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How to Use Geographic Call Routing for Your Business

How to Use Geographic Call Routing for Your Business

Request Demo Talk to a Specialist Contact Us   As the capabilities and services of cloud-based phone systems and virtual telephone numbers expands, so do...
Can You Add a VoIP Number to an Existing PBX?

Can You Add a VoIP Number to an Existing PBX?

Request Demo Talk to a Specialist Contact Us Request Demo Talk to a Specialist Contact Us   If you have an existing PBX (private branch...
What Are Options for a Sprint International Toll Free Number Customer?

What Are Options for a Sprint International Toll Free Number Customer?

  In 2016, Sprint announced discontinuation of its business wireline services effective June 30, 2017. This decommissioning includes long distances services for domestic and international...
New eBook Available: Your Complete Guide to International Toll Free Numbers

New eBook Available: Your Complete Guide to International Toll Free Numbers

  Leveraging more than 15 years in global communications and listening to thousands of customer conversations, AVOXI built a complete guide to selecting an International...
What Is Time of Day Routing and How Can It Work for My Business?

What Is Time of Day Routing and How Can It Work for My Business?

  At AVOXI, we pay close attention to how our customers interact with the AVOXI Core Portal. While we see a lot of traffic on...
Top 3 Questions to Ask When Seeking Hard to Get Numbers

Top 3 Questions to Ask When Seeking Hard to Get Numbers

  Acquiring international toll free numbers in some countries is a challenge. Similarly, getting a local number in some regions is difficult. What are the...
How Much Does a VPN Solution Cost?

How Much Does a VPN Solution Cost?

Request Demo Talk to a Specialist Contact Us   Companies of all sizes in all industries have privacy concerns. The need to conduct business securely and...
How Much Does a Local Number (DID/DDI) Cost?

How Much Does a Local Number (DID/DDI) Cost?

Looking for a virtual phone number? Request Demo Talk to a Specialist Contact Us Request Demo Talk to a Specialist Contact Us   Cloud communication...
What are the Top Problems with Implementing a Cloud Hosted PBX?

What are the Top Problems with Implementing a Cloud Hosted PBX?

  At AVOXI, we’ve helped thousands of businesses upgrade their on premise phone systems to a cloud hosted PBX. We know that change can be...
VoIP vs Virtual: What’s the Difference, and Why Should I Care?

VoIP vs Virtual: What’s the Difference, and Why Should I Care?

  Lots of cloud communications providers use the terms “VoIP” and “virtual” interchangeably—especially when it comes to phone numbers. And we’ll be honest: we do,...
Where, What, and How of Toll Fraud and Best Practices for Prevention

Where, What, and How of Toll Fraud and Best Practices for Prevention

Request Demo Talk to a Specialist Contact Us   The business switch to cloud communications and VoIP technology raises questions about fraud and security of...
Comparing 3 Types of International Toll Free Numbers

Comparing 3 Types of International Toll Free Numbers

Looking for a virtual phone number? Request Demo Talk to a Specialist Contact Us Request Demo Talk to a Specialist Contact Us   We talk...
How Much Do 833 Toll Free Numbers Cost?

How Much Do 833 Toll Free Numbers Cost?

Looking for a virtual phone number? Request Demo Talk to a Specialist Contact Us Request Demo Talk to a Specialist Contact Us With the announcement...
AVOXI Online Portal Adds Greater Functionality and Features with Recent Updates

AVOXI Online Portal Adds Greater Functionality and Features with Recent Updates

The latest upgrades to AVOXI’s cloud PBX platform include call queuing functionality, SIP trunk provisioning, and virtual attendant (IVR) self-management along with other improvements. These...
Deadline Extended for 833 Toll Free Numbers

Deadline Extended for 833 Toll Free Numbers

The FCC announced that the 833 toll free numbers offering will now open on June 3, 2017. That is the new date for availability of...
Comparing Call Transcription Companies: nonotes.com and trint.com

Comparing Call Transcription Companies: nonotes.com and trint.com

So you’re interested in a call transcription service. Maybe you want notes based on your sales or customer service calls or you need to notate...
Available Soon: 833 Toll Free Numbers

Available Soon: 833 Toll Free Numbers

On April 22, 2017, 833 toll free numbers will become available to businesses. That means that you’ll be able to choose the perfect toll free...
How Much Does Call Transcription Cost?

How Much Does Call Transcription Cost?

Before determining call transcription cost, it’s important to identify what it means and how it varies by type of service. Simply defined, call transcription is...
What Does Bad Customer Service Cost Your Business?

What Does Bad Customer Service Cost Your Business?

Any company's success, regardless of industry or size, thrives when its customer satisfaction rate is high. Satisfied customers lead to high sales, happy employees and...
Call Center Management: Metrics for Success

Call Center Management: Metrics for Success

A key customer of AVOXI uses our virtual call center software to manage its outsourced call center. Metrics derived from reports and call data drive...
Trends and Challenges for Women in the IT Workforce: An Inside Look

Trends and Challenges for Women in the IT Workforce: An Inside Look

Last week, I had the opportunity to attend an Executive Roundtable sponsored by Charleston Women in Tech and TEKSystems. Joined by top tech executives from...