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Call Center Quality Monitoring

Flexible, affordable, and easy-to-use call center quality monitoring software. Start a free trial and see how easy contact center quality management can be.

Live call quality monitoring with barge and whisper service

Track agent performance over time with call quality scoring

Play call recordings in your browser or download to your device

Custom disposition labels, call quality reports, progress tracking and more

Includes call management features like ACD, IVR, call queueing and more

No setup fees or contracts. Try call center quality management software risk-free

call center quality assurance software

Call Center Quality Monitoring Software

Call center quality monitoring software, or contact center quality assurance, is a set of features for improving your customer interactions. Included with any contact center service plan from AVOXI, gain real-time visibility into your customer's interactions with your employees or track call quality outcomes over time with intelligent analytics. Contact center quality management features include real-time call monitoring, agent scoring, QA scoring, custom dispositions and many more call management features for better quality assurance.

call centre quality monitoring software

Easy and Effective Call Center Quality Assurance Solutions

Call center quality assurance features are automatically included for all contact center platform users. No setup cost, no minimum contracts, no hidden fees. Contact us today to schedule a demo or start your risk-free trial!

What Customers Are Saying About AVOXI

Contact Center Quality Monitoring Features for Better Interactions

Live Call Monitoring

Live call monitoring gives supervisors the ability to listen to customer-agent interactions in real-time. Managers can use real-time call monitoring without alerting other callers. Supervisors can also use features like call barge and whisper to coach their agents in real-time.

Call Barge and Whisper

Call barge and whisper are real-time quality monitoring features. Call barging allows supervisors to step into a conversation whenever required, while whisper allows for communication between managers and agents without alerting the caller.

Agent Call Quality Scoring

Call quality scoring allows contact center supervisors and managers grade agent performance during calls. Get an end-to-end view of your customer-agent interactions, identify coaching opportunities, track performance over time, and leave notes for feedback.

Custom Call Dispositions

Set up your own custom dispositions, or call outcomes, for actionable quality monitoring metrics. You can create unlimited call outcome labels with designated sub-level reason labels for your agents to select.

Cloud Call Recording

Play back call recordings from your browser or download them for QA scoring or compliance. Unlike many platforms, AVOXI does not charge additional per-minute rates for storing your contact center's call recordings.

See the AVOXI Call Center Management System in Action

Call center call monitoring features come as part of the AVOXI Genius contact center, your complete cloud-based call management platform, AVOXI Genius. Try AVOXI Genius today to see just how easy and affordable your call center call monitoring solution can be.

Try Call Center Quality Management Software Risk-Free

We're so confident in the AVOXI Genius platform that we'll set up your solution and let you test all your call center call quality monitoring features completely risk-free! Contact us today to schedule your free trial.

Call Management Features Included With Your Contact Center Software

When it comes to delivering effective quality assurance features at the best price possible, no other contact center management platform goes as far as AVOXI Genius. Your call center quality monitoring software includes an amazingly affordable call management system with every feature you need to improve your call center's performance today.

Cloud IVR

Help your callers navigate themselves to the best agent for their needs. Easily manage your IVR menus, intros, and routing options from your user interface.

IVR System

Call Barge / Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

Call Recording

The AVOXI Genius User Interface makes it easy to store and manage your contact center's call recordings.

Call Recording

Secure HD Voice

AVOXI's global infrastructure ensures you get amazing call quality no matter where in the world you are calling.

Call Queues

Set up unlimited call queues and easily manage advanced features like custom ring rules, queue callback, custom greetings and many more from your User Interface.

Call Queue Software

Global Voice Coverage

Instantly activate toll free and local virtual phone numbers in 160+ countries and enjoy the most competitive rates worldwide.

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the AVOXI Genius WebRTC softphone.

Call Center Softphone

Analytics

Monitor your contact center analytics around users, queues, call outcomes, and much more with Genius reports.

Live Call Monitoring

Listen to your agent and customer interactions for training purposes or to ensure quality standards are being met. Includes call whisper and barge.

Call Monitoring

Call Dispositions

Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings. 

ACD (Call Routing)

Automatically route your company's calls to the right agent every time. Create custom routing distributions, ring rules, and more.

ACD System

Web-Based Interface

Your AVOXI Genius user interface makes it easier than ever to manage your contact center from any device and any location.

Common Questions About Quality Management Software

How long does it take to activate my service?

After confirming that you would like to start a free trial of our contact center software, your account will be set up and activated in 24 hours or less.

Will your quality monitoring software work with my existing call center phone system?

Yes, our call quality management software works over the top of any existing phone system or as a stand-alone call management solution. 

What else can AVOXI do for my business?

In addition to providing better call quality management software for contact centers, popular services from AVOXI include cloud-based call center solutions and business phone numbers in 160+ countries. 

Have More Questions About Call Center Quality Management?

contact center quality management software