Archive for 2022
Are ‘Free SIP Trunks’ Really Free?
Are ‘Free SIP Trunks’ Really Free? You probably see “free SIP trunking” a lot on your VoIP communications searches. And you might be wondering how this is possible. Read on to see what part is free as well as the associated costs of using the service. “There’s no such thing as a free lunch” is…
Read MoreHow to Protect Your VoIP Communications & Customers from Phone Fraud
How to Protect Your VoIP Communications & Customers from Phone Fraud There’s a significant need for better phone fraud prevention and detection tools in the industry. We hear it every day. AVOXI is committed to providing businesses (and their customers) a better, more secure calling experience. See how we’re actively investing in our technology to…
Read MoreUIFN vs ITFS: Which Is Right for Your Business?
UIFN vs. ITFS: Which Toll-Free Number is Right for Your Business? As you expand your business’s global presence, you may be wondering how your new customers are going to easily reach you by phone. While you could use domestic numbers for your voice channel, you’d be leaving your international customers to pay for the call…
Read MoreSMS Strategy Delivers A Complete Global Brand Experience
SMS Strategy Delivers A Complete Global Brand Experience Texting is another way that customers want to communicate with your brand. Surprisingly, very few companies are taking advantage of this channel. In this article, we’ll dive into how inbound and outbound SMS can elevate your brand experience! People love to text. It’s a way of life…
Read MoreReducing Total Cost of Ownership with Unified Communications
Reducing Total Cost of Ownership with Unified Communications A robust, integrated, and unified communications solution can really provide for your business, including cost-saving advantages. Reducing your company’s total cost of ownership not only helps your bottom line but can improve ROI through productive conversations. See how below. Talk is cheap, but a solid communications infrastructure…
Read MoreIn-House vs Outsourcing? Considerations When Evaluating a BPO for Your Call Center
In-House vs Outsourcing? Considerations When Evaluating a BPO for Your Call Center Business growth requires additional assets to keep pace with customer demand – call center included. Whether you decide to expand in-house or through an outsourced provider is up to you and your company’s needs. How do you choose? We’ve outlined the pros and…
Read MoreSwipe Right: 5 Questions to Ask Before Selecting a CPaaS Partner
Swipe Right: 5 Questions to Ask Before Selecting a CPaaS Partner Finding a cloud communications provider is kind of like dating. Knowing the right questions to ask can help you find the right match for your business. Below, we’ve identified five must-ask questions to narrow down your short-listed providers. CPaaS partner research is similar to…
Read MoreSkills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders
Skills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders Keeping customers happy requires excellent customer service throughout their entire travel journey. Enabling skills-based and priority routing in your call center routing rules can help brands achieve better customer satisfaction scores, more productive agents, and guests that come back time and again. See…
Read MoreModern vs. Legacy Contact Centers: 9 Signs Your Call Center Phone System is Outdated
9 Signs Your Legacy Contact Center System Needs a Modern Update Missed calls, wasted time, and overspending are trademarks of traditional contact centers. Don’t get stuck with a legacy call center system in the modern era! Here are 9 signs your legacy platform needs a modern update. Legacy vs. Modern Contact Center Platforms Technology… We…
Read More6 Tips for Managing Your International Remote Workforce
6 Tips for Managing Your International Remote Workforce Managing a remote workforce with employees around the world is a learning experience for most. With many call center agents working from home, business leaders need supporting VoIP tools to help them manage their teams effectively. Read on to learn more about actionable tips you can implement…
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