Your Communications Concierge
As countries around the world begin to welcome back travelers, having a modern global communications platform that can scale as you grow is critical. AVOXI helps travel and hospitality brands seamlessly connect with their guests around the world leveraging a feature-rich platform to personalize each customer experience.
Our award-winning platform gives you everything you need within one solution. Seamlessly integrate multiple phone systems, build a unified IVR to connect global call centers, or intelligently route international guests to the right agent to deliver a top-notch customer service, every time.
Leading Travel & Hospitality Brands Choose AVOXI
Connect with Your Customers Anywhere, Anytime.
Easily integrate AVOXI’s robust inventory of hard-to-get virtual numbers into the technology of your choice and quickly access thousands of destinations around the world.
- Local Brand Presence – regardless of if your customers are across the street or around the globe, we give you the ability to instantly activate local facing phone numbers in more than 170 countries. Learn more about our new two-way local service, giving you guaranteed local caller ID for both inbound and outbound calls.
- Superior Call Quality & Worldwide Resilience - Leading travel & hospitality brands rely on AVOXI for our cloud- based services with fully redundant elements partnered with years of international expertise. Our team focuses on direct in-country services so you can get closer to what matters most…your guests.
Modernize Your Path to the Cloud
Today, more than ever, it’s imperative that travel and hospitality brands can ensure stability across their customer communications. Don’t get bogged down by legacy systems and infrastructure. Instead, benefit from AVOXI’s cloud-based platform, enabling scalability and flexibility for your business.
- Remote Workforce - Being able to support your agents regardless of where they sit is critical. With AVOXI you can quickly support your remote workforce by delivering a reliable technology that can be setup and deployed in minutes!
- Reduce Your TCO - Avoid heavy infrastructure costs and unnecessary fees often incurred from local telcos and multi-site complexities. Combined with our bundled, volume-based packages, international businesses are able to reduce their total cost of ownership (TCO) while increasing ROI. Not to mention our no-term contracts, allowing you to scale up or down depending on your evolving business needs.
Building a path with AVOXI to modernize our infrastructure has been a key aspect of our customer service strategy at Caribbean. We have reduced the total cost of ownership while improving our overall client experience. AVOXI's cloud communications platform has allowed us to recgonize many efficiencies in our 10 years of working together that help our bottom line.
- Ricky Singh, Sr. Manager Telecommunications @ Carribean Airlines
Automate Every Workflow, Saving Agent Time for Customers
AVOXI’s platform integrates with the technologies you rely on most to provide a personalized, seamless experience for your guests. Connect with your CRM, Helpdesk or Chat to give your agents the customer details they need in order to provide a 5-star experience.
- Customer Data at Your Fingertips – allow your agents to work out of one platform, vs many, so they get the important customer details they need quickly. With AVOXI’s integrations, your team will be able to automatically log important guest notes following their calls with one click!
- SIP-Based Integrations – easily connect legacy platforms with AVOXI’s SIP-based integrations and benefit from our renowned number inventory and call quality. Learn more.
Caribbean Airlines Case Study
See how Caribbean Airlines found contact center paradise with AVOXI's global communication's platform.