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How to Buy Custom Business Phone Numbers in 2019

Many companies choose to buy custom business phone numbers. A memorable business number improves brand recognition and credibility. If you aren’t sure how to get a custom phone number for your business, we’re here to help! In this article, we explain: The types of custom business phone numbers available Whether you can create custom phone…

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Ben Motteram on How to Measure Customer Experience: Advice from the Front Lines

With a wide array of client engagements and an extensive background in telecom and IT industries, Customer Experience Expert Ben Motteram excels at measuring the customer experience. He also understands the risks and rewards communications providers face as they attempt to align resources with customer needs. Learn from the @CXpert’s customer undertakings and wisdom. Q1:…

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“Become A Rockstar” James Dodkins

Speaking with former SpeedTheory heavy metal band guitarist turned renowned customer service trainer James Dodkins is not unlike attending a rock concert. Same energy. Same passion. A clear vision. The #1 best-selling author of, “Rockstar Revolution,” James took a few minutes off from his global tour to chat with us about his work. Q1:  What…

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“Customer What?” Looking Ahead with Ian Golding

“Now, more than ever, should be a wonderful time to be a customer”, says Ian Golding, author of Customer What? a refreshing and practical guide to the service experience. We recently chatted with Ian asked about the year ahead. Q1: How do businesses establish and maintain a “customer service”-driven work culture? There are a number of…

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Mike Aoki – “I’ve Been In Your Shoes.”

Mike Aoki knows his way around a contact center. In the early 1990’s, he handled 50,000+ calls as a Bell Mobility customer service agent; later in the decade, he managed a 12-person contact center training team responsible for the professional development of 900 agents. In short, he has truly, “been there, done that.” Which is…

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Employee Wellness in Your Contact Center

“With a decade of customer service experience under my belt…I’ve experienced first hand how not taking care of yourself while busy at work can lead to flat out burnout.” Writer, health coach, and customer experience influencer, Jenny Dempsey reflects on the importance of wellness in contact centers, and how it can impact not only your employees but…

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CEO’s Message – 2018 Fourth Quarter Update

A Special Hello to Our Loyal Customers Thanks once again for your continued business and your encouragement to do more and go further. Much has been happening at AVOXI this last quarter of the year.  We continued to add countries, and to add cities, to our long list of Global Virtual Numbers – allowing you…

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Roy Atkinson – Customer Service In The Digital Age

  Roy Atkinson makes any short list of leading service and support industry influencers. His specialty is exploring the connection between customer service and technology, with extensive experience in the IT and technology industries. Roy took a few minutes to update us on his latest thoughts on how best to serve customers in today’s digital…

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Marketing Strategies for Contact Centers

Request Demo Talk to a Specialist Contact Us The digital age has transformed the way businesses view their marketing strategies.  Although inbound marketing continues to grow in popularity, outbound campaigns remain an effective sales tactic used by many businesses around the world.  In this post, we share our top tips for running successful outbound calling campaigns to help drive revenue…

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eVoice Review and Pricing – eVoice Pricing Review 2018

eVoice is a telecommunications service provider owned by j2 Global, Inc.  The company was founded in 2000 and was re-launched in March 2010, when they included virtual number packages designed for individuals, entrepreneurs, startups, and businesses that want their calls answered professional without the cost of additional staff. Service and Feature Overview eVoice offers toll-free…

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