“Become A Rockstar” James Dodkins

Speaking with former SpeedTheory heavy metal band guitarist turned renowned customer service trainer James Dodkins is not unlike attending a rock concert. Same energy. Same passion. A clear vision. The #1 best-selling author of “Rockstar Revolution,” James took a few minutes off from his global tour to chat with us about his work as part…

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“Customer What?” Looking Ahead with Ian Golding

“Now, more than ever, should be a wonderful time to be a customer”, says Ian Golding, author of Customer What? a refreshing and practical guide to the service experience. We recently chatted with Ian asked about the year ahead. Q1: How do businesses establish and maintain a “customer service”-driven work culture? There are a number of…

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Mike Aoki – “I’ve Been In Your Shoes.”

Mike Aoki knows his way around a contact center. In the early 1990’s, he handled 50,000+ calls as a Bell Mobility customer service agent; later in the decade, he managed a 12-person contact center training team responsible for the professional development of 900 agents. In short, he has truly, “been there, done that.” Which is…

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Employee Wellness in Your Contact Center

“With a decade of customer service experience under my belt…I’ve experienced first hand how not taking care of yourself while busy at work can lead to flat out burnout.” Writer, health coach, and customer experience influencer, Jenny Dempsey reflects on the importance of wellness in contact centers, and how it can impact not only your employees but…

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CEO’s Message – 2018 Fourth Quarter Update

A Special Hello to Our Loyal Customers Thanks once again for your continued business and your encouragement to do more and go further. Much has been happening at AVOXI this last quarter of the year.  We continued to add countries, and to add cities, to our long list of Global Virtual Numbers – allowing you…

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Inspiring Market Influencer Sean B. Hawkins

“Amazing service begins with engaged leaders,” writes Sean B. Hawkins, in a recent Call Center Weekly article. Hawkins should know. An International Customer Management Institute (ICMI) Advisory Board Member and past winner of that organization’s “Global Call Center of the Year,” Sean focuses on driving contact center culture and technology innovation. Sean shares his thoughts and…

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Roy Atkinson – Customer Service In The Digital Age

  Roy Atkinson makes any short list of leading service and support industry influencers. His specialty is exploring the connection between customer service and technology, with extensive experience in the IT and technology industries. Roy took a few minutes to update us on his latest thoughts on how best to serve customers in today’s digital…

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Michael Pace on Revolutionizing the Customers Experience

Michael Pace, an Incoming Call Management Institute (ICMI) leader, is passionate about helping companies create customer service environments, journeys, and actions that help make their customers more successful. I recently caught up with Michael who shared his thoughts on today’s customer experience, digital transformation, and the customer’s experience revolution. Michael Pace’s Thoughts on Digital Transformation…

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Best Australia SIP Trunk Providers in 2019

Trying to find the best Australia SIP trunk provider for your business? We’re making it easy with our 2019 comparison, including 5 of the top SIP trunk services in Australia. Let’s compare some of the top Australian SIP trunking providers in 2019! We want to help you find the best Australia SIP trunk provider for…

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FreePBX Review and Top Alternatives 2019

Looking for an in-depth review of FreePBX with a features and pricing comparison with top competitors? It’s good to weigh all your options before choosing providers, so to help you find the best virtual phone number provider for your business, we’ve created this FreePBX review and pricing comparison. We know you want a reliable PBX…

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