Archive for 2018
“Become A Rockstar” James Dodkins
“Become A Rockstar” James Dodkins Speaking with former SpeedTheory heavy metal band guitarist turned renowned customer service trainer James Dodkins is not unlike attending a rock concert. Same energy. Same passion. A clear vision. The #1 best-selling author of “Rockstar Revolution,” James took a few minutes off from his global tour to chat with us…
Read More“Customer What?” Looking Ahead with Ian Golding
“Customer What?” Looking Ahead with Ian Golding “Now, more than ever, should be a wonderful time to be a customer”, says Ian Golding, author of Customer What? a refreshing and practical guide to the service experience. We recently chatted with Ian asked about the year ahead. Q1: How do businesses establish and maintain a “customer service”-driven…
Read MoreMike Aoki – “I’ve Been In Your Shoes.”
Mike Aoki – I’ve Been In Your Shoes Mike Aoki knows his way around a contact center. In the early 1990’s, he handled 50,000+ calls as a Bell Mobility customer service agent; later in the decade, he managed a 12-person contact center training team responsible for the professional development of 900 agents. In short, he…
Read MoreEmployee Wellness in Your Contact Center
Employee Wellness in Your Contact Center “With a decade of customer service experience under my belt…I’ve experienced first hand how not taking care of yourself while busy at work can lead to flat out burnout.” Writer, health coach, and customer experience influencer, Jenny Dempsey reflects on the importance of wellness in contact centers, and how it can…
Read MoreCEO’s Message – 2018 Fourth Quarter Update
CEO Message: Fourth Quarter Update A Special Hello to Our Loyal Customers Thanks once again for your continued business and your encouragement to do more and go further. Much has been happening at AVOXI this last quarter of the year. We continued to add countries, and to add cities, to our long list of Global…
Read MoreInspiring Market Influencer Sean B. Hawkins
Inspiring Market Influencer Sean B. Hawkins “Amazing service begins with engaged leaders,” writes Sean B. Hawkins, in a recent Call Center Weekly article. Hawkins should know. An International Customer Management Institute (ICMI) Advisory Board Member and past winner of that organization’s “Global Call Center of the Year,” Sean focuses on driving contact center culture and…
Read MoreRoy Atkinson – Customer Service In The Digital Age
Customer Service In The Digital Age – By Roy Atkinson Roy Atkinson makes any short list of leading service and support industry influencers. His specialty is exploring the connection between customer service and technology, with extensive experience in the IT and technology industries. Roy took a few minutes to update us on his latest…
Read MoreMichael Pace on Revolutionizing the Customers Experience
Michael Pace – Revolutionizing the Customers Experience Michael Pace, an Incoming Call Management Institute (ICMI) leader, is passionate about helping companies create customer service environments, journeys, and actions that help make their customers more successful. I recently caught up with Michael who shared his thoughts on today’s customer experience, digital transformation, and the customer’s experience…
Read MoreFreePBX Review and Top Alternatives
FreePBX Review: Top FreePBX Alternatives Looking for an in-depth review of FreePBX with a features and pricing comparison with top competitors? It’s good to weigh all your options before choosing providers, so to help you find the best virtual phone number provider for your business, we’ve created this FreePBX review and pricing comparison. We know…
Read MoreToll vs Toll Free vs Direct Dial
Toll vs Toll Free vs Direct Dial: Compare DID vs DDI vs Toll Free Toll vs toll free vs direct dial. We’ve noticed plenty of confusion about these terms on the web. Luckily, this article will make it very simple to understand the difference between using a toll free or local DID number. You’ll also…
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