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Browse our library of blogs, customer case studies and on-demand webinars thoughtfully curated to elevate your global communication strategy.
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Reports
Industry Report: The Future of Global Cloud Voice Services
In this industry report, the respected analysts at 451 Group dive deep into the evolving landscape of global cloud voice services and highlight how AVOXI is reshaping the industry.
The State of International Voice for the Contact Center
Why Download This Report? Understanding the industry landscape is key to navigating the complexities of international voice for contact centers. Stay ahead of industry trends and benchmark your strategies against peers facing the same challenges. Get Your Copy Now! Unlock the full potential of global voice for your contact center. Download the report today and…
Blogs
The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency
The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Contact centers are constantly under pressure to improve efficiency while maintaining high levels of customer satisfaction. One key metric that significantly impacts operational costs and customer experience is agent handle time. As organizations strive to optimize this crucial performance indicator, artificial…
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Get the latest news and press releases from AVOXI.
About AVOXI
Shift Your Voice
Discover how AVOXI’s international voice services can elevate your international cloud voice strategy. Resource Library About AVOXI Shift Your Voice Series Shift Your Voice with AVOXI Cloud Service See How Easy Global Voice Solutions Can Be We’re on a mission to simplify the complexities of international cloud voice one business at a time.…
Blogs
Is Your Voice Infrastructure Ready for AI?
Is Your Voice Infrastructure Ready for AI? The AI revolution is transforming how enterprises connect with customers, but many companies are discovering a critical roadblock: their legacy voice systems aren’t equipped to support these powerful new tools fully. While 94% of contact centers are already using or evaluating AI for their voice channels, the quality…
Navigating China’s Telecom Landscape: Regulatory Challenges and Solutions
Navigating China’s Telecom Landscape: Regulatory Challenges and Solutions The Opportunity and Challenge of China’s Telecommunications Market China represents the world’s largest consumer market with over 1.4 billion people and approximately 1.6 billion mobile subscribers. For global businesses, this enormous market offers unparalleled growth potential, provided they can successfully navigate the complex regulatory environment. While providing…
The Ultimate Buyer’s Guide to Global Voice Solutions
The Ultimate Buyer’s Guide to Global Voice Solutions Navigating Today’s Global Voice Communications Landscape The global telecommunications landscape has fundamentally transformed over the past decade. What was once a fragmented collection of regional physical networks has evolved into a connected cloud-delivered ecosystem reaching businesses and customer across continents. Voice communications, despite predictions of its demise,…
Customer stories
ENGIE Impact: From Voice Chaos to Global Clarity
ENGIE Impact: From Voice Chaos to Global Clarity ENGIE Impact, a business unit of the multinational energy company ENGIE, operates across approximately 20 countries providing utility management and sustainability consulting services. With roughly $30 billion flowing through their platform annually, they serve major clients like FedEx and the NFL, helping them optimize energy consumption and…
Caribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform
Caribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform Caribbean Airlines relies on AVOXI’s global communications software to effectively manage their inbound reservations, connecting their North American and Canadian customers with agents in their Trinidad and Tobago call center. The airline also utilizes AVOXI’s extensive international coverage to better connect with customers in…
eBooks
2023 Global Cloud Communications Outlook
The emerging trends shaping customer experience and business growth across industries.
Coding Beyond Tradition: Reducing Entry Barriers, Cost & App Deployment Time
It’s a lot of responsibility to manage a software stack and stay ahead of strategy when you’re having to navigate an ever-changing workforce, adapt to new IT infrastructure and telecom compliance standards. Add in a limited pool of available tech talent plus an in-house team stretched thin from a growing backlog, how do you ensure…
A New Era in Communications: Six Trends to Watch in 2022
The past two years have spurred rapid investment in improved phone systems and cloud communication technologies. 2022 is expected to be the year of accelerated scale and optimization of existing tools and processes to keep pace with the ever-growing needs of your customers and remote workforce. Are you prepared? In our latest eBook, we’re addressing…
Reports
Reports
Industry Report: The Future of Global Cloud Voice Services
In this industry report, the respected analysts at 451 Group dive deep into the evolving landscape of global cloud voice services and highlight how AVOXI is reshaping the industry.
The State of International Voice for the Contact Center
Get a comprehensive analysis of global voice for customer service and sales based on a survey of 371 IT and voice decision-makers across 11 countries and 18 industries, The State of International Voice for the Contact Center offers a global perspective and in-depth analysis of the current landscape and future trends shaping contact center voice for multinational…
Webinars
Mastering Compliance: 3 Strategies for a Seamless BYOC Program
Resource Library Webinars Mastering Compliance: 3 Strategies for a Seamless BYOC Program Have questions for our Carrier Relations experts? Contact [email protected] See How Easy Global Voice Solutions Can Be We’re on a mission to simplify the complexities of telecom one business at a time. Contact us today and see what a modern cloud…
International Voice Without Compromise
Resource Library Webinars International Voice Without Compromise See How Easy Global Voice Solutions Can Be We’re on a mission to simplify the complexities of telecom one business at a time. Contact us today and see what a modern cloud voice platform can do for you.
AVOXI Premium Voice Platform
Resource Library Webinars Product Tour: AVOXI Premium Voice Platform Play Video See How Easy Global Voice Solutions Can Be We’re on a mission to simplify the complexities of telecom one business at a time. Contact us today and see what a modern cloud voice platform can do for you.
