Call Center Quality Assurance for Business
Call center quality monitoring, or call center quality assurance, is a set of features for improving your customer interactions. Included with any contact center service plan from AVOXI, gain real-time visibility into your customer's interactions with your employees or track call quality outcomes over time with intelligent analytics. Your call center quality monitoring software features include:
Live Call Monitoring
Supervisors can choose to listen to customer-agent interactions in real time.
Call Whisper and Call Barge
Call whisper and barge are live call monitoring features. Call whisper allows supervisors to offer instructions and coaching to their agents without announcing themselves to the caller, while call barge is for stepping into the call when required. These features are great tools for coaching your customer support, sales teams, and account managers.
Phone Call Recording
Playback call recordings from your browser or download them for distribution and sharing. Easily configure inbound and outbound phone recording settings from any supervisory login. Unlike most providers, we do not charge additional per-minute rates for storing your office or call center's call recordings.
Custom Call Dispositions
Set up your own custom dispositions, or call outcomes, for actionable quality assurance metrics. You can create unlimited call outcome labels with designated sub-level reason labels for your agents to select.
Easy and Effective Call Center Quality Management Solutions
Call center quality assurance is automatically included for all contact center users extensions. No setup cost, no minimum contracts, no hidden fees. Contact us today to schedule a demo or start your risk-free trial!
Contact Center Software Features
When it comes to delivering advanced features at an amazing value, no other contact center platform has gone as far as AVOXI. Enjoy every feature you need to make improvements to your team's performance today!