Posts by Mike Kaplan
Employee Wellness in Your Contact Center
Employee Wellness in Your Contact Center “With a decade of customer service experience under my belt…I’ve experienced first hand how not taking care of yourself while busy at work can lead to flat out burnout.” Writer, health coach, and customer experience influencer, Jenny Dempsey reflects on the importance of wellness in contact centers, and how it can…
Read MoreMitel Review and Alternatives
Mitel Review and Alternatives: See the Top Mitel Alternatives and Review Have you struggled to figure out which contact center provider is actually the best for your business? Well, we have too. It’s pretty confusing, especially when there are SO MANY different providers all claiming to be the best. Truth be told, some are better…
Read More