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Compare the 5 Best Australian Call Forwarding Services in 2019

number forwarding australia

So you’re looking for a great Australian call forwarding service for your business. Since you found this post, you probably already have an idea of what you’re looking for – and what you’re trying to avoid. Maybe you've been charged premium pricing for a call forwarding service that doesn’t deliver. Maybe you've tried cheap alternatives that offered low rates and realized that the poor voice quality and dropped calls weren’t worth it. Either way, we assume you want a reliable Australian call forwarding service that delivers consistent call quality, flexible business features, and takes care of your needs for the most reasonable price possible.

We want that for you too. That’s why we made your search easier by compiling a list of the most popular call forwarding services. Every company on this list has been around for a meaningful period and proven they can handle a range of business communication needs. Sure, we’re confident that AVOXI’s call forwarding services deliver exceptional value at the most competitive rates. But there are plenty of great options out there and we want you to feel like you made a well-informed decision no matter which service you choose.

Types of Australian Phone Numbers

When purchasing call forwarding services in Australia, there are a few options to consider when choosing a number.

Australian Toll Free 1800 Numbers: These numbers are also known as "free call" numbers, and start with 1800 or 1300. However, a caller from the United States will still have to pay to call a free call number in Australia, because of the cost of an international call.

Australian 1300 Numbers: When calling a 1300 number from any landline in Australia, the caller is charged the cost of a local call. That's why 1300 numbers are often referred to as Local Rate Numbers. Higher charges apply when dialing from a mobile phone.

Australian Local Number (DID): A local Australia number is a great way for your business to establish a presence in Australia

Australia 13 Numbers: 13 numbers in Australia are shorter than traditional numbers, thus easier to remember. However, they are much more expensive than a traditional toll free number.

What Companies are Included

In no particular order, some of the companies we will highlight in this article include:

  • AVOXI
  • Alltel
  • Optus
  • CallHippo
  • eVoice

Alltel

Alltel is a widely used business phone and local number provider in Australia. They offer many different business solutions, including hosted PBX, VoIP/SIP and local number call forwarding for businesses.

Alltel Features

Alltel offers many standard features, as well as an add on feature set available at an additional cost.

  • IVR
  • Call Forwarding

    • Time and Day Based Routing
    • State Based Routing
  • Call Reporting
  • Call Distribution
  • Postcode Prompting
  • Call Overflow

Specialized Features 

Region Based:

  • $20.35 per month / $34.38 setup fee
    • Route calls dialed from landlines to an assigned answer-point based on which region the caller is located in

Area Based:

  • $34.38 per month / $55.43 setup fee
    • Redirect calls from landlines to a specific answer-point based on the area/zone where the call originated from

Exchange Based:

  • $55.43 per month / $104.54 setup fee
    • Route calls originating from landlines to a specific answer-point based on the caller’s telephone exchange, and redirect mobile calls to a single answerpoint

Postcode Prompting

  • $69.46 per month / $139.62 setup fee
    • Redirect calls to a specific office by playing a recorded message at the start of every call, and requesting the caller to enter their postcode
  • Postcode prompting pro: $76.47 / $174 setup fee
    • Includes professional recording

Alltel Pricing

Alltel offers three different kinds of unique phone numbers: 1300, 1800, and 13. Every number comes with the features listed above, but their price points are quite different. One thing to note is that Alltel assumes you will be answering these calls on a landline instead of a VoIP phone as many other providers assume. Answering on a VoIP phone will typically lead to lower costs.

1300/1800 Pricing

Micro Pricing

  • $9.82 per month
  • Calls answered on landline:
    • Local and National: $0.075 per minute
    • Mobile: $0.12
  • Calls answered on mobile: $0.21 per minute
  • Setup: $21.05

Starter Pricing

  • $13.33 per month
  • Calls answered on landline:
    • Local and National: $0.068 per minute
    • Mobile: $0.075 per minute
  • Calls answered on mobile: $0.17 per minute
  • Setup: $21.05

Grow Pricing

  • $20.35 per month
  • Calls answered on landline:
    • Local and National: $0.04 per minute
    • Mobile: $0.047 per minute
  • Calls answered on mobile: $0.12 per minute
  • Setup: $21.05

Advance Pricing

  • $27.36 per month
  • Calls answered on landline:
    • Local and National: $0.068 per minute
    • Mobile: $0.075 per minute
  • Calls answered on mobile: $0.17 per minute
  • Setup: $35.08

