VoIP vs Virtual: What’s the Difference, and Why Should I Care?
Lots of cloud communications providers use the terms “VoIP” and “virtual” interchangeably—especially when it comes to phone numbers. And we’ll be honest: we do, too. But, there are some real (and important) differences between virtual phone services and VoIP phone services that businesses need to understand before they invest in just any cloud communications…
Read MoreComparing 3 Types of International Toll Free Numbers
Comparing 3 Types of International Toll Free Numbers We talk a lot about international toll free numbers. That’s because we’ve been a leading international toll free service for over 16 years. During that time, we’ve received a lot of questions from businesses of all shapes and sizes about the different types of international toll…
Read MoreHow Much Do 833 Toll Free Numbers Cost?
Toll Free Number Cost Analysis With the announcement from the FCC about the 833 prefix addition to U.S. toll free numbers, AVOXI received numerous inquiries from customers. We have been providing toll free numbers in the United States and worldwide for over 15 years. If there is something we love to talk about, it is…
Read MoreComparing Call Transcription Companies: nonotes.com and trint.com
Comparing Call Transcription Companies So you’re interested in a call transcription service. Maybe you want notes based on your sales or customer service calls or you need to notate an interview you took over the phone. In any case, you want to fully explore your options before deciding on a call transcription service. In this…
Read More5-Point Checklist to Use to Design Your IVR
IVR Checklist IVR/Auto Attendant systems let you automate processes to help serve customers. Getting the prospect or customer to the right department or agent efficiently saves time and money. Better still, IVR systems can help ensure a better customer experience when set up appropriately. This best practice checklist guides you through key aspects of your…
Read MoreTo IVR or Not to IVR? That Is the Question.
As the power of the Cloud expands, so does the technology available to companies across the world. Current cloud phone systems are busting with features that help your business run more efficiently and help you better manage your company. Interactive Voice Response (IVR) auto attendant is one feature that’s become especially useful for businesses. This…
Read More3 Call Center Features You Need to Manage an Inbound Sales Team
Call Center Features for Sales Inbound marketing isn’t a fleeting trend. And as a result, the days of cold calling and outbound sales campaigns are quickly disappearing. But in order to make an inbound demand generation program work, you need a strong inbound sales team. One of the biggest benefits of leads driven by inbound…
Read MoreInternet Connectivity Options for VoIP in South Africa
Internet Connectivity Options for VoIP in South Africa According to a recent report published by STANLIB, global Internet access has increased from a mere 400 million users in 2000 to an estimated 3.2 billion users in 2015. In some regions, as much as 95% of the population actively uses the Internet. But in other places,…
Read MoreComparing VoIP Provider Fair Use Policies
Comparing VoIP Provider Fair Use Policies Unlimited calling plans are a popular service offered by many VoIP providers. With an unlimited subscription, you can provide your agents with plenty of talk time at a great value without having to worry about unpredictable monthly usage bills. Unfortunately, these types of VoIP calling plans leave providers vulnerable…
Read More[eBook] Global Communications Made Simple
Free eBook: Global Communications Made Simple Despite the ever-changing global marketplace, one principle remains the same: new business means new customers. And to acquire new customers, your business needs flexible and affordable communications solutions that grow and evolve with your business. Once upon a time, many small to medium-sized businesses struggled to achieve truly global…
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