Computer Telephony Integration

Achieve workforce flexibility and scale with CTI to connect your phone system, computer, and CRM systems and start managing your communications from one unified dashboard.

cti-software
Cloud Contact Center Call Center Features Computer Telephony Integration

Expect the Best CTI Software for Business

Computer telephony integration, or CTI, is technology that allows phone systems and computers to be linked as a way to use desktops to manage phone calls. CTI typically includes CRM integrations that allow representatives to have data available while handling calls. AVOXI’s CTI includes features like CRM integration, click-to-call dialing, call routing, and screenpop to increase agent productivity and boost customer satisfaction.

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Manage Communications In One Place

CTI systems allow agents to work over the phone, taking calls and keeping track of customers all through their desktop computers. Every task can be performed over a simple, unified dashboard.

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Get Better Results with Less Time and Money

CTI integration saves time and eliminates mistakes. CTI software features like screen pop reduces average call handling time by providing caller information at your agents' fingertips.

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Affordable Plans with Advanced Features

Our CTI software starts at only $50 per month per user! Plus, you'll get call quality management features like call routing, call queuing, and more to improve your business communications.

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Computer Telephony Integration Features

  • CRM integrations with screen pop - Take advantage of Help Desk and CRM integrations to give your agents more context during customer calls.
  • Automatic call logging - Give your agents more time for the work that matters most. Review call details, follow-ups, and call recordings within your CRM.
  • Browser-based webphone - Easily take calls from your computer browser without needing physical phones.
  • Analytics and dashboards - Custom dispositions and advanced analytics make it easy to measure the impact of CTI on your call metrics.
argos-assistance

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

Bitrix
Bitrix
Diduenjoy
Diduenjoy
Freshdesk
Freshdesk
Freshsales
Freshsales
Help Scout
Help Scout
Hubspot
Hubspot
Intercom
Intercom
Microsoft Dynamics
Odoo
Odoo
Outreach
Outreach
Pipedrive
Pipedrive
Salesforce
Shopify
Shopify
SugarCRM
SugarCRM
Zendesk

Frequently Asked Questions

How long does it take to set up CTI?

With AVOXI Genius, setting up your CTI system takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface. 

What CTI integrations are available?

With Genius, our current integrations includes Salesforce, Zendesk, Zoho, and Microsoft Dynamics. Many more integrations are on the way and can be found on our integrations page.

What else can AVOXI do for my business?

In addition to providing the top computer telephony integration system for business, popular services from AVOXI include virtual phone lines from 160+ countries.

See What CTI Can Do for Your Business

Enjoy a free 30 day trial of AVOXI Genius to see what features like CTI can do for your business or call center. 

Get the Most Out of Your CTI Software

The AVOXI platform comes with much more than computer-telephony integrations.

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Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.

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Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Interested in Trying Computer Telephony Integration for Free?

Schedule a demo to see what CTI can do for you and try AVOXI for free!