13 Number Pricing

  • $557.77 per month
  • Calls answered on landline:
    • Local and National: $0.04 per minute
    • Mobile: $0.047 per minute
  • Calls answered on mobile: $0.12 per minute
  • Setup: $35.08
australia call forwarding

eVoice

eVoice provides small business with call forwarding services and other call management solutions through 1800, 1300 and local numbers. They also service New Zealand, where they offer 0800 numbers.

eVoice Features

  • Simple and Complex IVR
  • Voice to Email
  • Call Reporting and Analytics
  • Call Recording
  • Call Forwarding

    • Call Overflow Sequential
    • Call Overflow Least Recent
    • Time and Day Based Routing
    • State and Geographic Routing
    • Business Hours Routing
evoice australia virtual number features

eVoice Pricing

eVoice pricing breaks down by paying for your number type, plan, inbound/outbound calling rates (if applicable) and any advanced features you want to add. They offer 7 different plans, making them a viable option no matter how big or small your business is.

1300/1800 Number

  • $3.51/month per number
  • Plans range from $0-$87.70 per month
  • 125-1875 landline minutes per month OR 43-789 mobile minutes per month*
    • These numbers come from the “call credit” they offer with all plans except the pay as you go
  • Landline Call Rates: $0.056-$0.21 per minute
    • Mobile Call Rates: $0.13-$0.39 per minute
call forwarding australia

CallHippo

CallHippo charges separately for your number, talk time, and service features package. Their free “basic” features package is a nice option for solo entrepreneurs or small businesses that want to test their service. Other feature plans start at $10 per month.

CallHippo Features

  • Smart Call Forwarding
  • Call Recording
  • Voicemail
  • On Hold Music
  • Call Transfer
  • Call Conferencing
australia call forwarding

With Smart Call Forwarding, users can choose to have their calls forwarded to several types of phones, including cell phones.

CallHippo Pricing

CallHippo charges a fee for each number on top of the fee they charge for a plan. For Australia Toll Free, the charge is $22/month. For Local numbers, the charge is $10/month

Australia 800 Numbers

  • Number Subscription: $10 per month
  • Number Charge: $22/month
  • Per-Minute Rate: $0.065 per minute
  • $100 one time fee

Australia Local Number

  • Number Subscription: $10 per month
  • Number Charge: $10/month
  • Per minute rate: $0.022/minute
call forwarding australia

Optus

Optus, the second largest telecommunications company in Australia, offers a wide variety of services for both individuals and business of all sizes.

Optus Features

  • Intelligent Call Routing

    • Call Origin Routing
    • Area Code or Prefix Routing
    • Mobile Location Indicator Routing
    • Time Dependant Routing
    • Selected Caller Routing
  • Network Interactive Voice Response
  • Call Distributor

Optus Pricing

For 1300 and 1800 numbers, Optus charges a flat monthly access fee of $19.29 per month, with a maximum total cost over 12 months of $231.53 (excluding call charges)

  • Local calls
    • 1300 number: Free for first 15 minutes, $0.062 per minute after first 15 minutes
    • 1800 number: $0.062 per minute
  • National Calls (on a fixed number): $0.093 per minute
  • Mobile Calls from within Australia (on a fixed number): $0.012 per minute
  • Mobile Calls (received on a mobile number): $0.012 per minute
call forwarding australia

AVOXI

AVOXI offers many business solutions, such as virtual numbers, SIP trunking and call forwarding for your business needs.

AVOXI Features

AVOXI offers many standard features, such as:

  • Call Forwarding

    • Time of Day Routing
  • Call Conferencing
  • Voicemail to Email
  • Call Transfer
  • Call Waiting

AVOXI Pricing

AVOXI offers Australia 1800 toll free, 1300 national and local numbers in both pay as you go and bundled minute plans.

  • Australia 1800 Toll Free Numbers plans range from:
    • $7.99-$106.99 per month
    • 340-5000 minutes per month
    • Additional minutes: $0.027-$0.044 (for pay as you go)
  • Australia 1300 National Numbers range from:
    • $7.99-$106.99 per month
    • 168-3058 minutes per month
    • Additional minutes: $0.048-$0.078 (pay as you go)
  • Australia Local Numbers range from:
    • $4.49-$70.99 per month
    • 430-8977 minutes per month
    • Additional minutes: $0.013-$0.04 (pay as you go)
Australia Call Forwarding