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Available Soon: 833 Toll Free Numbers

By Pablo Torres | Apr 13, 2017 | 0 Comments

On April 22, 2017, 833 toll free numbers will become available to businesses. That means that you’ll be able to choose the perfect toll free number from the batch of new numbers. And, you’ll be able to choose a memorable vanity number that is free for your customers to call. What’s the Big Deal about…

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How Much Does Call Transcription Cost?

By Pablo Torres | Apr 11, 2017 | 0 Comments

Before determining call transcription cost, it’s important to identify what it means and how it varies by type of service. Simply defined, call transcription is a tool that transcribes voice into text. Whether your company is interested in transcribed calls for sales or customer service purposes, or you’re an individual looking for an easy way…

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What Does Bad Customer Service Cost Your Business?

By David Wise | Apr 6, 2017 | 0 Comments

Any company’s success, regardless of industry or size, thrives when its customer satisfaction rate is high. Satisfied customers lead to high sales, happy employees and a successful business. Is customer service your number one priority? Maybe it should be. Bad customer service costs your business in a variety of ways that impact the overall profitability and…

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Call Center Management: Metrics for Success

By David Wise | Apr 3, 2017 | 0 Comments

A key customer of AVOXI uses our virtual call center software to manage its outsourced call center. Metrics derived from reports and call data drive business decisions regarding its call center functions for this industry leader in consumer electronics and security solutions. Why the intense focus on metrics? A fundamental tenet of the company is…

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Trends and Challenges for Women in the IT Workforce: An Inside Look

By Carolyn Hartigan | Mar 30, 2017 | 0 Comments

Last week, I had the opportunity to attend an Executive Roundtable sponsored by Charleston Women in Tech and TEKSystems. Joined by top tech executives from companies like Blackbaud, Benefitfocus, Jack Russell Software, MUSC, and more, the group brought multiple perspectives and strategies for supporting a diverse and inclusive IT workforce. The discussion was facilitated by…

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Top 5 Things to Look for in a Mobile Business Phone Application

By Pablo Torres | Mar 28, 2017 | 0 Comments

By bringing all the features of your office phone system to your mobile device, today’s business VoIP providers make it easier than ever for your business to tap into the global market. But, no single mobile business phone application is created equally. And, many VoIP providers still struggle to meet the needs of a mobile…

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How to Grow Your Business Worldwide (Without Leaving Your Office)

By Pablo Torres | Mar 27, 2017 | 0 Comments

As of 2016, there were 7.5 billion people in the world. And according to a United Nations report, the world’s population is projected to reach 9.7 billion by 2050. Much of this growth is expected to occur in rapidly developing regions, like Asia and the Pacific. As populations and consumer demand continue to grow, shouldn’t…

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Consumer Goods and Retail Trends: Digital Consumers on the Rise

By Barbara Dondiego | Mar 23, 2017 | 0 Comments

If you’ve been following our recent series, Consumer Trends Retailers Can’t Afford to Ignore, you know that big changes are coming for retailers and distributors. One of the biggest retail trends of 2017 is the rise of digital consumers and the importance of establishing an online presence. In this post, we discuss the data behind…

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Consumer Buying Patterns Powered by New Value Drivers

By Barbara Dondiego | Mar 21, 2017 | 0 Comments

If you’ve been following our recent series, 3 Consumer Trends Retailers Can’t Afford to Ignore, you know that today’s buyers and their purchasing decisions are influenced by a new set of value drivers. In this post, we talk about how retailers can address this shift in value drivers and maintain communication with prospects and customers…

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Top Trends in User Interface Designs and Functions

By Pablo Torres | Mar 20, 2017 | 0 Comments

Driven by the ever-growing capabilities of technology and fast-moving design and development, trends in user interface and function are constantly changing. User interface design needs vary based on your company’s industry and specific customer service needs. To stay relevant, the functions and features you choose to use and display on your site and interface can play…

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