Cloud Contact Center Software (CCaaS) – Best Contact Center Platform for Global Business & Call Centers

AVOXI Contact Center

Flexible Platform Built for Voice-First Contact Centers

Manage customer voice interactions across countries, teams, and time zones, all from one reliable platform. AVOXI Contact Center delivers the reliable global coverage, easy-to-use tools, and seamless integrations you need to simplify operations and deliver exceptional customer experiences—anywhere in the world.

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Why Choose AVOXI Contact Center

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Best-in-Class Global Voice Coverage

Connect your customers and teams across 150+ countries
with industry-leading call quality and 7 number types.

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Intuitive Call Routing & Management

Configure, track, and optimize call flows across your operations
with user-friendly tools that put you in control.

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Seamless CRM & AI Integrations

Easily connect your business tools for efficient agent and
customer experiences. Quickly deploy AI apps.

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Powerful Analytics & Real-Time Insights

Track voice performance, agent activity, and customer engagement
with advanced reporting tools.

Built for Call Centers Who Rely on International Voice

Global Voice Coverage You Can Count On

Stay connected, wherever your teams and customers are.

  • Coverage in 150+ countries with 7 inbound & outbound number types
  • Two-way local voice with trusted caller ID in 100+ countries
  • Industry-leading call quality and proactive number testing
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Intuitive Call Orchestration & Journey Management

Optimize call flows and deliver seamless customer experiences with ease.

  • Click-to-configure Flow Builder for easy routing
  • Conditional and data-driven routing options
  • Full Call Journey Tracking to spot routing gaps or coaching opportunities

Convenient Integrations for a Seamless Experience

Easily connect the tools your teams and customers already rely on.

  • Cloud-based SIP connections to AI applications
  • CRM and workforce management integrations via API
  • Automatic data sync between AVOXI Contact Center and your CRM

Deep Analytics & Agent Performance Insights

Gain real-time visibility to drive better performance and customer satisfaction.

  • Live dashboards with monitoring, whisper, and barge capabilities
  • Agent and team reporting on key metrics like talk time and call outcomes
  • Voice analytics to track number performance and customer engagement by region

Intuitive & Flexible User Interface

Get your contact center up and running quickly— with the flexibility to scale as your needs evolve.

  • Self-service software setup with pilot options
  • Fast onboarding and intuitive tools for distributed agents
  • Ongoing support from AVOXI voice and contact center experts
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Additional Contact Center Features

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Agent Analytics

Run activity reports on key metrics like total calls, average talk time, and call outcomes - by team or agent.

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Voice Analytics

Gain visibility into voice channel traffic, understand customer engagement by region, test numbers, and monitor call quality

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Flow Builder

Direct call traffic to the right destinations and reduce time spent building and managing even the most complex call flows

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Integrations Marketplace

Integrate the channels and tools you need, including CRM and service desk tools - with just a few clicks

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Call Queues & Queue Callback

Streamline call queues, get the calls to the right agent and reduce customer wait times with queue callback

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Call Monitoring & Live Dashboard

Take a closer look at real-time customer interactions and proactively identify areas to improve agent performance and customer experience

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Call Journey Tracking

Track each call's journey from initiation to termination for critical information about the call and its related queue to identify routing issues or poor agent performance.

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Webphone & Mobile App

Global call handling to enable agents for inbound & outbound calling, plus manage your global communications from anywhere with iOS and Android apps.

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Everything You Need to Run a High-Performing Contact Center— Find Your Plan

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Looking for AVOXI Contact Center Software Pricing and Packaging?

  • Comprehensive feature set for agents to connect and converse with customers
  • Tools for managers to monitor and optimize call center outcomes
  • Easily integrates with all of your contact center apps - CRM, helpdesk, chat and more!

Additional Resources to Help You Get the Needle Moving

AI Reduce Agent Handle Time Blog
Blog

The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency

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Webinar

Contact Center Voice in the Cloud Era: Insights, Trends and Challenges from the Latest Research

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Guide

Managing Voice Across UCaaS and CCaaS Platforms: A Complete Guide for Enterprise IT Leaders

Deliver Better Voice Experiences— Everywhere.

With AVOXI Contact Center, your teams get the reliable voice quality, global reach, and intuitive tools they need to deliver exceptional service—no matter where your customers are.