Team Empowerment
Call Center Agent Scorecard Templates
Your Call Center Agent Performance Scorecard Guide Call center agent performance is one of the biggest drivers of customer satisfaction and retention. Yet many contact centers still rely on outdated scorecards that fail to reflect customer expectations or evolving business priorities. In an era where 86% of buyers will pay more for a great customer…
Read MoreHow SBCs Work for Teams Direct Routing
How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…
Read MoreHybrid Work at AVOXI: Connecting from Costa Rica with Michael
Staying Connected from Costa Rica with MichaelHybrid Work at AVOXI At AVOXI, our employees are at the heart of everything we do. They’re the reason behind our global success and happy customers, and earlier this year we invested in them, big time. In January we decided to go fully remote and only halfway through the…
Read MoreHow SBCs Work in Microsoft Teams Direct Routing
How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…
Read MoreHosted PBX vs. VoIP vs. SIP Trunking
Hosted PBX vs. VoIP vs. SIP Trunking How are Hosted PBX, VoIP, and SIP Trunking different, and what role do they play in business platforms like Microsoft? The Role of PBX, VoIP, & SIP Trunking for Business Moving your business phone system to the cloud is a big decision – one that can serve your…
Read MoreMost Effective Call Center Bonus Structures
Effective Call Center Bonus Structures: 20+ Call Center Reward Ideas Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective call center bonus plan for your agents. Call center bonus plans are critical as they increase retention, motivate agents, and…
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