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Posts by Cora Olson

Top CallHippo Alternatives in 2019

If you’re in the market for business phone numbers, SMS service, or virtual phone systems, there is a good chance CallHippo has shown up in your search. At AVOXI, we know that no business phone service is perfect for every company. And while we are sure that CallHippo is just as confident in their offering…

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How to Call India from the US

  Calling abroad isn’t always easy. Not only are phone numbers formatted in a variety of different ways, every phone number has its own specific dialing requirements. In this post, we’ll explore how to reach one specific type of number. We’ll show you how to call India from the US and explore ways that, as…

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How to Improve CSAT Scores in Your Call Center

As an inbound call center manager, you live and breathe customer service. You measure it, and improve it- and one great way to do it is through CSAT scores. Today, we are going to cover some of the best ways to improve customer service in the call center, based on nearly 20 years of experience…

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Most Effective Call Center Bonus Structures

Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective call center bonus plan for your agents. Call center bonus plans are critical as they increase retention, motivate agents, and boost customer satisfaction. To help you out, we’ll cover call…

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Best Call Center Performance Games

Looking for call center gamification ideas? Keeping your call center agents productive means keeping them satisfied and appreciated, and games with rewards are a great way do so. Call center gamification can easily liven up the office and improve team performance and efficiency. Before we get into specific games, let’s talk about the metrics and…

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How to Motivate Call Center Agents

Looking for the best ways to motivate call center agents? As a call center manager, it’s your job to make sure that your agents stay productive and motivated. We all know that working in a call center can be demanding and difficult, so agent motivation is an important topic to focus on in order to…

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How to Manage Remote Call Center Agents

Looking to learn how to effective manage remote call center agents? Today’s virtual call center solutions allow for more flexibility than ever, especially when it comes to remote agents. But, because remote employees work outside of a central office or location, some virtual call center managers worry about how to monitor remote employee activities. With…

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Best Virtual Attendant Software

Request Demo Talk to an Expert Contact Us If you’re looking for the best auto attendant phone systems, look no further. Having a great virtual attendant is very important to a business, as it helps serve your customers effectively and show professionalism when they call your number. You want the best virtual phone attendant for…

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Best Call Monitoring Providers [2019]

Request Demo Talk to an Expert Contact Us Looking for the best call monitoring providers? We just made your search easier by gathering a list of the most popular call monitoring providers. Each company on this list has been in the business for a meaningful period of time and can handle a wide range of…

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