Best Australia Virtual Number Services
So, you're searching for the best Australian inbound number provider for your business. Since you found this article, you probably have an idea of what you're looking for. We figure that you want a reliable inbound number provider that gives you the best call quality and features for your business without paying astronomical prices.
Well, we want that for you too. In fact, that's the reason we've compiled a list of the most popular inbound number providers. We want to make this decision easier for you, so this list contains a few providers that have proven their quality and capabilities over the years. Yes, we firmly believe that AVOXI' s inbound number services deliver the highest value and the most competitive rates-- but there are many great options, and we want you to feel like you've made a well-informed decision for your business. Before we dive in, let's make sure you understand the types of inbound business phone numbers available.
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This article will cover the following:
Types of Inbound Phone Numbers Available in Australia
There are three types of inbound phone numbers in Australia reviewed in this post:
1. Inbound 1800 Numbers (Toll Free)
- Also referred to as "free call numbers"
- No geographical limitations
- Customers can use this number to call your company at no cost to them
- Give a more professional appearance for your company
2. Inbound 1300 Numbers (Local Rate National)
- Only available in Australia and Malaysia
- Give your customers a sole point of contact
- Callers are only charged at local rates
3. Local Inbound Phone Numbers (DID Numbers)
- City-specific dial codes
- Can help your company build a local presence
Top 6 Australian Inbound Number Providers
If we're talking about call quality and pricing, we strongly believe that we offer the best service across the globe. Since we firmly believe in our service, we don't mind helping you save time during your search by showing you what our 5 top competitors offer. In this article, we'll take a look at Alltel, Optus, eVoice, Callhippo, and easyinbound.
All prices shown below are USD. As of June 11th 2019, the conversion rate is 0.70 USD to 1 AUD.
Alltel
Alltel is an Australian carrier of 1800, 1300, and 13 numbers in Australia, and also provides business phone systems and solutions. Alltel has a few different plans depending on the type of Australian number, and doesn't require a contact. Let's take a look at each plan below.
Alltel 1300 & 1800 Inbound Number Pricing
Alltel's inbound 1800 and 1300 number plans have identical pricing. The sole difference between the two is slightly different features for each type. For the sake of simplicity, we'll reference the 1300 plans and pricing.
Micro Plan:
- Setup: $20.86
- Cost per month: $9.74
- Rate/minute for calls answered on your landline:
- Local & National: $0.074
- Mobile: $0.12
- Rate/minute for calls answered on your mobile: $0.21
Starter Plan:
- Setup: $20.86
- Cost per month: $13.21
- Rate/minute for calls answered on your landline:
- Local & National: $0.040
- Mobile: $0.047
- Rate/minute for calls answered on your mobile: $0.12
Grow Plan:
- Setup: $20.86
- Cost per month: $20.17
- Rate/minute for calls answered on your landline:
- Local & National: $0.040
- Mobile: $0.047
- Rate/minute for calls answered on your mobile: $0.12
Advanced Plan:
- Setup: $34.77
- Cost per month: $27.12
- Rate/minute for calls answered on your landline:
- Local & National: $0.067
- Mobile: $0.074
- Rate/minute for calls answered on your mobile: $0.17
Outside of these plans, Alltel also has corporate pricing at custom rates for large businesses needs, which are available via quote.
After choosing a plan, customer get the option to choose from 4 inbound number inventories: Free, Gold, Platinum, or Advance. Customers also have the option to transfer an existing number or vanity number.
Alltel Local Inbound Number Pricing
Alltel's local inbound number plans allow your business to grow and scale while also maintaining a local presence in Australia. Alltel offers two local inbound number plans, shown below.
Local Connect:
- Setup: $6.95
- Monthly fee: $10.43
- Rate/minute for calls answered on your landline:
- Local: $0.032
- National: $0.074
- Mobile: $0.15
- Rate/minute for calls answered your mobile: $0.15
Local Connect Pro:
- Setup: $6.95
- Monthly fee: $13.91
- Rate/minute for calls answered on your landline:
- Local: $0.032
- National: $0.074
- Mobile: $0.15
- Rate/minute for calls answered your mobile: $0.15
Alltel Features
Alltel has several different features offered, with availability dependent on what plan is chosen. Premium features are also available to add on for an additional charge.
- Business intro
- Call reporting
- Voicemail2Email
- Call Recording
- Time and day based routing
- Post-code prompting
- Local-based routing
- State-based routing
- Call forwarding
- Call splaying
- Call overflow
- Call forwarding menu (IVR)
- Hunt group
Optus
Similar to Alltel, Optus is an inbound number provider that in unique to Australia. Optus has availability of 1300 and 1800 inbound numbers, as well as personal and business phone services. Unlike Alltel, customers of Optus must agree to a 12-month minimum contract when purchasing a plan.
Optus Inbound Number Pricing
Optus's pricing for 1800 and 1300 inbound numbers are identical, and provide two different plans: standard and advanced.
Standard Plan:
- Setup: None
- Monthly: $19.12 + additional usage charges
- Rate per minute for calls forwarded to your landline:
- Local: $0.061
- National: $0.092
- Mobile: $0.011
- Rate per minute for calls forwarded to your mobile: $0.011
Optus Features
Standard Features:
- Origin dependent routing (state-based only)
- Time-based routing
- Call distributor
- Call overflow
- Standard voicemail
- Call access - statewide access
- Call barring - local barring
- Emergency diversion
- Service suspension
Advanced features (add-on for additional charge):
- All standard features, plus:
- Origin dependent routing
- Call access
- Call barring
eVoice
eVoice is a phone number provider that can provide Australian 1800, 1300, and local inbound numbers to businesses. They have a variety of plans, with some plan starting as low as $0/month, and no contract is required.
eVoice Australia Inbound Number Pricing
There are 7 plans total: Pay-As-You-Go, Starter, Basic, Plus, Pro, Premium, and Ultimate with plans offered between:
- $0 - $86.53/month
- 0 - 1,875 landline minutes/month
- 0 - 789 landline minutes/month
- Landline call rate: $0.21 - $ 0.055 cents/min
- Mobile call rate: $0.38 - $0.13 cents/min
eVoice Features and Add-ons
eVoice plans include a variety of standard features, and premium features are available to add on individually or in bundle packages for an extra charge per month. Details on included features and bundled features and listed below.
