings within your CRM.
  • Screen Pops: Better help your customers with screen pops to get caller information from your CRM to contextualize conversations.
  • Improved Analytics: Get better analytics by automating tasks in your CRM to improve data quality when running reports.

Set Up Your Enterprise Call Center Software in Minutes

With AVOXI, setting up your enterprise call center software is easy and affordable. Get more for less when you choose AVOXI:

  • Launch your new enterprise call center software in minutes
  • Integrate your enterprise contact center and CRM in a few clicks
  • Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
  • Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses
call center for enterprise
argos-assistance

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

Bitrix

Bitrix

Hubspot

Hubspot

Pipedrive

Pipedrive

Diduenjoy

Diduenjoy

Intercom

Intercom

salesflare

Salesflare

Freshdesk

Freshdesk

nicereply_icon

Nicereply

Shopify

Shopify

Freshsales

Freshsales

Odoo

Odoo

SugarCRM

SugarCRM

Help Scout

Help Scout

Outreach

Outreach

Zendesk

Zendesk

Enterprise Call Center Software Pricing

*Call Recording & BYOC may incur additional usage charges.

Interested in Custom Pricing for Your Enterprise Contact Center Software?

Interested in trying our enterprise call center software, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.

Why So Many Businesses Choose Our Enterprise Contact Center Software

There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and enterprise call center software provider.

best enterprise call center software

AVOXI Network Infrastructure POPs / Gateways

Fast Implementation

We're removing the complexity from enterprise contact center software. Implement an enterprise call center in days and start simplifying your workload right away. 

Cost Reduction

Finally, running an enterprise call center software can be easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce contact center costs with AVOXI.

Dedicated Support

Every enterprise center software customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.

Simplified Integration

AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your enterprise call center software. Easily manage your agents, phone numbers, and metrics from one interface. 

World's Largest Coverage Area

With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.

Innovative Feature Roadmap

AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.

Common Questions About Enterprise Call Center Software

How long will it take to launch my enterprise call center software?

In most cases, new customers are able to deploy their enterprise call center software within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your call management system interface.

Are there physical hardware requirements to use my enterprise call center software?

As a browser-based enterprise call center software, AVOXI Genius can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching an enterprise call center software.

What level of support is included with my enterprise contact center software?

Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.

Can I customize my users, phone numbers, call queues, etc. on my own?

AVOXI Genius is designed to give you complete control over your enterprise contact center solution. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules. 

Can I set up custom integrations in my enterprise call center software?

The dedicated engineers at AVOXI are enhancing our existing contact center integrations and adding new platforms to the integrations store every month! If you have questions about available enterprise call center software integrations, or if you would like to request a new platform be added next, please let us know! 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your enterprise call center's free trial period. 

What else can AVOXI do for me?

AVOXI is a one-stop shop for cloud communications and business voice solutions! In addition to the top enterprise contact center software for global businesses, popular services from AVOXI include virtual phone number from 160+ countries, SIP trunking, and SMS forwarding.

More Than Just an Enterprise Call Management System

AVOXI Genius is more than just a call management system. It's a complete

enterprise contact center solution built to improve team performance and simplify your work.

Try the Top Enterprise Call Center Software Risk-Free

See our enterprise call center software in action and find out just how easy managing your contact center can be!