News & Press Releases

September 17th, 2021

Customers Have Spoken, AVOXI's Global Cloud Communications Platform Earns
Top Honors

ATLANTA, September 17, 2021 - AVOXI, a global communications platform as a service (CPaaS), was recently named among G2’s Fall 2021 Contact Center Software Grid & Index Reports in the High Performer, Easiest to Use, and Best Support categories. 

“Being recognized, by our customers, is always the ultimate compliment,” said David Wise, CEO of AVOXI. “The needs of our customers is what drives our product innovation, and we’re grateful to them for sharing their experience with others on platforms like G2.”  

G2 is a peer-reviewed digital tech marketplace that leverages real user and customer experiences to help others make the most informed software decisions. This honor marks the first G2 accolade for AVOXI, making it the 6th, 7th, and 8th award win just this year. 

Ranked highly for Usability and Relationship Indexes, coupled with an average 4.7 star rating, AVOXI’s reviews highlight the importance of an intuitive communications platform that’s easy to use and backed by superior customer support. Recent reviews include:

AVOXI is a great tool for data gathering - makes it easy for the support team to create an analysis based on staff performance. -- Janet E, Supervisor

The ease of accessibility to make and manage changes is incredible. -- Jessica A, Reservations Manager

It’s a friendly platform for the final user. -- Diego D, Infrastructure Engineer

The upside of using AVOXI is their quick response times and quick ability to implement changes. -- Internal Consultant in Hospital & Healthcare

Their support staff made it easy to implement and set up. Great service and fast response time. -- Jaime B, IT Support

“At AVOXI, we strive to develop partnerships with our customers through frictionless onboarding and personalized approach in problem resolution,”  said Greg Buckalew, AVOXI SVP of Operations. “Being recognized in the Best Support category is a reflection of the dedication of our team’s focus on the customer and we look forward to continuing this trend.”

This news follows continued upward trends for AVOXI, hitting impressive growth milestones in the first half of 2021. Throughout H1, customer-led features like Microsoft Teams Direct Routing, TrueLocalTM and APIs have equipped customers with the tools needed to support their global communications. AVOXI continues to work closely with their enterprise customers to deliver the platform functionality needed today and into 2022. 

Learn more about the value AVOXI is delivering to customers by reading full reviews on G2

 

About AVOXI

AVOXI, a global communications platform, provides voice, messaging and contact center - all within one platform. Giving international businesses the local presence they need to easily scale with their customers, AVOXI offers feature-rich voice technology with unparalleled coverage, quality and reliability.

Powering 7,000+ customers across 170+ countries and driving over 50+ million customer interactions every year, AVOXI's agile cloud platform enables customers to integrate with the technologies that matter most.

Get the global voice software that enterprises trust to keep their communications running. Go global, call local with AVOXI today. Learn more at www.avoxi.com.

 

Media Contact:

Jennifer Hopkins, CMO

jennifer.hopkins@avoxi.com