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How Much Is Your Legacy PBX Costing You?
Cost of Legacy PBX Despite the evolution of modernized business communications over the past decade, many businesses still use legacy,...
SIP Trunking Pricing: The Essential Guide
It's no surprise that many businesses have made the switch to SIP trunking for their communications solutions. In addition to...
What is Automatic Call Distribution Software?
What is Automatic Call Distribution Software? Automatic call distribution software, or automatic call routing, is a system that allows you...
5 Questions for Evaluating VoIP Companies
5 Questions for Evaluating VoIP Companies Your business has decided that it is time to move your phone system to...
Troubleshooting VoIP: How to Fix Call Quality Issues
There are a lot of good reasons why VoIP phone systems are so popular. They run on the Internet, so...
On-Premise Call Center Software: Is It Right for Your Business?
On-Premise Call Center Software: Right for Your Business? Despite the recent popularity of cloud-based Communications as a Service (CaaS), there...
[Solutions Brief] Two-part Contact Center Solution Provides End-to-end Service
Learn how a US-based auto insurance carrier used AVOXI's affordable, international VOIP service and Smart Queue, a robust contact center...
How Much Does VIP Caller Cost?
Today's call center managers are working harder than ever to increase customer satisfaction levels and keep customer retention...
Are You Ready to Scale Your Call Center?
Scale Your Call Center As a call center manager, you want to do everything in your power to ensure your...
5 Call Center Setup Mistakes You Can Avoid
5 Call Center Setup Mistakes You Can Avoid Setting up a virtual call center used to be a lot of...
How Much Does Blacklisting Cost?
How Much Does Blacklisting Cost? In a call center, you get a lot of inbound call traffic. From current...
New Feature: Salesforce Call Integration
Salesforce Call Integration As a call center manager, you know that every incoming and outgoing phone call is a crucial...
New Feature: VIP Caller
VIP Caller - White Glove Service for Top Customers How much are your top customers worth in revenue? And...
Comparing Call Tracking Software Companies
Comparing Call Tracking Software Companies As a growing business, you know that you have to spend money on advertising,...
New Feature: Blacklisting
Are you tired of spending money on unwanted calls from bots, telemarketers, and spam callers? Wish there was...
5 Steps to Successful Contact Center Management
Mastering Contact Center Management: 5 Essential Steps for Success As a contact center manager, you want to do everything in...
How to Achieve Call Tracking Perfection
Call tracking is essential in every business, from large corporations with big marketing departments, to startups with just a...
5 Steps to Improving First Call Resolution
5 Steps to Improving First Call Resolution First call resolution is when an agent properly addresses and resolves a customer...
How to Optimize Average Speed of Answer
How to Optimize Average Speed of Answer In order to understand and improve your call center's performance, you must...
The Key 10 Questions to Ask Yourself When Testing Your IVR
Key 10 Questions When Testing Your IVR IVR, or interactive voice response, is a system that help callers navigate...
How to Translate Voicemail to Email Records in Multiple Languages
Translate Voicemail to Email in Multiple Languages Online audio transcription services make it easy to translate voicemail to email records...