Getting Started with Your AVOXI Core Account

To log into your AVOXI Core account, simply go to the login page at https://core.avoxi.com. Enter the username and temporary password provided by your AVOXI Customer Service representative, and click Login.

As soon as you sign in with your temporary password, you will need to visit your Account Profile page and create a new one for security reasons.

We recommend you choose a strong password with exactly 16 characters using a combination of letters, numbers, and special characters.

• Special characters (~, !, @, #, $, %, ... ) can be used
• Uppercase letters (A-Z) can be used
• Decimal digits (0-9) can be used
• Latin letters (a-z or A-Z) can be used

A summary of your account profile is visible from the home page. To see your complete account profile, click My Profile from the dropdown menu to the right of the navigation.

You can edit standard account information such as your company name, contact information and payment method from the Account Profile section of your home page or from My Profile.

To edit your account profile, click the Edit Profile button shown at the bottom of the profile view.

A pop-up window will appear. Within this window, you can change your company name, your address, phone number, and billing email.

NOTE: You can add more than one billing email address to your account. To ensure delivery, place a comma directly between each address. Do not add spaces.

Editing Your Time Zone

Change your time zone to show the time zone for the portal, a time zone for the “billing” time zone, and a “Pending Billing Time Zone.

• The portal’s time zone is the time zone used throughout your AVOXI account.
• The billing time zone is the time zone used for your invoices and billing related records. Changes to this time zone will only take effect after one (1) billing cycle. You can see pending changes under “ Pending Billing Time Zone”.

Once you have completed your changes, click Save. You will be taken back to the profile screen, which will reflect your changes.

To edit your password, click the Edit Password button. Then, enter your current password as well as your new password. When you are finished, click Save.

Note: We recommend you choose a strong password with exactly 16 characters using a combination of letters, numbers, and special characters.

• Special characters (~, !, @, #, $, %, ... ) can be used
• Uppercase letters (A-Z) can be used
• Decimal digits (0-9) can be used
• Latin letters (a-z or A-Z) can be used

The admin home page gives managers a quick view of the most frequently viewed account details, including: Account Summary, Payment Methods, Your Numbers, Daily Traffic (7 Days) and the Inbound vs Outbound Calls Chart for the current month.

Easily check your account balance, and see when your next payment is due as soon as you log in.

AVOXI Interactive Guide

When a user logs in to the AVOXI portal for the first time, an interactive step-by-step guide will begin highlighting important key information on how to use the different sections of the portal.

Click on ‘Next’ or ‘Skip’ to move to the next highlighted feature or end the guided tour by clicking on the ‘X’. To engage or resume the guided tour, click on the help button typically located on the lower left corner of any of the tables throughout the portal.