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Features and Add-Ons

5 Things to Consider When Adding International Virtual Numbers to Your Conferencing Platform

This article examines the types of conferencing solutions–and important items to consider when adding International Virtual Numbers to your business conferencing platform. Conferencing Solutions: Adding International Toll Free Numbers Seamless communication is critical to the success of any business. Whether it’s conferencing, business meetings, webinars or messaging, your corporate conferencing platform is the center of…

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How to Use Geographic Call Routing for Your Business

As the capabilities and services of cloud-based phone systems and virtual telephone numbers expands, so do the benefits your business leverages with these functions. The expanded capabilities mean there are more functions readily available to your business. The challenge is knowing and learning what’s available and deciding if a particular feature is an asset to…

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AVOXI Online Portal Adds Greater Functionality and Features with Recent Updates

The latest upgrades to AVOXI’s cloud PBX platform include call queuing functionality, SIP trunk provisioning, and virtual attendant (IVR) self-management along with other improvements. These updates provide customers a comprehensive feature set to manage their business communications. AVOXI Customers Gain Call Queues, Virtual Attendant Self-management, SIP Trunk Provisioning and More The newly released updates to…

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How Much Does Call Transcription Cost?

Before determining call transcription cost, it’s important to identify what it means and how it varies by type of service. Simply defined, call transcription is a tool that transcribes voice into text. Whether your company is interested in transcribed calls for sales or customer service purposes, or you’re an individual looking for an easy way…

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Top Trends in User Interface Designs and Functions

Driven by the ever-growing capabilities of technology and fast-moving design and development, trends in user interface and function are constantly changing. User interface design needs vary based on your company’s industry and specific customer service needs. To stay relevant, the functions and features you choose to use and display on your site and interface can play…

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Cloud Communications: 4 Ways Travel Agencies Provide End-to-End Service

Like any other B2C industry, online travel agencies and services must support their prospects before and after any transaction occurs. Travelers require expert support while choosing and booking their flights and reservations. And once travelers arrive at their destinations, they require a quick and easy way to contact their travel services provider with questions or…

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5-Point Checklist to Use to Design Your IVR

IVR/Auto Attendant systems let you automate processes to help serve customers. Getting the prospect or customer to the right department or agent efficiently saves time and money. Better still, IVR systems can help ensure a better customer experience when set up appropriately. This best practice checklist guides you through key aspects of your system that…

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To IVR or Not to IVR? That Is the Question.

As the power of the Cloud expands, so does the technology available to companies across the world. Current cloud phone systems are busting with features that help your business run more efficiently and help you better manage your company. Interactive Voice Response (IVR) auto attendant is one feature that’s become especially useful for businesses. This…

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Overcoming Challenges with VPN Technology

While cloud-based communication allows for full-featured telephony services over the Internet, security requirements may require use of a VPN to prevent vulnerabilities if connections require strict security measures. Additionally, different regions have strict protocols for using VoIP (Voice over Internet Protocol) technologies. VPN Key Benefits Secure connection for multi-office locations Remote employees connect securely to…

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