Phone System
Best Call Management Software (2019)
Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those who call your business. There are a lot of options out there for call management systems and can be extremely overwhelming. We are here to help. In this article, we will…
Read MoreBest Virtual Attendant Software
Schedule a Demo Talk to an Expert If you’re looking for the best auto attendant phone systems, look no further. Having a great virtual attendant is very important to a business, as it helps serve your customers effectively and show professionalism when they call your number. You want the best virtual phone attendant for your…
Read MoreBest Call Monitoring Providers [2019]
Schedule a Demo Talk to an Expert Looking for the best call monitoring providers? We just made your search easier by gathering a list of the most popular call monitoring providers. Each company on this list has been in the business for a meaningful period of time and can handle a wide range of business…
Read MoreCall Quality Assurance Guide [2019] Best Practices, Tips, and Scorecard
Schedule a Demo Talk to an Expert In this article, we provide you with the knowledge you need to make your call center efficient and effective through call quality assurance. You want your call center to be confident that it’s achieving its goals of being productive and leaving customers satisfied. There’s so much to know…
Read MoreWhat Is Call Monitoring?
Schedule a Demo Talk to an Expert If you’ve found this article, you’re probably curious about the ins and outs of call monitoring– and you’ve come to the right place! We all know that call monitoring is used by companies all the time, but how, or why? Or maybe, you’re looking for call monitoring best…
Read More5 Best Call Recording Providers for Call Centers
Schedule a Demo Talk to an Expert In this post, we’ve compiled the top 5 call recording software providers that can give your contact center the best call recording capabilities for your business needs. At AVOXI, though we’re confident of our product, capabilities, and service, we know that we aren’t the perfect fit for every…
Read MoreWhat Is a Cloud PBX?
Schedule a Demo Talk to an Expert So what is Cloud PBX? If you’re looking into phone solutions for your business, you’ve probably seen this term before. We want you to find the best phone system that fits your business, so we’ve created this quick guide on Cloud PBX technology. In this article, we’ll cover: Cloud…
Read MoreHow Much Does a Cloud PBX Cost?
In a fast paced world where technology constantly changes, it is difficult for businesses to keep up with the latest trends. With so many phone systems and features available, choosing the right system for your business presents a challenge. A popular trend for modern businesses is to switch to a Cloud-based phone system or a…
Read MoreWhat Are 8 Security Measures You Need for VoIP?
AVOXI addresses various security measures to ensure our customers’ protection when using Voice over IP or VoIP. As VoIP technology changes rapidly, we thought it time to revisit security measures from the provider side and client side. This article reviews the issue and speaks to the various security measures and provides checkpoints to identify security…
Read MoreHow to Set Up Call Forwarding Numbers and Toll Free Numbers for Business
Selecting and setting up a toll free forwarding or call forwarding solution can be confusing. Many choices and options exist. AVOXI has experience in helping customers determine the best solution for their business—delivering services to clients for over 17 years. This article reviews basic definitions and options for a call forwarding or toll free forwarding…
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