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Checklist: How to Publish and Promote Your Toll Free Number

Looking to boost sales? Toll free numbers offer great value—immediate and easy access for customers and prospective buyers to contact your business at no charge to them. Serving as a vital marketing strategy, these virtual phone numbers enable you to analyze your incoming calls, provide reliable customer service, and increase your target audience reach. Publish…

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Integrating VoIP Services into Your Current PBX System

This two-part video series addresses questions AVOXI receives about integrating VoIP on top of a current PBX platform. It provides an overview of Private Branch Exchanges (PBX) and interfacing a cloud PBX solution with traditional analog systems. PART ONE: Private Branch Exchanges (PBX) Script: Hello everyone, my name is John Edwards. I do process management…

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Video: What Is Voice Latency and Why Do You Care for Asia VoIP Services?

This video session discusses voice latency, jitter, and AVOXI’s new point of presence in Hong Kong. The session discusses why voice latency is an importance concern in points of presence (PoP)–specifically looking at Asia VoIP services. Script: Today we have some exciting news out of our network operations team. We’re announcing the expansion of our…

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Video: Inbound Calling

This whiteboard session describes the origination and termination components of inbound calls: Script: Hey folks, welcome back to another whiteboard session here at AVOXI. So today we’re going to go over how inbound calling actually works and explain some of the terminology that we use for you to better understand how it works. Behind me…

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VPN Use in a VoIP System

Cloud communications provides full-featured phone services over the Internet. Additional security is often a concern. This whiteboard session addresses the use of VPNs to address that concern. Also, review the SIP Trunking and Gateway whiteboard sessions and gain insight on how all the pieces work together. Transcript: Hey guys, welcome back to another installment of…

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Who Can Benefit from a VoIP Gateway Solution?

With the increased availability of broadband service for the Internet, it is no surprise that traditional phone systems are quickly becoming an item of the past. Replacing your existing phone system seems like an expensive and complicated feat; however, the transition to Voice over IP (Internet Protocol), or VoIP, is actually quite simple. A common…

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7 Critical Steps to Secure Your VoIP Services

Voice over IP or VoIP systems provide full-featured telephone services over the Internet. The benefit is lower costs, greater numbers of services, increased control and cloud-based, hosted operations that minimize hardware requirements and maintenance. Traditional phone system providers handle security requirements associated with their systems. This article describes how to meet and manage the security…

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How to Use Geographic Call Routing for Your Business

As the capabilities and services of cloud-based phone systems and virtual telephone numbers expands, so do the benefits your business leverages with these functions. The expanded capabilities mean there are more functions readily available to your business. The challenge is knowing and learning what’s available and deciding if a particular feature is an asset to…

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What Are Options for a Sprint International Toll Free Number Customer?

In 2016, Sprint announced discontinuation of its business wireline services effective June 30, 2017. This decommissioning includes long distances services for domestic and international 1+ dialing along with other legacy services. AVOXI receives many calls weekly from current and former Sprint customers questioning this action and asking about options for service replacement. Based on common…

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