Posts by Cora Olson
Are Toll Free Numbers Free to Call from Anywhere?
Are Toll Free Numbers Free to Call Internationally? Have questions about how toll free numbers work? We answer one of the biggest toll free number FAQs: are toll free numbers free to call internationally? International toll free services are a key aspect of many businesses. This service allows customers to call businesses free of charge…
Read MoreWhat is a Cloud PBX?
What is a Cloud PBX? The Role of Cloud PBX Before 2020, only about one in five employed Americans worked from home. As of December 2020, 71% worked from home or remotely. And 54% of those say they’d like to continue working from home even after the pandemic is over, according to the Pew Research…
Read More3 Benefits Wholesale Voice Partners Love About Phone Number API
The Benefits of Phone Number API for Wholesale Voice Partners It’s a great time to be in wholesale voice! As enterprises migrate their telecommunications infrastructure to the cloud, innovations are occurring at a rapid pace. Take phone number API as an example. Using APIs, wholesale voice partners automate complex tasks and extend coverage. So, what…
Read MoreVirtualPhone Review and Alternatives
Best VirtualPhone Alternatives 2020 MightyCall Reviews, Competitor Pricing Looking for your next virtual phone number provider? If you are, you may have heard of VirtualPhone.com, a virtual phone number provider. At AVOXI, we know that there isn’t one business phone service that is ideal for every business. While we are confident in AVOXI’s service and…
Read MoreUnited World Telecom Review and Pricing
United World Telecom Review and Top Alternatives (2020) If you’re in the middle of searching for your next business phone number provider, you may have come across United World Telecom. If you’re looking for a review and top alternatives to United World Telecom, you’ve come to the right place. At AVOXI, we strive to help…
Read MoreTop CallHippo Alternatives in 2020
Best CallHippo Alternatives [2020] CallHippo Reviews, Competitor Pricing If you’re in the market for business phone numbers, SMS service, or virtual phone systems, there is a good chance CallHippo has shown up in your search. At AVOXI, we know that no business phone service is perfect for every company. And while we are sure that…
Read MoreHow to Improve CSAT Scores in Your Call Center
How to Improve Call Center CSAT Scores As an inbound call center manager, you live and breathe customer service. You measure it, and improve it- and one great way to do it is through CSAT scores. Today, we are going to cover some of the best ways to improve customer service in the call center,…
Read More5 Best Practices for Call Monitoring
5 Best Practices for Call Monitoring Elevating the customer experience is a huge responsibility for the call center manager. How your customers feel after talking with agents could influence their decision of whether or not to give your company new or continued business. A successful call monitoring strategy is what all call centers strive to…
Read MoreBest Call Monitoring Providers [2020]
Best Call Monitoring Providers for Call Centers 2020 Looking for the best call monitoring providers? We just made your search easier by gathering a list of the most popular call monitoring providers. Each company on this list has been in the business for a meaningful period of time and can handle a wide range of…
Read MoreWhat Is Call Monitoring? Learn How Call Monitoring Works
What Is Call Monitoring? Learn How Call Monitoring Works If you’ve found this article, you’re probably curious about the ins and outs of call monitoring– and you’ve come to the right place! We all know that call monitoring is used by companies all the time, but how, or why? Or maybe, you’re looking for call…
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