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Features and Add-Ons

Australian 1300 Number Cost Guide

1300 phone numbers are popular Australian business numbers used by companies wanting to expand their local and international client base. People often ask how much does it cost to call a 1300 number? Today, we’ll cover everything you need to know about 1300 number costs and services, including: What are 1300 phone numbers? Alternative business…

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IVR vs ACD Call Routing Strategies

IVR and ACD are abbreviations for Interactive Voice Response and Automatic Call Distribution. Both technologies help you to optimize your business phone system. In this article we’ll cover: The difference between IVR and ACD routing. How to integrate your cloud IVR and virtual ACD. Common ACD call routing strategies. Common IVR routing strategies. Business use-cases…

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How Much Does Conference Calling Cost?

  Conference calls connect thousands of clients, business owners, and colleagues located around the world daily. Tight deadlines, demanding clients, and increasing competition drive today’s business environment around the globe. To stay ahead, many businesses look to cut bottom line budgets and reduce costs, as they work to decrease turnover and boost productivity. Ongoing communication with stakeholders helps maintain…

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5 Things to Consider When Adding International Virtual Numbers to Your Conferencing Platform

Request Demo Talk to a Specialist Contact Us   This article examines the types of conferencing solutions–and important items to consider when adding International Virtual Numbers to your business conferencing platform. Conferencing Solutions: Adding International Toll Free Numbers Seamless communication is critical to the success of any business. Whether it’s conferencing, business meetings, webinars or…

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How to Use Geographic Call Routing for Your Business

Request Demo Talk to a Specialist Contact Us   As the capabilities and services of cloud-based phone systems and virtual telephone numbers expands, so do the benefits your business leverages with these functions. The expanded capabilities mean there are more functions readily available to your business. The challenge is knowing and learning what’s available and…

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AVOXI Online Portal Adds Greater Functionality and Features with Recent Updates

The latest upgrades to AVOXI’s cloud PBX platform include call queuing functionality, SIP trunk provisioning, and virtual attendant (IVR) self-management along with other improvements. These updates provide customers a comprehensive feature set to manage their business communications. AVOXI Customers Gain Call Queues, Virtual Attendant Self-management, SIP Trunk Provisioning and More The newly released updates to…

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Comparing Call Transcription Companies: nonotes.com and trint.com

So you’re interested in a call transcription service. Maybe you want notes based on your sales or customer service calls or you need to notate an interview you took over the phone. In any case, you want to fully explore your options before deciding on a call transcription service. In this article we’ll compare two…

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How Much Does Call Transcription Cost?

Before determining call transcription cost, it’s important to identify what it means and how it varies by type of service. Simply defined, call transcription is a tool that transcribes voice into text. Whether your company is interested in transcribed calls for sales or customer service purposes, or you’re an individual looking for an easy way…

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Top Trends in User Interface Designs and Functions

Driven by the ever-growing capabilities of technology and fast-moving design and development, trends in user interface and function are constantly changing. User interface design needs vary based on your company’s industry and specific customer service needs. To stay relevant, the functions and features you choose to use and display on your site and interface can play…

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