How long does it take to get virtual inbound phone numbers?

In most cases, AVOXI can activate your inbound telephone number instantly. Some countries require basic documentation to verify your business before activation can be finalized. If the email you provided is not associated with your listed business, your new virtual inbound phone number may not be activated until an AVOXI expert is able to confirm your account details (this usually takes 15 minutes or less).

What is the difference between phone number types?

Toll Free Inbound Numbers: Toll free numbers let callers from a certain country call your number for free. They typically can only be dialed from one country. Local Inbound Numbers: Local inbound numbers help businesses establish a local presence at a location without the cost of a physical office. Local callers pay a calling fee dependent on their geographic location. These numbers can also be called internationally. Non-Geo Inbound Numbers: Non-geographic numbers are associated with a certain country but not a certain locality in that country. Callers are charged the rate they would pay for a call made to a local landline. Vanity Numbers: A vanity number is a type of virtual phone number that uses numbers that are easy to remember or that spell out a brand name. Universal International Freephone Number (UIFN): A UIFN is a "global" toll free VoIP number that can be dialed from multiple countries.

What happens after I buy an incoming phone number in the Online Shopping Cart?

After purchasing an inbound phone number in the Online Shopping Cart, you will receive an email with your login instructions so you can activate your account, log in, and customize your inbound VoIP number features. Shortly after activation, an AVOXI expert will contact you to verify your account and make sure your new inbound telephone number is working properly. If your email does not match the business listed on your order, you may not be able to start taking calls until your account is verified.

Can I make outbound calls with my inbound DID number?

Yes, you can unlock outgoing call features like desktop softphone and custom caller ID by purchasing user licenses from within your account.

What if I don't see the inbound telephone number I need?

Not all available virtual inbound numbers are displayed in the Online Shopping Cart. If you don't see the inbound phone number you're looking for, please contact us so we can check our global inventory for your requested number!

How can I reduce costs or use AVOXI's features if I already have a VoIP inbound number?

To use our service with any of your existing inbound business numbers, contact us today! Transferring incoming phone numbers is quick, easy, and free with AVOXI-- in fact, we'll even pay you to port your numbers! Port Your Inbound Numbers →

What else can AVOXI do for me?

In addition to the best inbound number service for business, popular services from AVOXI include our cloud contact center software .

What happens after I buy my phone number from the online shopping cart?

After you buy virtual phone numbers online, we will begin verifying your account. In most cases, account verification takes 20 minutes or less. After your account is verified, you will receive an email with your account details and login information. You will be able to start handling calls over your new phone number right away!

Can I use my new VoIP phone number as my outbound caller ID?

Yes, any virtual phone number you purchase from AVOXI can be used as your custom caller ID during outbound calls.

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