Included Features:
- Call Forwarding
- Call Reporting & Analytics
- Voice to Email
- Call Overflow – Sequential
- My eVoice Portal
Silver Features: $3.48/month individually OR $6.95/mo for all
- Call Blocking
- Business Hours Routing
- State Based Routing
Gold Features: $6.95/mo for each OR $20.86/mo for all
- Greetings and Custom Messages
- Call Announce
- Simple IVR
- Percentage Call Splaying
- Call Overflow - Least Recent
- Time and Day Based Routing
Platinum Features: $10.43/mo for each OR $34.77/mo for all
- Key Press to Answer
- Inbound Call Recording
- Inbound Caller Display
- Outbound Caller Display
- Simultaneous Ring
- Outbound Call Recording
- Complex IVR
- Missed Call Alert – Email
- Missed Call Alert – SMS
- Roster Routing
Extra Feature: $69.54 (one-time)
- Professional Voice Over
CallHippo
CallHippo is a phone service provider that can provide local and toll free numbers to over 50 countries, including Australia. CallHippo has 4 different plan options starting at $0/month and require no contract.
CallHippo Pricing
CallHippo has a Basic, Bronze, Silver, and Platinum plan to choose from. Billing is based on number of users per month. The Basic plan starts at $0/month, but is restricted to two users.
Basic:
- Basic Features:
- Call forwarding
- Voicemail transcription
- Mobile apps
- Global Connect
- 2 users/month
Bronze:
- Cost per user: $10
- Includes all Basic features, and:
- Call recording
- Call-Hold Music
- Country Blocking
- Create teams
- Multi-lingual IVR
Silver:
- Cost per user: $18
- Includes Basic and Bronze plan features, and:
- Free number
- Free Incoming
- Free $2 Credit
- Call Transfer
- Call Queuing
Platinum:
- Monthly fee: $40
- Includes all Basic, Bronze, and Silver features, and:
- Additional $3 credit
- Premium support
- Custom Integration
- Additional Free Incoming
CallHippo's Australia Virtual Number Pricing
Toll Free 1800:
- Monthly Fee: $18.50
- Setup Fee: $100
- Inbound Rates: $0.065
Local Virtual Numbers:
- Monthly Fee: $8
- Setup Fee: None
- Inbound Rates: $0.022
easyinbound
easyinbound is a virtual phone service provider that focuses on businesses and entrepreneurs in Australia. Businesses that want a virtual number can select a number type (1800,1300, or 13) and optional call pack based on their business needs.
easyinbound Pricing
Prices vary based on the type of number used and where calls will be answered from: landline, mobile, or landline + mobile. easyinbound charges a single rate for answering inbound calls from inside Australia on a fixed landline, and a single rate for answering inbound calls from inside Australia on a mobile phone.
Inbound 1800 Number Pricing
- Monthly Fee: $6.92
- Setup Free: $17.38
Optional Add-On Call Packs
Landline
- Plans ranging from $0 - $31.29
- 80 - 1200 monthly minutes
Mobile
- Plans ranging from $0 - $31.29
- 35 - 550 monthly minutes
Landline and Mobile:
- Plans ranging from $0 - $31.29
- Landline: 80 - 1200 monthly minutes
- Mobile: 35 - 550 monthly minutes
*Calls in excess of, or without call pack are 0.10 cents/min to Australian landlines, or 0.15 cents/min to Australian mobile.
Inbound 1300 Number Pricing
- Monthly Fee: $6.92
- Setup Free: $17.38
Optional add-on Call Packs
Landline
- $0 Plan - Zero monthly minutes - Rate: $0.069/min
- $3.48 Plan - 100 monthly minutes - Rate: $0.035/min
- $13.91 Plan - 450 monthly minutes - Rate: $0.039/min
- $31.29 Plan - 950 monthly minutes - Rate: $0.037/min
Mobile
- $0 Plan - Zero monthly minutes - Rate: $0.12/min
- $3.48 Plan - 100 monthly minutes - Rate: $0.093/min
- $13.91 Plan - 450 monthly minutes - Rate: $0.094/min
- $31.29 Plan - 950 monthly minutes - Rate: $0.092/min
Landline and Mobile:
- $0 Plan - Landline Zero monthly minutes - Rate: $0.069/min OR Mobile Zero monthly minutes - Rate: $0.12/min
- $3.48 Plan - Landline 100 monthly minutes - Rate: $0.035/min OR Mobile 37 minutes - Rate: $0.094/min
- $13.91 Plan - 450 monthly minutes - Rate: $0.039/min OR Mobile 185 minutes - Rate: $0.094/min
- $31.29 Plan - 950 monthly minutes - Rate: $0.037/min OR Mobile 375 minutes - Rate: $0.092/min
*Calls in excess of, or without a call pack are $0.069 cents/min to Australian Landlines, or $0.12/min to Australian mobile.
Choosing the Best Inbound Phone Number Provider for Your Business
We hope this list was helpful to you as you research your Australian inbound number provider options. If you didn’t find what you were looking for, send us feedback and let us know how we can improve our list! We are confident in AVOXI’s services, prices, and features. For more information about buying an Australian inbound number from AVOXI, contact us below!
