Archive for 2019
Call Center Training Best Practices
Top 7 Call Center Agent Training Tips, Techniques, and Best Practices Call center agent training is one of the most researched topics when it comes to customer experience. However, managers still have huge problems identifying the best call center agent training techniques for their teams. When agents are asked how they would recommend improving their…
Read More7 Qualities of a Successful Call Center Agent
7 Qualities of a Great Call Center Agent Whether you want to become the best call center agent you can be, or you want to make a new hire based on the top skills and abilities a great call center agent needs, having the right people on your team saves you time and money. But…
Read MoreHow to Manage Remote Call Center Agents
Managing Virtual Call Center Agents: Tips for Remote Call Centers Looking to learn how to effective manage remote call center agents? Today’s virtual call center solutions allow for more flexibility than ever, especially when it comes to remote agents. But, because remote employees work outside of a central office or location, some virtual call center…
Read MoreBest Call Management Software (2019)
Call Management Software Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those who call your business. There are a lot of options out there for call management systems and can be extremely overwhelming. We are here to help. In this…
Read MoreBest Virtual Attendant Software
Top 3 Auto Attendant Phone Systems | Best Virtual Attendant Software If you’re looking for the best auto attendant phone systems, look no further. Having a great virtual attendant is very important to a business, as it helps serve your customers effectively and show professionalism when they call your number. You want the best virtual…
Read MoreBest Call Tracking Software in 2019
Best Call Tracking Software in 2020: See the Top Call Tracking Services Call tracking is a method of keeping up with the success of your various marketing campaigns. Call tracking software enables businesses to see which marketing campaigns are profitable and yield a positive ROI, and which ones aren’t working as well. There are many…
Read MoreWhat is Call Queue Management?
Call Queue Management: How Can Call Queuing Help Your Business? Call queue management is the oversight of call queues to make sure customer wait time is minimal, while also ensuring fair workload distribution to the agents working. When done correctly, good call queue management can lead to reduced wait times and overall better customer experience.…
Read MoreBest Australian Inbound Number Providers in 2019
Best Australia Virtual Number Services So, you’re searching for the best Australian inbound number provider for your business. Since you found this article, you probably have an idea of what you’re looking for. We figure that you want a reliable inbound number provider that gives you the best call quality and features for your business…
Read MoreSIP Trunk Pricing Comparisons (2019)
Many businesses use SIP trunking service to reduce communication costs. However, finding the best SIP trunk pricing can be tough. For a proper SIP trunk cost comparison, you’ll need to consider your monthly cost per SIP channel, outbound call rates, add-on features, setup fees and more. We want you to find the best SIP trunk pricing possible.…
Read MoreComparing the Top 3 Toll Free Forwarding Providers
The Top 3 Toll Free Forwarding Providers Running a business can be complicated, but adding an international call forwarding service can greatly help you get your customers get in touch with the correct agents. In this post, we will outline 3 different providers that offer toll free forwarding services, as well as ourselves. For each…
Read More