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Features and Add-Ons

How Much Does Toll Free Forwarding Cost?

Request Demo Talk to a Specialist Contact Us AVOXI addressed numerous questions about Toll Free Numbers and Toll Free Forwarding. We first published this article in 2014, so it is time to revisit as rates and availability change as services expand. We’ll take another look at toll free forwarding cost as there is some confusion…

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How Much Does Call Recording Cost?

Request Demo Talk to a Specialist Contact Us Customer service is real time. Analysis of information is immediate. Small businesses to large enterprises focus on how to best keep and grow clients. Call recording helps businesses build a better customer experience. AVOXI offers call recording solutions and recently launched new call recording packages. As part…

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5 Things to Consider When Adding International Virtual Numbers to Your Conferencing Platform

Request Demo Talk to a Specialist Contact Us This article examines the types of conferencing solutions–and important items to consider when adding International Virtual Numbers to your business conferencing platform. Conferencing Solutions: Adding International Toll Free Numbers Seamless communication is critical to the success of any business. Whether it’s conferencing, business meetings, webinars or messaging,…

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How to Use Geographic Call Routing for Your Business

Request Demo Talk to a Specialist Contact Us As the capabilities and services of cloud-based phone systems and virtual telephone numbers expands, so do the benefits your business leverages with these functions. The expanded capabilities mean there are more functions readily available to your business. The challenge is knowing and learning what’s available and deciding…

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AVOXI Online Portal Adds Greater Functionality and Features with Recent Updates

The latest upgrades to AVOXI’s cloud PBX platform include call queuing functionality, SIP trunk provisioning, and virtual attendant (IVR) self-management along with other improvements. These updates provide customers a comprehensive feature set to manage their business communications. AVOXI Customers Gain Call Queues, Virtual Attendant Self-management, SIP Trunk Provisioning and More The newly released updates to…

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How Much Does Call Transcription Cost?

Before determining call transcription cost, it’s important to identify what it means and how it varies by type of service. Simply defined, call transcription is a tool that transcribes voice into text. Whether your company is interested in transcribed calls for sales or customer service purposes, or you’re an individual looking for an easy way…

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Top Trends in User Interface Designs and Functions

Driven by the ever-growing capabilities of technology and fast-moving design and development, trends in user interface and function are constantly changing. User interface design needs vary based on your company’s industry and specific customer service needs. To stay relevant, the functions and features you choose to use and display on your site and interface can play…

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Cloud Communications: 4 Ways Travel Agencies Provide End-to-End Service

Like any other B2C industry, online travel agencies and services must support their prospects before and after any transaction occurs. Travelers require expert support while choosing and booking their flights and reservations. And once travelers arrive at their destinations, they require a quick and easy way to contact their travel services provider with questions or…

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5-Point Checklist to Use to Design Your IVR

IVR/Auto Attendant systems let you automate processes to help serve customers. Getting the prospect or customer to the right department or agent efficiently saves time and money. Better still, IVR systems can help ensure a better customer experience when set up appropriately. This best practice checklist guides you through key aspects of your system that…

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